"On line purchase"
A big thanks to Harman for getting my deal started, sent info and pics back and forth via e-mail. Renne really helped as this was my first on-line purchase and I was a bit anxious and she kept me up to date. Ante closed the deal which I thought was fair and still do. Len looked after delivery and was on time and led me through all the paper work. All in all everything was 100% and I would not hesitate to buy from Georgetown again. Thanks again everyone.
"Very positive experience "
I just bought new vehicle and have to say that all customer service experience was impressive. All team was very helpful, supportive and professional. I really highly recommend this dealership. Our family always come back here to buy car, it became our tradition based on trust and professionalism.
No complains at all. First service on my new car was done as described with follow ups. Thank you Kia Georgetown. Keep up with excellent work and quality.
"I Love my new Rio!!"
I stopped in to have a look, not really expecting to buy a new car....then Jayne came over....
If it had of been anyone other than her, I probably wouldn't have my new baby! Thanks Jayne! You rock girl!! From one professional woman in a "boy's club" type industry to another.......keep rocking it!!
Rene...... Thank YOU for everything as well!!!
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Visited my favorite dealership and ended up with car trade for very nice 2018 Kia Niro Touring. Lan is the magic man, this was my second deal in 4 year with the same person and it worth it. I recommend this dealership to everyone who is ready to buy car. Service is excellent and members are very friendly.
"2018 Kia Rio"
The Georgetown Kia dealership was very helpful throughout my entire visit. This was my first new vehicle purchase. Len went over everything with me in great detail and ensured I was well informed about the Kia Rio and that I getting the best deal I could. Len was very kind and knowledgeable. I am very pleased with my overall vehicle purchase experience and the vehicle itself.
They are very friendly. I did like the fact that they were trying to support their community and reached out for support. Second, they made me feel comfortable when it came down to negotiating the deal, very smooth transaction thoughtout the whole process and met my expectation on final delivery. Waiting area was very clean and refreshment were served with free wifi when I was getting my first free oil change done and check-ups. Service technicians were very knowledgeable and explained thoroughly to resolve my inquiries. My sales rep Len was very calm under many stresses and fully understood my needs, and he ended up with delivering the resolution. I would recommend to see Len if you are planning to stop by Kia Georgetown dealership. He'll get the job done for you in blink of an eye. Thanks very much. Happy Easter. Cheers. (Thanks Olivia Kostecki!)
"Len is great"
Went in to look at the new Sorento. Len was an excellent person to deal with. When we picked up our new vehicle he took lots of time to explain how everything works. We never felt like we were being shoved out the door. I highly recommend him. Thanks Len :)
"Owned Luxury Cars - First Kia and Georgetown Kia is Superb!"
- Joseph Biello
Having purchased and owned several luxury cars over the years, I was not expecting much to be honest going into a Kia dealer for the first time. However, the moment I walked in to inquire about the new Stinger, I was warmly greeted by Len and we hit it off immediately. Talking about cars and Kia for which mine (and his) passion for the automobile showed. From that point on, the experience was as good as that from any luxury car dealership, from the smooth purchase with minimal haggling with Len, Ken, and Renne, to the delivery of my new Stinger. As for the only downside since nothing is perfect, the dealership and lot are tight especially the parking but this is quickly overshadowed by the quality service and priority to customer satisfaction.
Now a quick note on the delivery of my new Stinger that is important to point out. On that day, I discovered a grinding noise as I drove off the dealer lot. I immediately circled back and they acknowledged the issue and kept the car overnight until the next day for the Service Dept to diagnose. It turned out to be human error by a service tech in having installed the rear (staggered) wheel at the front from the All-Season tires I requested to be installed. The Stinger is a first for Kia to have a staggered wheel setup so the mistake is understandable. Why is this important? Because it's not about the mistake since we all do them from time to time, but how it was handled to be corrected.
Somewhat embarrassed from the "non-delivery" of my Stinger, Len, Ken, and Enzo worked toward a solution to rectify the error and ensure my satisfaction. Enzo replaced the rim with a new one and provided me with a premium Auto Detail package to be used any time in the next year to compensate me for my time and troubles. It was an appreciated gesture.
As for Joe the shuttle-car driver, he has been punctual in the pickup at my home and we exchanged great conversations on our experiences with Kia and cars in general. The ride was pleasant, and needless to say, I was somewhat impressed with the Sorento's good interior fit/finish and smooth quiet ride.
This is my first Kia and thanks to the customer-focused Georgetown team, I have a feeling it won't be my last. Looking forward to a new long relationship with Georgetown Kia!
"Best car buying experience ever!!!!"
- Lortisha DelFabbro
Everyone we dealt with there was extremely friendly and they really went the extra mile to help us. Len was very knowledgeable and informative about the cars, he was a real genuine and to joy to work with. Renne was also super helpful. She got all the approvals and paperwork done so quickly!! The circumstances that lead to us buying a new car where not the best but they processed everything in a rush for us and I would recommend them to everyone!!
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