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Landon Hill
Landon Hill at Heiser Ford Lincoln
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Landon Hill | Page 3

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.3
23 Reviews
4.3

23 Reviews

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23 Reviews of Landon Hill

March 06, 2024

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Employee Rating

This Dealership needs a complete overhaul. From Corporate all the way down to the bottom! The Customer Service is Horrible! The Management doesn't care and it trickles down to the employees. I More

by Eric Snowden
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Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Landon Hill

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Mar 09, 2024

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Eric, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 27, 2024

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The service department tried scam me into doing an alignment when it wasn't required or necessary. More

by POPEYE1117
Recommend Dealer
No

Other Employees Tagged: Landon Hill

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Feb 28, 2024

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 16, 2024

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Employee Rating

Worst Dealership in the City of Milwaukee and Glendale! Do Not Buy from Here Period! More

by Eric Snowden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bob Gigl, “Hutch” Hutchinson, Joseph Vicari Jr., David Quick, Alex Serak, Chad Formico , Zak Krushas, David Lopez, Timothy Robinson

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Feb 19, 2024

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brian Crandall - General Manager bcrandall@heiser.com

Feb 19, 2024

Eric Snowden responded

Stop it with the politically correct response. Actions speak louder than words. I shouldn't have to reach out to you. You have all my information on file. You should be receiving out to me to see how you can rectify the situation. xxxx Poor Customer Service from Top to Bottom! Just fix my car! Doesn't take 6 months to repair a transmission. Then when you do fix the transmission, they fry the ABS system. Now I have to wait another two weeks to get my vehicle. Especially, after I already waited 4 months on the original repairs and body shop work! Straight Ridiculous!

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