Kyle Reid | Page 2

Responsive to all my questions and even allowed me to leave my vehicle at dealership for a few days so that I could get the new vehicle home. Great service all around. leave my vehicle at dealership for a few days so that I could get the new vehicle home. Great service all around. More

by BOTHOMPSON62 Verified Customer Verified Customer

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Everyone was great. Give Kyle a raise Give everyone a raise. A large raise Word Give Kyle a raise Give everyone a raise. A large raise Word More

by DAVID.FUSON Verified Customer Verified Customer

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Professional and honored our agreement. The MSRP increased on our new car by the time the dealership received it. They honored the old price. They gave me a fair deal on a ceramic coating s The MSRP increased on our new car by the time the dealership received it. They honored the old price. They gave me a fair deal on a ceramic coating so it was ready when I got to the dealership. They also accidentally installed an option I did not request and ended up not charging me for it. I would certainly deal with Kyle and Sacramento Lexus again. More

by DALTONJC Verified Customer Verified Customer

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Kyle was good. Waited 2hrs to process paperwork. Didn't leave until 830pm. Not satisfied with services consultant and escalated to Russ. Russ was supposed to respon Waited 2hrs to process paperwork. Didn't leave until 830pm. Not satisfied with services consultant and escalated to Russ. Russ was supposed to respond back with a free service but still hasn't followed up with me. It's been a Week. More

by TWEETERS76 Verified Customer Verified Customer

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RESOLUTION: Russ reached out to me and went tremendously above and beyond to ensure the outcome was a positive one. Thank you Russ! I took my vehicle to my local dealer that does my service for my other above and beyond to ensure the outcome was a positive one. Thank you Russ! I took my vehicle to my local dealer that does my service for my other vehicles and they informed me that the rotors on the vehicle are warped. I called Lexus of Sacramento and they scheduled me an appointment for 2/10 at 10am. Kyle reached out to me for something else and knew to expect me plus the dealer even confirmed my appointment- and then I got a call that I missed at 8:30 from Nick Cruz saying they "don't have a used car technician on the weekends". A used car is just a new car with some miles on it, and a Lexus is a Toyota. I also never heard back from the sales manager Bryon Burdette after sending him an email and calling him. Hopefully they will foot the bill for the repairs as I live 2 hours away and will not be driving out to them again...but I'm happy to keep updating my review either way. More

by AHBRYANNASALAZAR Verified Customer Verified Customer

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I was very happy with the overall experience ce. Kyle made sure that I found the perfect car for me. Happy to refer my friends to Kyle amd Sacramento Lexus. Kyle made sure that I found the perfect car for me. Happy to refer my friends to Kyle amd Sacramento Lexus. More

by SALLY_LOGAN Verified Customer Verified Customer

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The dealership personnel we met were excellent in every way. Proficient, helpful, and friendly sales staff, contracts staff, and service reps. When a crack appeared in our windshield prior to delivery, rep way. Proficient, helpful, and friendly sales staff, contracts staff, and service reps. When a crack appeared in our windshield prior to delivery, repair service was arranged quickly and scheduling was communicated perfectly as the day for repair approached. The loaner we wanted was made available immediately. The facility was very good as well. Thanks for a great experience! More

by DAVES9 Verified Customer Verified Customer

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Kyle was very friendly and made the buying process easy. We didn't feel rushed and the whole purchase went smoothly. Thanks to Kevin too, he explained all the paperwork we were signing. We didn't feel rushed and the whole purchase went smoothly. Thanks to Kevin too, he explained all the paperwork we were signing. More

by JANICEKIRBY70 Verified Customer Verified Customer

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We are by car in this store, the manager is really polite and all explaining, We were satisfied. and all explaining, We were satisfied. More

by ELENOCHKA30041988 Verified Customer Verified Customer

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The process was easy and no pressure. Really enjoyed the car buying experience at Lexus of Sacramento. Really enjoyed the car buying experience at Lexus of Sacramento. More

by ERICBAKKE Verified Customer Verified Customer

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