Kevin Haile

Longo Toyota responded

Here's to many more years with Longo Toyota. We're honored to serve you!

Longo Toyota responded

We’re extremely sorry that your service | parts visit was such a disappointment, particularly since you had chosen Longo for your auto care needs. Being a guest of Longo’s, you must know how much we pride ourselves in offering a level of personal service that’s among the best, and we’re sorry that you didn’t experience this with your last visit. When we read feedback like that of which you shared online, only two choices can be made. We can either listen carefully and determine where we went wrong and make better choices in the future; or make no changes and lose the trust we have worked so hard to earn with our guests. I think you can guess which road we’d like to take. During our research we found the break-down in communication between both departments on your pre-paid tire & wheel order. We recently went to a new system on January 10, 2022, and we’re still getting very acquainted with this new data base. I’m hopeful Ms. Bogar, that our research in what transpired with Alex A. your service consultant and our front counter, parts personnel will bring you peace-of-mind that we will be a better ran company moving into the future because of your feedback.