Kenra Shaw | Page 2

Great salesperson Lidiya, who did a great job finding the car we wanted with the color we preferred. Overall a good experience at this dealership! car we wanted with the color we preferred. Overall a good experience at this dealership! More

Helpful 0

Report | Print

Kendra was very helpful. She was extremely knowledgeable and helped with everything I needed. They were great. She was extremely knowledgeable and helped with everything I needed. They were great. More

Helpful 0

Report | Print

This is my first Mazda and so far having lots of fun. Thank you Kenra Thank you Kenra More

Helpful 0

Report | Print

Great, quick and friendly customer service! They helped me get exactly what I wanted even with bad credit. I’m so satisfied with my purchase and my first car buying experience! Kenra is AMAZING They helped me get exactly what I wanted even with bad credit. I’m so satisfied with my purchase and my first car buying experience! Kenra is AMAZING- 10000/10! Definitely recommending her to everyone shopping for a new car! More

Helpful 0

Report | Print

The sales team of Erin and Kenra worked together to get the exact car that I was looking for. I feel like they treated me fairly in regards to the price of the new car and my trade in value. I am very ple the exact car that I was looking for. I feel like they treated me fairly in regards to the price of the new car and my trade in value. I am very pleased with my new Mazda and happy that I went to Mazda of Gladstone. This is the second new Mazda that I've purchased from them. They aren't the closest Mazda dealer to me but it was worth the drive. More

Helpful 0

Report | Print

Very thorough, friendly and helpful. Listened to our needs and worked to meet our needs. Listened to our needs and worked to meet our needs. More

Helpful 0

Report | Print

Was a nice laid back, yet professional vibe at the dealership and felt very taken care of. dealership and felt very taken care of. More

Helpful 0

Report | Print

Great customer service went above and beyond to get the dream car that I have wanted dream car that I have wanted More

Helpful 0

Report | Print

Wonderful service. Kenra was especially helpful in answering my questions and made the online process super simple. She was very helpful when I arrived to pick up my ne Kenra was especially helpful in answering my questions and made the online process super simple. She was very helpful when I arrived to pick up my new vehicle as well. More

Helpful 0

Report | Print

Did not mark up over MSRP, as many dealers are right now, but required purchase of at least one add on package. Friendly employees but felt like the more the deal came together the more it got stacked in the but required purchase of at least one add on package. Friendly employees but felt like the more the deal came together the more it got stacked in their favor. What started as a fair trade in value ended up with a $1200 reconditioning fee, when that is already factored into trade in value. With that fee, they promised to at least return all my upgrade parts since they planned to return my trade in to stock as it wouldn't be appealing otherwise, although I felt that it was upgraded in a classy and appealing manner I agreed. Instead, they turned around and sold my trade in for a huge profit of $7000 on a compact car within a few days and in that rush I ultimately only got about half my upgrade parts back since they sold it so quickly. Service dept. did call proactively to get my car in for the clear bra chip protection package I bought with the new car, Dallas was awesome to deal with, got me a loaner on the spot while the clear bra was done. Satellite radio trial was not activated properly. They also should have offered accessories like the appearance package or other accessories I wanted, I could have had them rolled into my loan but they only pushed huge margin warranties and packages. I understand dealers need to make money on less volume days so overall it was an average experience, just be prepared to stand your ground and say no to add-ons you don't want. More

Helpful 0

Report | Print