"Terrible customer experience"
Refuse to give me a free estimate because his man do not work for free even that my car is still under the warranty . Free estimates are standard practice in many industries and in some dealerships but apparently not at Abbotsford dealership even if the vehicle was purchased at that location.
"Went in for some 18 inch rims "
- Wesley Klaus
Went to get 18 inch rims on my mk6 GLI, and after boucing around my options I decided to go with the RAC cayman style ones . . somewhere along the line the styles got mixed up, and I ended up with the wrong rims on my car. My car was instantly back on the hoist and the problem was instantly being corrected. It did set me back about an hour of my time, but the service dept compensated me greatly, and treated me well beyond what is considered respectable. Great dealership all around
- EC Car
Ken is always excellent in working with me on various service issues. Pricing is always fair and good. Ken is very conscious of my needs and always make sure I have options.
"The absolute worst dealership I've ever been to."
- Akashdeep Chahal
If you don't know VW's that well they will take advantage of you and if you do know VW's pretty well they will undermine you.
I've had a lot of issues with Abbotsford VW but the biggest one I had was when I brought my GTI in for a control arm bushing replacement fully covered under warranty. They replaced the bushings but left my steering wheel crooked due to a bad alignment. I brought the issue up with the service department and they said they would fix it. They kept the car for almost a day and there was no difference. This repeated 2-3 more times over 5 months. On the last occasion I caught them on my dash cam saying to blame the tires to buy them more time for the misalignment and that they know that the issue is still there and hasn't been fixed. The service manager Ken was in the vehicle at the time. When I came in to see if it was fixed they told me it was due to the tire tread which is what they discussed in the car and that basically they cannot fix my At the end of it I was so fed up that I took it to Curtis Tire and they fixed my issue in literally 20 minutes.
Abbotsford VW is the stereotypical slimey dealership, you will get overcharged for almost everything and you will be called every time you bring your car in for a service to sell it back to them.
Avoid this dealer, they are an over glorified Jiffy Lube.
All the staff were very helpful and did their best to get us into our new to us vehicle. Each item we had issues with they dealt professionally in getting it resolved. I am really enjoying my tourareg want to thank the staff for all their help and knowledge.
"Way too expensive service. Try another dealer"
- choose another service
The dealer wasn't too bad... but, service department WAYYYY TOO PRICEY, without any logical reason. (Called vw Langley -too late for me :(( and offered me same service for $150 less - 30.0000km service).
"Amazing service!! Great team work!"
This dealership went above and beyond to help us out and get us in a vehicle that we love! We were in a bind and they came through for us big time! They worked as a team and put us in a beautiful Tiguan! Love the car, love the dealership!! Thanks so much guys 😀
Issues dealt with professionally along with service care. I am really glad the customer relationship comes first. Great car but great service is the key.
"No one is perfect."
My overall experience with the Abbotsford VW was good.
I feel that they took care of my interests when finding the right vehicle for me for the right price. The staff is very nice and they do what they can to satisfy the customers needs.
They have been excellent when it comes to giving me a ride while my vehicle is being worked on. The staff works very hard and they are pleasant to speak to.
I will be a loyal customer to the Abbotsford VW as I trust they will take good care of me, and my vehicle.
Other Employees Tagged:
"Thanks ! "
Thanks Jason and all involved in making this a great day for us! We have had the pleasure of knowing and dealing with Jason for over 10 yrs now.
When it comes to getting you what you want,for the purpose you need the vehicle for Jason & crew get it done….