Kenny in the Service Department is great! He is very knowledgeable and helpful when it comes to anything I need to know in regards to my vehicle.
"Great overall experience "
Friendly staff who used there resources to find me the car I wanted, they did there best to make me happy, thanks Abbotsford VW staff
- Jetta Dee 1964
I always get great service and they treat me well. I've purchased my vehicle at Abbotsford Volkswagen ten years ago and I've been coming since.
"Amazing service department"
Laurence Ming and Ken Shane from the service department are amazing. I came in twice in the last week due to headlight burnouts and they were able to fit me in when I arrived. Very impressed and would recommend the service department 100%
Don’t believe all of the reviews on google or dealerrater as many of them might have been influenced with the promise of a 200 dollar gift card.
Go somewhere else, this place was filled with empty promises. No communication between departments and follow thorough - I needed to ask several times for things to be repaired and deficiencies were still not adequately repaired or addressed. The service manager (Ken Shane) was nice, and attempted to help with my concerns after he sensed my frustration - but it seemed like his efforts were trampled by the sales team in an effort to reduce their department's financial obligation to address the deficiencies. Ken Shane was genuine, and seemed like then only person wanting to make a difference. Patrick in the parts department was also very nice and professional you could tell he loved VW's just by the way he knew about VW parts.
I was told that my paint chips would be repaired, then my salesperson promised told that he would mail me the touch up pens. Still waiting. The pens retail for 17 bucks, I am sure the cost is must lower. Maybe they will arrive by Christmas. one can only hope.
It took six weeks to receive the refund for my warranty. It should have only taken 21 days. And was really only precipitated by contacting the warranty provider (LGM Canada) and VW Canada and asking for assistance in the cancellation of the warranty.
The inefficiencies in adequately addressing customer concerns and lip service compounded with the fact that I had to ask several times for the same thing seem endemic to the dealership.
Other Employees Tagged:
"Excellent Sales and Service Experience"
Recently, we purchased our 2nd vehicle from Abbotsford Volkswagen. They were very professional and helpful throughout both purchase transactions, as well as the servicing of vehicles; all interactions with the staff and the outcomes have been positive.
"Abysmal customer relations and over charge at $900/hr."
This dealer charges/wanted to charge my 18 yo daughter, 30 bucks to pull up a radio code for my daughters 1998 passat. We have the radio and vehicle serial numbers in hand. This task takes 2 minutes (as was done at a competitor in Vancouver for FREE). So that's $900/hr. The service manager ken shane say's their hourly is $135/hr, so it really is worth $4.50 by his own math. He argued ridiculous scenario's with me on the phone to justify his charges. He also said it was a 45 minute job to pull up a code. Well then, that sounds like you should charge $101.25. So which is it Ken, 135/hr. or 900/hr.?? Your rip off tactics are below the lowest bar ever set to date. Good luck living in your reality!! ..and as a matter of fact, the VW radio manual clearly states that "Please detach the "Radiocard" and keep it in a safe place, under no circumstances in the vehicle! If the radio card with the code number is lost,please contact a Volkswagen dealership. They will be able to help you free of charge."... and on another page... " If the radio card with the code number should be lost, please contact a Volkswagen dealer. There you will get all assistance without any expense." So who's the fraud here; Volkswagen or ???
"Astounding customer service after a rough day"
I was driving through Abbotsford on my way out of town to go home. My car broke down and I called in to Abbotsford VW. This was my first contact with Ken Shane. He was a huge help in instructing me on Towing options to get the vehicle to his shop. Once there he was exceptional! He had my repairs done in the same day without any notice. I could not believe how helpful and thoughtful he was during the entire experience. I would recommend this shop to anyone local or from out of town!
"Me and my wife's 5th car with them!!!"
We just bought the 5th car with them!
Volkswagen is keep building fantastic cars!
It's a great dealership with outstanding and professional personnel.
Many thanks to Melissa, the best salesman we ever met but also Peter a very promising and professional young salesman.
Also to mention Jason, who will give you the best deal ever and all the rest of the people there including reception and the last but not the least, service department with special thanks to Laurence for his professionalism and knowledge.
Dan & Lidia Ciocan
"Oil change and new grill"
Great service and a great price. Always very helpful and respectful will definitely bring my car back to ken and the rest of the Volkswagen group!