Ken Dunaway | Page 37

Service review Very pleased. Service completed as promised. Friendly staff!! I would recommend this service department to other Mercedes Benz drivers. Thank you for Very pleased. Service completed as promised. Friendly staff!! I would recommend this service department to other Mercedes Benz drivers. Thank you for your good service. More

by SKLTD Verified Customer Verified Customer

Report | Print

GREAT Love Autohaus...service is fabulous!!!! ADORE KEN!!!FRIENDLY, ALWAYS CLEAN ..EVERYONE IS SO VERY FRIENDLY AND HELPFUL! WOULD NOT GO ANYWHERE ELSE!!!My Love Autohaus...service is fabulous!!!! ADORE KEN!!!FRIENDLY, ALWAYS CLEAN ..EVERYONE IS SO VERY FRIENDLY AND HELPFUL! WOULD NOT GO ANYWHERE ELSE!!!My car is always perfect! More

by lindakarm3638 Verified Customer Verified Customer

Report | Print

Great service! Ken has gone out of his way to make sure my car is in great shape. Even though I bought my car used and it is out of warranty he has treated me as if Ken has gone out of his way to make sure my car is in great shape. Even though I bought my car used and it is out of warranty he has treated me as if it was. He’s been very helpful and accommodating and I have referred friends who own Mercedes products to him. Dale Roberts More

by DALE23 Verified Customer Verified Customer

Report | Print

Excellent service Ken Dunaway provided excellent service. He listens to your needs and provides the necessary services. He is a service representative with the necessar Ken Dunaway provided excellent service. He listens to your needs and provides the necessary services. He is a service representative with the necessary requirements to represent the Mercedes team. More

by CWB Verified Customer Verified Customer

Report | Print

Ken was great. So were his colleagues I was kept informed and the problem was taken care of professionally. The service department was understanding, prompt, courteous, informative, and pr I was kept informed and the problem was taken care of professionally. The service department was understanding, prompt, courteous, informative, and professional. I could not ask for a better experience. More

by FLOYD.MANDELL Verified Customer Verified Customer

Report | Print

7yo car needed some tlc We took our c350 in for standard service and they took care of everything quickly and as promised. We got a loaner so there was absolutely no inconv We took our c350 in for standard service and they took care of everything quickly and as promised. We got a loaner so there was absolutely no inconvenience and they kept us up-to-date on when and what was going on. More

by IDZ317 Verified Customer Verified Customer

Report | Print

Annual service and a tire leaking air. Service was done promptly and efficiently. I did have an issue when the tire leaking air continued to leak after the service repair, but Ken resolved Service was done promptly and efficiently. I did have an issue when the tire leaking air continued to leak after the service repair, but Ken resolved the issue to my satisfaction after I brought it back and I have had no further issues. More

by JTONE0 Verified Customer Verified Customer

Report | Print

Always concerned I use Ken Dunaway as my service adviser. He always goes the extra mile. His demeanor and actions make me feel like I am a valued client, not just ano I use Ken Dunaway as my service adviser. He always goes the extra mile. His demeanor and actions make me feel like I am a valued client, not just another car owner. Cindi Link is always personable and cheerful. No matter how busy they are I never feel hurried or see them stressed. More

by slw57 Verified Customer Verified Customer

Report | Print

Great team! Jim in service took time to listen to my concerns, set me up with a drop off time and loaner that was convenient to me. When I arrived, Ken and Cindi Jim in service took time to listen to my concerns, set me up with a drop off time and loaner that was convenient to me. When I arrived, Ken and Cindi took care of everything I needed. They stayed in touch throughout the day and resolved my issues. Cindi took the time to connect my bluetooth and make sure I was comfortable in the vehicle. Each time I'm there, every single employee who crosses my path makes eye contact, says hello, holds the door open...Autohaus on Edens has managed to find crew/team members who know what customer service is all about. More

by PamThurston Verified Customer Verified Customer

Report | Print

routine service Ken was excellent in describing the options and what needed immediate attention. He also offered price estimates for future work. I do not have any o Ken was excellent in describing the options and what needed immediate attention. He also offered price estimates for future work. I do not have any other comments (25 words are not necessary!) More

by AMELIA_MALICK Verified Customer Verified Customer

Report | Print