Katie Lyons

This is the second time that I have had to change the same part on my EQE... there has to be another solution for this problem. The service was great! same part on my EQE... there has to be another solution for this problem. The service was great! More

by CARLALEILANI Verified Customer Verified Customer

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Katie is an excellent service representative. She is knowledgeable, efficient and presents herself very well. Best I have worked with. She is knowledgeable, efficient and presents herself very well. Best I have worked with. More

by STEVENGLASER32 Verified Customer Verified Customer

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Service was fair not excellent Staff is friendly. But the problems were not fixed to my satisfaction. But the problems were not fixed to my satisfaction. More

by BEJITJOSEPH Verified Customer Verified Customer

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Katie Lyons was very helpful and did everything she can to help expedite the return of the vehicle in time. I would recommend to all your customers to help expedite the return of the vehicle in time. I would recommend to all your customers More

by SURESH1 Verified Customer Verified Customer

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Service office waiting area is not premium match to Benz even Lexus environment is better . Technician didn’t find out about the issue customer complaint. Sent in vehicle for 1 day issued not fixed . Issued even Lexus environment is better . Technician didn’t find out about the issue customer complaint. Sent in vehicle for 1 day issued not fixed . Issued fixed by customer self is from the control system. Technician has not fully knowledge of the system. Should provide a car cleaning volunteering, get back car with same condition. BMW will returned in clean and ready condition for customer even that is not service request . As a Mercedes customer I did not receive any premium experience in the service but we paid extremely high price for the vehicle expecting an excellent after service. The staff is nice but the service it self is felt cheap More

by APPLETEDDY86 Verified Customer Verified Customer

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Very quick & professional service . Keep you inform for the whole process. Flexible schedule. Keeping their words Keep you inform for the whole process. Flexible schedule. Keeping their words More

by BINGCHENG08 Verified Customer Verified Customer

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The take in process was easy and the repair process was fast. And received the car washed and detail, which is very important to us! fast. And received the car washed and detail, which is very important to us! More

by LOUIS.CHIBBARO Verified Customer Verified Customer

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Always a pleasure. Evan is probably the best sales person I have ever came across in car market. It is a please making a deal with Evan. Evan is probably the best sales person I have ever came across in car market. It is a please making a deal with Evan. More

by kushank Gupta Verified Customer Verified Customer

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Un perfessional, van need to go back to the shop within 24 hours. Unexpected as a car brand dealer. 24 hours. Unexpected as a car brand dealer. More

by BOWEN1226 Verified Customer Verified Customer

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Katie and the Paul were amazing and super helpful in solving my cars problems!! The loaner car was brand new and clean. Couldn’t ask for better service. solving my cars problems!! The loaner car was brand new and clean. Couldn’t ask for better service. More

by DJX829 Verified Customer Verified Customer

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