Karen Hardrath | Page 85

The sales experience with Connor and Phi was the best ever I've had buying a new car. Connor is a relaxed, genuine fellow who knows his product and is able to get answers quickly. I felt no pressure from ever I've had buying a new car. Connor is a relaxed, genuine fellow who knows his product and is able to get answers quickly. I felt no pressure from Connor and felt he was genuinely concerned with getting me the best car for my needs. Phil was a real pleasure to work with and was very creative when putting together the trade and options for the vehicle. Overall, a thoroughly professional, no pressure experience. The F&I portion of the process, unfortunately, was your stereotypically poor experience. F&I was not familiar with how Phil structured the trade-in and options, gave me a "this price is good tonight only" line on a 3rd party maintenance contract that was a poor substitute for that offered by Honda. At closing I was told the dealership didn't sell the Honda maintenance contract, only to find out they did when I came in the next day to cancel the 3rd party contract. At that point I was in no mood to give the dealership any more of my money. On the plus side, I got great financing on the new vehicle, was offered a fair trade-in, and was told several times by Phil how much the dealership appreciated the value of my trade in. Before this I've never heard a dealership say anything positive about my trade ins. Long story short, Connor is a great guy to work with and I'd recommend him to anyone. Delivery was a good experience. Car was clean and well prepared. Only problems after delivery were that the windshield wash fluid froze and the tires were low. These problems were fixed when I brought the vehicle back. The service department was very clean and Nick was friendly and knowledgeable. I plan to bring the vehicle to this dealership for service and maintenance. Overall, a very positive experience with one hiccup. More

Helpful 0

Report | Print

Jerry and Karen were wonderful to work with at Wilde. Jerry was very knowledgeable about the vehicle we were looking at and helped us compare with another vehicle. We had a trade in and that was handled Jerry was very knowledgeable about the vehicle we were looking at and helped us compare with another vehicle. We had a trade in and that was handled efficiently and was fair. We were especially impressed when he helped us compare cars, we got to see the mechanical invoice of what needed to be done to the vehicle before selling. Overall, great experience! Highly recommend! More

Helpful 0

Report | Print

We were very happy with the overall experience at Wilde East Towne Honda in Madison. Jose was friendly and helpful, as was Karen, the busines manager. The prices were lower than the other local Honda dea East Towne Honda in Madison. Jose was friendly and helpful, as was Karen, the busines manager. The prices were lower than the other local Honda dealer and we feel good about the service/warranty arrangements. We will come back when it's time to update our other Honda! More

Helpful 0

Report | Print

Jerry is a great salesman. calm and collective and knows his stuff. made me feel comfortable the entire time and i was happy to buy from him. karen was easy to work with, very good at handling the numbers. his stuff. made me feel comfortable the entire time and i was happy to buy from him. karen was easy to work with, very good at handling the numbers. she too knows her stuff. what a team!! ill be showing off my wilde honda all over green bay. ill be back for more hondas in the future! thank you!!! More

Helpful 0

Report | Print

Looking at used Odyseey. Was told it was sold. Receviced call next day it was available. Drove 4 hours arriving late to dealership and they said it was no problem. Worked out the deal and got a great vehic call next day it was available. Drove 4 hours arriving late to dealership and they said it was no problem. Worked out the deal and got a great vehicle. Everyone was very friendly and helpful. More

Helpful 0

Report | Print

My over all experience was good, and I would definitely recommend this dealership to anyone. I feel like I was valued as a customer and treated well, but if I were to offer any criticism it would be this: recommend this dealership to anyone. I feel like I was valued as a customer and treated well, but if I were to offer any criticism it would be this: I arrived at the dealership at 1 pm with the vehicle I wanted already decided from the website and it took until just before 7 pm before we were done with all the paper work etc. When it came to signing all the paper work they pushed an extended warranty HARD. I refused it only to be asked again and again as they lowered the price. I was pleased with my experience and my sales guy Conner served us well. Everyone was friendly. More

Helpful 0

Report | Print

We had been to some previous Honda dealers the first day we arrived at Wilde. It was an extremely cold day and at the other dealers, we basically were ignored. When arriving at Wilde and cruising through we arrived at Wilde. It was an extremely cold day and at the other dealers, we basically were ignored. When arriving at Wilde and cruising through the around the used CRV's, Laura came out immediately to help us. We test drove a used Honda, but after noting the offer on new CRV's we headed in theta direction. Laura brought a new CRV into the garage, (so it was a bit warmer to look at :) ) She went over the car with me. Eric and Laura came up with an initial offer for us, but we were not ready to buy that day. They both spent time with us, but we felt no pressure from either associate. Eric did bring some humor into the visit the first day by announcing my name over the loud speaker and saying they had a new CRV with my name on it! :) It helped to put me at ease. After my husband and I talked it over, I emailed Laura back and forth a few times regarding a possible better price. Eric and Laura came up with a price that I thought was very fair for both trade in and new vehicle. We arrange a date to come in and pick up. Upon arriving to pick up the new CRV, we discovered that my husband and I had misunderstood the financing %. Laura brought Phil over and He was able to explain and satisfy our financing concerns. (Eric was not in on this day) We proceeded to purchase the new CRV. Laura was great with going over every detail of the new CRV. Made sure that I understood everything. Karen was the finance person that I met with. The process was fairly quick one. I did feel a little pressure with the extended warranty. My husband and I had purchased in the past, but had decided not to with this vehicle. Overall my experience with Wilde Honda was a good one. My main concerns as with most people is feeling pressured and of course getting a good deal. I did not feel pressed except for a bit with the extended warranty and I felt I did receive a good and fair deal. Laura was very pleasant and upbeat . Between the first visit and the day I actually came into buy, she kept in contact through email and phone. She answered any question I had promptly. She is a great addition to the Wilde dealership. I have only had the CRV for a short time, but I love it. I have already recommended Wilde Honda to my coworkers. Thanks for the great experience. More

Helpful 1

Report | Print

All of the above employees made an experience I was dreading - buying a new car - a very easy and straightforward experience. They were all intelligent, knowledgeable, and a pleasure to deal with. Ev dreading - buying a new car - a very easy and straightforward experience. They were all intelligent, knowledgeable, and a pleasure to deal with. Every promise has been kept, negotiations were direct, honest, and how refreshing not to have to deal with all of the irritating back and forth that often goes with purchasing a car. They all went above and beyond what we were expecting. I will happily and strongly recommend Wilde East Towne Honda to anyone looking to buy a new car. Thank you for making this such a positive experience. More

Helpful 0

Report | Print

Everyone here was very friendly and helpful. They listened to what we had to say and what we needed and worked out an acceptable plan to get us to that point. There wasn't a lot of pressure to buy a listened to what we had to say and what we needed and worked out an acceptable plan to get us to that point. There wasn't a lot of pressure to buy and we're very happy with the results. More

Helpful 0

Report | Print

Early communication was exceptional - regarding vehicle features and availability and arranging a visit. Financial transaction was smooth. The vehicle itself is excellent. Very well cared for and clean. Th features and availability and arranging a visit. Financial transaction was smooth. The vehicle itself is excellent. Very well cared for and clean. The dealer put on new tires and new brakes. The dealer was honest about the vehicle. Our experience at the dealership was pleasing. Beautiful building and very nice people. The vehicle was priced aggressively. We did not overpay. I heartily recommend this dealer. More

Helpful 0

Report | Print