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Kaitlyn Gray

Overview Reviews (136) Inventory (91)

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Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.9

136 Reviews

Overview Reviews (136) Inventory (91)

4.9

136 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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136 Reviews of Kaitlyn Gray

April 03, 2026

Dealership Rating

Employee Rating

They are the best in everything Costumer’s service and sales . I’m very happy working with them sales . I’m very happy working with them More

by Soso

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry Becker, Shawn Murray, Anastacia Rebell, Kyle Pullen

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Apr 03, 2026 -

Secor Subaru responded

We're honored to have you as a Secor Subaru customer! Take care and we'll see you next time!

March 28, 2026

Dealership Rating

Employee Rating

They are very knowledgeable and polite. They clearly explain what needs to be done to keep my car running in optimal shape. They clearly explain what needs to be done to keep my car running in optimal shape. More

by Barbventofurtak458

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shawn Murray

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Mar 31, 2026 -

Secor Subaru responded

We’re glad our team’s expertise and clear explanations made your experience a positive one! Thank you for choosing Secor Subaru!

March 10, 2026

Dealership Rating

Employee Rating

As a maintenance coordinator, Kaitlyn took care of everything and kept me informed. No complaints. Great job! everything and kept me informed. No complaints. Great job! More

by Andymeeks

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 11, 2026 -

Secor Subaru responded

Hi Andy! We're glad to hear that Kaitlyn kept you informed and satisfied. Thank you for choosing Secor Subaru! See you next time! Safe travels!

February 12, 2026

Dealership Rating

Employee Rating

Kaitlyn is always very friendly and kind every time I bring my car in for service! bring my car in for service! More

by Riley.lindsey.31

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 13, 2026 -

Secor Subaru responded

Thank you for the five-star rating! The team looks forward to working with you again! – Secor Subaru

January 23, 2026

Dealership Rating

Employee Rating

Salesperson Chap was excellent. 2013 Outback transmission failed 146,000. Disappointed with trade In $1000 2013 Outback transmission failed 146,000. Disappointed with trade In $1000 More

by dewberry357

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shane Wildes, Charles Hanley , Tina - finance 5 ⭐️⭐️⭐️⭐️⭐️

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Jan 23, 2026 -

Secor Subaru responded

Thank you for sharing your experience with Chap. We hope to welcome you back for an even better overall experience in the future. Congratulations on your new car, and safe travels! - The Secor Subaru Team

January 16, 2026

Dealership Rating

Employee Rating

Excellent, and good customer service they were all great. And they clean my car great And they clean my car great More

by I Perullero

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry Becker, Wayne Carpenter, Chocolat Secor, Shawn Murray, Anastacia Rebell, Kyle Pullen, David Pricone , Dan Mirles

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Jan 16, 2026 -

Secor Subaru responded

We appreciate the positive feedback about your recent visit here at Secor Subaru! Thanks so much for your support!

January 11, 2026

Dealership Rating

Employee Rating

I made an appointment and was received right away. They had some minor issues with a vehicle in front of me so the 1.5 hr estimate took 2.5 hr to complete the service. It wasn't much of an inconvenien They had some minor issues with a vehicle in front of me so the 1.5 hr estimate took 2.5 hr to complete the service. It wasn't much of an inconvenience as I understood that happens. Over all great experience. More

by mikey1music

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 12, 2026 -

Secor Subaru responded

Hi Mikey! Thank you for your understanding and patience! We always aim to provide efficient service, but sometimes things don’t go as planned. We’re grateful for your understanding and pleased you had a great experience. We look forward to welcoming you back in the future! -Secor Subaru

January 01, 2026

Dealership Rating

Employee Rating

If your looking for great service and friendly employees, Secor Subaru is the place to go Secor Subaru is the place to go More

by mrskwhite917

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Eggert, Joycelyn Mata, Shawn Murray, Anastacia Rebell, Kyle Pullen, Mike Cholewa

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Jan 02, 2026 -

Secor Subaru responded

Thank you for your support of the Secor Subaru team! We appreciate your business and look forward to seeing you again next time!

December 16, 2025

Dealership Rating

Employee Rating

Great communication from the staff regarding the service process providing timeline and other required updates process providing timeline and other required updates More

by PP

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 16, 2025 -

Secor Subaru responded

Thank you for sharing your feedback about our team! We appreciate your support and hope to see you again at Secor Subaru!

June 03, 2025

Dealership Rating

Employee Rating

Wanted to thank everyone for their help. I bought this car out of state and the navigation system was not working properly. They worked with the dealer I bought the car from. Everything was I bought this car out of state and the navigation system was not working properly. They worked with the dealer I bought the car from. Everything was taken care of quickly and without a hitch. More

by bartenderbbbbb

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell, Kyle Pullen , Rebecca Nutt

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Jun 04, 2025 -

Secor Subaru responded

Hi Barten, thank you for sharing your experience! We're glad to hear that our team at Secor Subaru could assist in resolving the navigation issue smoothly. Safe travels with your new car!

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