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Kacie Greico
Kacie Greico at Toyota of Scranton

Kacie Greico

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
247 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

7 yrs, 1 mo

4.8

247 Reviews

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247 Reviews of Kacie Greico

July 05, 2025

Dealership Rating
Employee Rating

The service department reps that i have dealt with have been great. They have always treated me as a valued customer. The actual service techs are lacking. My most recent service for an oil change was a di More

by TONYTIGER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: I am sorry. Her name escapes me. Customer service supervisor, follow up woman. She is great too

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June 19, 2025

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Employee Rating

Excellent service. Friendly staff and my car was completed on time. Staff explained the results of the service. More

by sharlenewootten
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Alan Aimer, Kevin Morrow

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Jun 19, 2025

Toyota of Scranton responded

sharlenewooten, Thank you for your kind words! We're so glad to hear that your visit was timely, the staff was friendly, and everything was clearly explained. We appreciate your trust and look forward to serving you again! Take care, The Service Team Toyota of Scranton

June 12, 2025

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Employee Rating

Got an appointment fast, service was done quickly and my service advisor, Kacie, is wonderful More

by CHARLOTTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Toyota of Scranton responded

CHARLOTTEAY, Thank you for the great feedback! We’re glad we could get you in quickly and complete your service efficiently. Kacie will be thrilled to hear your kind words—she truly cares about every guest she helps. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

June 11, 2025

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Employee Rating

Each and every staff member was very friendly, kind and helpful !! The service center and dealership is very organized and very clean! The lounge area to wait while your service is being completed is comf More

by CAGE308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, John Boyer

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Jun 11, 2025

Toyota of Scranton responded

CAGE308, Thank you so much for the wonderful feedback! We're thrilled to hear that our team made you feel welcomed and that you enjoyed the clean, organized atmosphere. It’s great to know the lounge and café added to your comfort—and we’re glad you enjoyed the food voucher too! We truly appreciate your kind words and look forward to your next visit! Warm regards, The Customer Experience Team Toyota of Scranton

June 10, 2025

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Employee Rating

Customer service is key for me to keep returning to Toyota and recommending their product line. More

by MTKAEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2025

Toyota of Scranton responded

MTKAEB, Thank you for your kind words and continued loyalty! We're so glad to hear that our commitment to customer service keeps you coming back and recommending Toyota to others. Providing a positive experience is always our top priority, and we truly appreciate your trust in us! Warm regards, The Service Team Toyota of Scranton

June 05, 2025

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Employee Rating

Great atmosphere, polite and amazing service. Even great food. I always go there to get my service done. More

by Jonathan tlatenchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

Toyota of Scranton responded

Hi Jonathan, Thank you so much for your kind words! We're thrilled to hear you enjoy the atmosphere, our team's service, and even the food while you're here. It's always a pleasure to have you with us, and we truly appreciate your continued loyalty. Looking forward to your next visit! Warm regards, The Service Team Toyota of Scranton

May 28, 2025

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Employee Rating

The deal ship is excellent. I am very satisfied with the purchase of the extended warranty.I would definitely get another car from them. More

by TNOTCH300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Alan Aimer, Kevin Morrow

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May 29, 2025

Toyota of Scranton responded

TNOTCH300, Thank you for your great feedback! We're so glad to hear you're satisfied with your extended warranty purchase and overall experience. It means a lot to know you'd choose us again for your next vehicle—we'll be here when you're ready! Enjoy your car and feel free to reach out anytime. Take care, Team Toyota of Scranton

May 12, 2025

Dealership Rating
Employee Rating

I have been getting service for my rav 4 for 5 years after buying it new in 2020- Kacie is the best service rep I've dealt with there hands down- period- knowledgeable- explains results of the multipoin More

by Dunmore Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 13, 2025

Toyota of Scranton responded

Dunmore Dan, Thank you for your loyal support over the past five years! We're thrilled to hear how much you value working with Kacie—she truly is a great part of our team. It’s wonderful to know she provides honest, knowledgeable service while keeping your best interests in mind. We appreciate your continued trust in us and your RAV4! Warm regards, The Service Team Toyota of Scranton

May 10, 2025

Dealership Rating
Employee Rating

As always they are friendly courteous and friendly. They are very quick in getting you done. More

by SAMSAD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Toyota of Scranton responded

SAMSAD100, Thank you for your kind words! We're so glad to hear that you consistently experience friendly and efficient service. We appreciate your continued trust in us and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

April 19, 2025

Dealership Rating
Employee Rating

everything went well with my Rav-4 2021 car service. All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie. More

by JANDPMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins

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Apr 21, 2025

Toyota of Scranton responded

JANDPMCS, Thank you for the great review! We're glad everything went smoothly with your RAV4 service and that all your questions were answered. It’s wonderful to hear you enjoyed lunch—Jon and Kacie will be happy to know their gesture was appreciated! We look forward to seeing you again next time. Warm regards, The Toyota of Scranton Service Team

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