Justin Ortiz
Justin Ortiz at Toyota of Tampa Bay

Justin Ortiz

Service Advisor

Toyota of Tampa Bay

1101 East Fletcher Avenue
Tampa, FL 33612

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4.5
163 Reviews

Languages Spoken

Spanish Spanish

4.5

163 Reviews

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163 Reviews of Justin Ortiz

February 17, 2026

Dealership Rating
Employee Rating

I just bought a new phone. In addition to routine service, Justin Ortiz reconnected my phone. Thanks More

by LIONSPAW64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Toyota of Tampa Bay responded

We appreciate you choosing our service for your Toyota RAV4 and are glad Justin could reconnect your new phone. Thank you for the five-star rating. Let us know if you need anything in the future.

February 05, 2026

Dealership Rating
Employee Rating

Too much time to oil change they took more than 3 hour to do it More

by PATULE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 08, 2026

Toyota of Tampa Bay responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 30, 2026

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Employee Rating

Service prrsónnel rude and confrontational. I have been servicing my automobiles for many years this was the worst experience. More

by HARISHMAGO758
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Feb 02, 2026

Toyota of Tampa Bay responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 25, 2026

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Employee Rating

It took about an hour for my service and I was very happy with the time. My new running boards look fantastic. The personnel was extremely nice and professional. I’m very happy with Toyota! More

by diane.gonyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Toyota of Tampa Bay responded

Thanks for sharing about your experience with Toyota of Tampa Bay. We appreciate your business and hope to see you again soon!

January 07, 2026

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Employee Rating

I had a service alert on 24 tundra and called dealer. Person on the phone had no idea what the issue was. I scheduled service and attended appointment. Upon arrival I advised service adviser of an issue More

by cavemanred1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 11, 2026

Toyota of Tampa Bay responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 28, 2025

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Employee Rating

Justin is always courteous and professional. He keeps me informed and lets me know the cost upfront. More

by AEJSP2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2025

Toyota of Tampa Bay responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 22, 2025

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Employee Rating

Great and fast service also great communication. Justin walked me thru the steps they were gonna going to work on my car More

by danielcruz0600
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 22, 2025

Toyota of Tampa Bay responded

Thanks for sharing your thoughts about your experience with Toyota of Tampa Bay. We appreciate your business and hope to see you again soon!

December 21, 2025

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Employee Rating

Great service! thank you for the quick turnaround. Happy Holidays to you and entire crew! More

by Muthu
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris from Service Dept

Dec 21, 2025

Toyota of Tampa Bay responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Tampa Bay. We look forward to having you as one of our valued customers for many more years to come!

December 18, 2025

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Employee Rating

my experience was great my wife and i have no complaints everything went well. plus the cafe breakfast was wonderful. More

by larrywalden1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Toyota of Tampa Bay responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 15, 2025

Dealership Rating
Employee Rating

I was in for a service appointment for my Corolla Cross lease , and spoke to Amir about upgrading . Amir went above and beyond to put me into a lease for the vehicle I really wanted at the payment I requir More

by imagroovymom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Colon, Amir Aboroomi

Dec 15, 2025

Toyota of Tampa Bay responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Tampa Bay!

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