Justin Auchter | Page 20

Regular maintenance of my Toyota Justin was very professional and willing to answer my questions and concerns. Unlike other dealerships, he did not seem rushed to get you in and out Justin was very professional and willing to answer my questions and concerns. Unlike other dealerships, he did not seem rushed to get you in and out of the Service Department but instead focused on making iit as pleasant an experience as possible. More

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15K service I was able to pull right up to the drive with no appointment and get my truck in and done with little wait time. Took good care of my time and my truc I was able to pull right up to the drive with no appointment and get my truck in and done with little wait time. Took good care of my time and my truck More

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Oil Change I forgot to make a reservation for service and just pulled into the dealership. Cowboy Toyota got my car in timely, and back out within a very short I forgot to make a reservation for service and just pulled into the dealership. Cowboy Toyota got my car in timely, and back out within a very short period of time. This dealership and service manager is Always courteous and efficient. More

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excellent customer service! Justin takes such great care of his customers; I needed a tire and was able to discuss pricing for tires already available at the dealership over the Justin takes such great care of his customers; I needed a tire and was able to discuss pricing for tires already available at the dealership over the phone and was taken care of the same day without an actual appointment. He and Cody kept me informed on exactly what was going on and had me all fixed up and on my way in no time at all. They are awesome! More

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Justin Auchter I had my first accident & had never had to deal with car repairs on my own before. I took my car to a few other dealers, but just received the regular I had my first accident & had never had to deal with car repairs on my own before. I took my car to a few other dealers, but just received the regular sales person. I then went to see Justin Auchter @ Cowboy Toyota who immediately made me feel comfortable & answered every question with such patience. Justin was very thorough, making arrangements for a rental car & making sure I understood all that was to be expected. Justin is very knowledgeable & offered me his extensive expertise. I am very grateful to Justin for making what could have been a difficult experience so much easier for me. I was more than pleased when I got my car back. It looked like it had never been damaged, plus it was washed to a sparkle! I will definitely recommend Justin Auchter to all of my family and friends. Exceptional Service! More

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Justin "Dr." Auchter is awesome! Justin Auchter at Cowboy Toyota was top notch -very professional. He was right on time with my appointment and had my van ready right on tim as well. Justin Auchter at Cowboy Toyota was top notch -very professional. He was right on time with my appointment and had my van ready right on tim as well. He was very thorough and knowledgeable as well as friendly. Having my car washed was a very nice touch. I highly recommend Cowboy Toyota and Justin Auchter! More

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our free service Justin Auchter handled the 10 000 miles free service for our Avalon hybrid. He was very helpful, very knowledgeable and gave us all the attention we Justin Auchter handled the 10 000 miles free service for our Avalon hybrid. He was very helpful, very knowledgeable and gave us all the attention we might have expected if the service had cost $500 or more. Justin was also very friendly and attentive and answered all the questions we had. He spent 15 minutes showing us how to set up the GPS route finder before the service was begun. He is definitely a terrific advertisement for high quality service at Cowboy Toyota. We'll be back!! More

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15 Camry purchase My car buying experience was nothing short of great due to the fact that my saleswoman Ms. Liane Mann was exceptional. My finance consultant Ms.Felann My car buying experience was nothing short of great due to the fact that my saleswoman Ms. Liane Mann was exceptional. My finance consultant Ms.Felanna Davalos was knowledgeable. This dynamic duo make car buying painless. Also s/o to true satsifaction to the members of their service team Justin Auchter and Carlos Ramirez. Thank you, Cowboy Toyota family Best Regards, Mohamed Ahmed More

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Great Experience! As I was driving to the dealership I was talking to my mother, and she said "why do you go to the dealership; they are always more expensive." My ori As I was driving to the dealership I was talking to my mother, and she said "why do you go to the dealership; they are always more expensive." My original answer was they were just so great when we bought the car that I felt some loyalty to them. When I arrived my service tech, Justin Auchter, was with another customer, so someone else checked me in and got me set up so I didn't have to wait. Justin called me to discuss my service options and provided me with personal recommendations based on his experiences with the different brand. When I went to pick up my vehicle Justin was off that day, but that didn't stop him from providing amazing service. I had an email waiting for me telling me that he had found a rebate on the tires I had purchased. That is really going above and beyond. The transaction had been completed, I had paid, and was satisfied with my service, but Justin went above and beyone and provided me the rebate info he found. He could have just as easily let it be, but he wanted to make sure I received all the savings I could. I think there is a lot to be said when you can provide amazing service without even seeing each other during the proces. And that is why I go to the dealership; not just any dealership, I drive 30 miles out of my way to go to Cowboy Toyota. Thanks Justin! More

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Much improved in past year GLAD to see such good Customer service is back. I have been a Toyota customer since 1996 starting in Houston with fantastic A-1 experience. On moving GLAD to see such good Customer service is back. I have been a Toyota customer since 1996 starting in Houston with fantastic A-1 experience. On moving to Dallas we tried various dealers settling on Cowboy for sales and GREAT service. Something may have occurred because our go to service guy was gone, other service guys treated you as a number etc and as recent as a service about 3 months back I was ready to drive further for simply a better attitude and promises to be kept. BUT Last week wow - Justin restored my faith. I needed a service and wasn't sure how big it was - he filled me in. I had to run home to get my laptop so I could work while I waited the one hour or so. He booked me in so when I get back my 4 runner was whisked straight in. Service was completed in less than an hour. Cowboy you have my restored my faith. Love the sales team too! More

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