Julyann Santiago
Julyann Santiago at Elder Mitsubishi - Killeen
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Julyann Santiago

F&I Manager

Elder Mitsubishi - Killeen

5000 E Central Texas Expy
Killeen, TX 76543

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5.0
168 Reviews

Hey there! My name is Julyann, which is pronounced (Julieann). A little about me, I’ve had the opportunity to work in the customer service field for over 20 years. Throughout my 20+ years of experience, I have been involved in training and development, management, and finance. I have always been determined to work the extra mile to make my customers have the best experience possible. Recently, I worked helping our civilians and service member community pursue better education and a new employment opportunity as they transitioned out to the civilian world; seeking a better future for themselves and their families. Today, I continue to assist both communities with securing a vehicle that would take care of their needs. My focus is to help you accomplish your vehicle goals, at the end of the road, your success becomes my success, and I am here every step of the way.

Dealership Experience

1 yr, 10 mos

Industry Experience

1 yr, 10 mos

Languages Spoken

Spanish Spanish

5.0

168 Reviews

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168 Reviews of Julyann Santiago

May 14, 2024

Dealership Rating
Employee Rating

Staff was very professional the truck was cleaned nicely filled with gas which was greatly appreciated More

by ljsprowler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 15, 2024

Elder Mitsubishi - Killeen responded

Hi Ljsprowler, thank you for your positive comments about Elder Mitsubishi-Killeen! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Amber Rodriguez Delivery Coordinator Arodriguez@eldermitsubishi.com (254)294-1023

May 12, 2024

Dealership Rating
Employee Rating

Chris was helpful. We spoke a few months before, and he remembered what I was looking for. This is my second Mitsubishi purchased from Elder. Great experience. Thanks! More

by txracefan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 14, 2024

Elder Mitsubishi - Killeen responded

Txracefan, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Mitsubishi-Killeen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Amber Rodriguez Delivery Coordinator Arodriguez@eldermitsubishi.com (254)294-1023

May 11, 2024

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Employee Rating

I am so happy I purchased my vehicle from Elder! I was kinda nervous and intimidated at first. Rodrick changed all that as soon as we started talking. Throughout the 2 wks of constant correspondenc More

by C85339413
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rodrick Mathis , Dave Mallonee kept me patient and informed in the last phase of the purchase! Waiting on the lender.Thank you Dave! To you that may have been part of the job, but to me it was a game changer! ⭐⭐⭐⭐⭐

May 12, 2024

Elder Mitsubishi - Killeen responded

Dear C85339413, Thank you immensely for sharing your exceptional experience with us at Elder Mitsubishi Killeen! We are thrilled to hear that Rodrick and our team were able to guide you through the process with expertise and kindness, ensuring that you and your family drove away in a safe and stunning vehicle. At Elder Mitsubishi Killeen, we strive to provide an outstanding customer experience, and it warms our hearts to know that Rodrick's dedication and tenacity made a meaningful difference for you. Your satisfaction is our utmost priority, and we are delighted that you chose us to accompany you on this journey to your new Benz. We deeply appreciate your trust in us and your kind words. Should you ever need further assistance or have any questions, please do not hesitate to reach out. We look forward to serving you again in the future and wish you many happy miles in your new car! Warm regards, Amber Rodriguez Delivery Coordinator Arodriguez@eldermitsubishi.com (254)294-1023

May 10, 2024

Dealership Rating
Employee Rating

I had the pleasure of purchasing a SUV from Elder Mitsubishi. The staff was very professional, knowledgeable and understanding. Our salesman was Mr. Rodrick and he did a tremendous job with helping u More

by Ruthann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Mallonee, Rodrick Mathis

May 12, 2024

Elder Mitsubishi - Killeen responded

Ruthann, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Mitsubishi-Killeen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Amber Rodriguez Delivery Coordinator Arodriguez@eldermitsubishi.com (254)294-1023

April 29, 2024

Dealership Rating
Employee Rating

Amazing customer service! Everyone I’ve interacted with at this place were very welcoming and nice. But the main one I worked with is Sael Del Rio. From beginning to end the p More

by Lady Julez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Miranda, Sael Del Rio

May 01, 2024

Elder Mitsubishi - Killeen responded

Hi! Thank you for your kind words and feedback! We're thrilled to hear that you had an amazing customer service experience with us at Elder Mitsubishi-Killeen. We're glad to hear that Sael Del Rio provided you with excellent service. If you have any questions or need further assistance, feel free to reach out.

April 28, 2024

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Pleasant experience working with James Mathis; this dealership has the nicest most courteous employees. Thank you More

by rowranch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Mallonee, James Mathis , Lorraine

Apr 29, 2024

Elder Mitsubishi - Killeen responded

Hi! Thank you for your feedback! We're delighted to hear that you had a pleasant experience working with James Mathis at Elder Mitsubishi-Killeen. If you have any further questions or need assistance, please feel free to reach out.

April 20, 2024

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Employee Rating

We gave Sael a real challenge. Bad credit due to divorce and medical bills, no trade in and no money to put down…but please help us get a car. Also apart of this scenario is the fa More

by Leafinator1999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Miranda, Sael Del Rio

Apr 22, 2024

Elder Mitsubishi - Killeen responded

We're truly grateful for your kind words, and we're thrilled to have helped you overcome your challenges and find the perfect car, despite the obstacles. Thank you for choosing Elder Mitsubishi-Kileen, and congratulations on your new car!

April 20, 2024

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Omg what an incredible experience. I went in completely unsure if I would qualify and DROVE out with a 2024 outlander! Cannot thank Sy and the elder Mitsubishi fam enough!! Thank y’all More

by Nicole92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sael Del Rio, Nicholas Hilboldt

Apr 22, 2024

Elder Mitsubishi - Killeen responded

We're thrilled to hear about your incredible experience, Nicole! Congratulations on your new 2024 Outlander! Sy and the entire Elder Mitsubishi family are dedicated to ensuring our customers drive away happy. Thank you for choosing us to meet your family's needs.

April 20, 2024

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Employee Rating

Working with James and Christopher was great. They were patient and well informed and helped me a great deal with getting a new car. More

by dkjohnsonjr91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2024

Elder Mitsubishi - Killeen responded

Thanks for your kind words, Christopher! We're delighted to hear that James and Christopher provided you with excellent assistance in finding your new car. We appreciate your business and look forward to serving you again in the future!

April 06, 2024

Dealership Rating
Employee Rating

I had the most amazing experience with this dealership. Julyann, Brianna and Danny delivered exceptional service by making my purchase a seamless process. I recommend this place everyone!!! Keep up the More

by Jennifer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 08, 2024

Elder Mitsubishi - Killeen responded

Hi Jennifer, Thank you so much for your wonderful feedback! We're thrilled to hear that Julyann, Brianna, and Danny provided you with exceptional service and made your purchase a seamless process. We appreciate your recommendation and kind words. If you ever need anything else or have any questions, please feel free to reach out to us.

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