Jovan Riley | Page 9

Best car buying experience This was the best experience. We went to the Dodge dealership down the road and was treated horrible. They were pushy, did not listen to what I wanted This was the best experience. We went to the Dodge dealership down the road and was treated horrible. They were pushy, did not listen to what I wanted and at the end disrespectful. I drove by and just happen to stop by. I spoke to Sami and his team. He was wonderful. Treated me like he wanted my business and listened to my needs. I was a bit worried as to why they were so nice. I did some research thinking they were pulling a fast one on me, but everything added up. The numbers worked and the we closed the deal. I will definitely buy a car here again! More

by MICHELLEPBEST Verified Customer Verified Customer

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Top notch service We had the most amazing experience. This was by far the most enjoyable car purchase we've ever made. We recommend this dealership so much that we have We had the most amazing experience. This was by far the most enjoyable car purchase we've ever made. We recommend this dealership so much that we have already gained them 2 additional customers that purchased cars with in 2 days of our purchase. Jovan was truly the nicest guy I've had pleasure of meeting and doing business with!! Thanks soo much for your top notch customer service!! Dee was amazing, and super nice guy!! Sam... absolutely just love his spunky outgoing down to earth personality. Thank you guys for also making sure my littles were well taken care of too with all the snacks! Lol More

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Great Experience It was a great experience. I didn't feel rushed or pressured when looking at SUVs. Jovan took his time and helped me find the perfect vehicle. It was a great experience. I didn't feel rushed or pressured when looking at SUVs. Jovan took his time and helped me find the perfect vehicle. More

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Excellent sales crew at Jim Ellis I am a single woman who was on the hunt for a great car at a great price. Javon Riley and Sami Karaki were 2 of the most professional and courteous gu I am a single woman who was on the hunt for a great car at a great price. Javon Riley and Sami Karaki were 2 of the most professional and courteous guys I’ve dealt with. I shopped for months. I had a 2015 GMC Acadia Denali I absolutely loved but was sad to know GM changed its body style in 2017 losing a seat and cargo space. Javon was the first sales guy to mention looking at the Buick Enclave among the dealers I had visited. My local dealer used heavy manipulative sales tactics BUT here at the Jim Ellis of the Mall of GA Sami gave me the best price the first go round for my Acadia and for the Enclave, and didn’t try to do a once over because I was a female. I felt very well taken care of and respected as a customer from the car shopping all the way to the end of the financing with Dee Hong and driving the car off the lot. I’ll definitely do business here again and tell all I know looking to shop here as well. More

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Buying experience I purchased my truck on Friday over the phone and we agreed for me to pick up my truck at 2:00 on Wednesday when an accessory would be completed. I t I purchased my truck on Friday over the phone and we agreed for me to pick up my truck at 2:00 on Wednesday when an accessory would be completed. I texted the sales associate the day before to ensure it would be ready and received assurance that it would be. The day of delivery I received a text asking when I would be there and I said between 1-2 and received a "no problem" text back. When I arrived my truck was not ready and I sat there until almost 5:00 waiting. I was offered water and never received it and left to simply sit there for almost 3 hours. Once I took delivery of my truck I had to clean out the paper car mats and other pieces of trash that were in the car. The finance took a while prepare the documents for my wives signature. I also was not offered the opportunity to purchase an extended warranty plan - which I always do. The whole experience was underwhelming and this is the 3rd car I have purchased there. More

by adr485 Verified Customer Verified Customer

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Service Replacement of front windshield To whom it may concern, the entire experience, from beginning to end was quite Pleasant... your F&I representative Shelton Story was exceptional!!! To whom it may concern, the entire experience, from beginning to end was quite Pleasant... your F&I representative Shelton Story was exceptional!!! Thank you. More

by USMC 1 Verified Customer Verified Customer

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Go to Jim Ellis Buford Ga My purchase experience was pleasant. The usual kind of long process, but; i truly felt that my salesman Jovan Riley wanted us to get the vehicle with My purchase experience was pleasant. The usual kind of long process, but; i truly felt that my salesman Jovan Riley wanted us to get the vehicle with all the features we wanted. Dealership was plainly upfront with pricing and did not overbearingly to try to sell options features. Happy that i made the drive there. More

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Amazing (I love NEWYORK) They were so wonderful! I have already recommended them to several friends. Very thankful I came to you all and I will be back! Jovan was wonderful an They were so wonderful! I have already recommended them to several friends. Very thankful I came to you all and I will be back! Jovan was wonderful and made sure we were comfortable and got the best deal ever. Sam (New York) was wonderful also both compete gentalmen! More

by jordanemily1212 Verified Customer Verified Customer

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Highly recommend I had a great buying experience! Easy to work with and friendly staff. Was able to negotiate online with no pressure. Definitely worth the 2 hour trav I had a great buying experience! Easy to work with and friendly staff. Was able to negotiate online with no pressure. Definitely worth the 2 hour travel! More

by Kate Verified Customer Verified Customer

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Our buying experience was well worth the hour plus drive! We spotted the vehicle online and lined up an appointment to see it. We've purchased several cars before but our buying experience was the best from We spotted the vehicle online and lined up an appointment to see it. We've purchased several cars before but our buying experience was the best from the front counter to the final drive out. Thanks Jovan and the Jim Ellis team! We'll be back. Allen More

by alkarsmith Verified Customer Verified Customer

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