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Josue Moreno
Josue Moreno at Penske Buick GMC Of Cerritos
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Josue Moreno | Page 8

Sales Manager

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.8
92 Reviews
4.8

92 Reviews

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92 Reviews of Josue Moreno

September 05, 2023

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Terrible follow-up. Still waiting for word with no commitment with regard to a number of "Dealer Installed" items that were not and still are not installed More

by robrtsngrp
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Finance Experience
Recommend Dealer
No

Other Employees Tagged: Camille Soto

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Sep 06, 2023

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about the level of communication you have received from our Sales Department regarding dealer-installed items. Can you please send your preferred contact method to me? Sincerely, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

September 05, 2023

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friendly respectful and very efficient , highly recommended, especially Matthew and José, Solís they form a very good team, they fight for your expectations More

by liliana.siordia
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Solis, Matthew Stein

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Sep 05, 2023

Penske Buick GMC Of Cerritos responded

Hello, we are so happy to read that our team was friendly, respectful, and efficient during your visit. Thank you so much for the positive review and 5 stars. Your business is valued at Penske Buick GMC of Cerritos, and please feel free to reach out to us for any future assistance.

August 20, 2023

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The sales crew led by Javier Garcia excellent Josue Floor Manager - Poor he is the reason why I don’t have possession of my vehicle, I was pre-approved by Navy Credit Union and didn’t let the go…becaus More

by RENTERIA27JJ
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia, Matthew Stein, Cristina Morales , Julio Gaytán and Jake

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Aug 23, 2023

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and am pleased to read you had an excellent experience with our Sales Team. I would, however, like the opportunity to discuss your interactions with our Floor Manager regarding financing for the vehicle you were interested in purchasing. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

Aug 23, 2023

RENTERIA27JJ responded

At the time of the sale, I had in my possession an pre-approved draft from the Navy Credit Union, since I didn’t not want nor did I saw the need for Mr Josue Moreno to process a loan request, since, I was pre approved. I purchased this year An Acura MDX using the same process and I immediately had possession of the MDX. Mr Moreno stated and I quote, “I guess, we would keep the vehicle, until it is funded, which normally takes about ten days…!!!” I was very much surprised at his nonchalant attitude. Oh, and by the way they were very insisting that, I should take the car for drive around to finalized the sale, I was later informed that that was a way of insuring that sales was complete also known as “California Delivery”…Well, as of today 8/23 and the sale was completed on 8/19, it has been 4 days since, the sale was final…on - 08/23-I was given conflicting statements by Mr Javier Garcia that the money had not clear…I left messages with Daniel Acevedo and he has not responded…I called the Navy Credit Union and they have advised me that the draft has been funded…you tell me what’s next??? I feel that responsiveness and the sense of fair play is not strong suite for Mr Moreno…he needs to be more cognizant and perform due diligence in the performance of his job…

August 15, 2023

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Alex and his team made the whole truck process very easy! I would recommend Penske to anyone looking to purchase a vehicle! Love my new truck! More

by Khannon
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Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales, Matthew Stein

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Aug 16, 2023

Penske Buick GMC Of Cerritos responded

Congratulations on your new truck and our Sales Team is so proud to have made your process very easy. Thank you for choosing Penske Buick GMC of Cerritos and your kind recommendation is greatly appreciated, Khannon. We are so pleased you love your new purchase and we happily invite you to come back and see us again.

August 07, 2023

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Thank you for all the help. I appreciate the time and dedication the team provided. More

by ARANASDETAIL
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Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia, Alejandro Morales, Jose Solis, Cristina Morales

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Aug 07, 2023

Penske Buick GMC Of Cerritos responded

Hello, thank you for taking the time to leave your kind review! We are so glad that our staff could help at Penske Buick GMC of Cerritos and it would be our pleasure to assist you with anything else. Take care.

August 05, 2023

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Everyone was super kind and helpful. They helped us find the perfect car for my daughter. I know she going to be really happy! More

by KATHYH901
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Recommend Dealer
Yes

Other Employees Tagged: Jose Solis

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Aug 06, 2023

Penske Buick GMC Of Cerritos responded

Congratulations on your new vehicle, Kathy. We're thrilled to learn about your wonderful experience with our Sales Department and that they were able to find the perfect fit for your daughter. Thank you for taking the time to leave us a perfect review. We look forward to working with you again at Penske Buick GMC of Cerritos in the future.

August 02, 2023

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Both, Camille and Josue, as well as the Finance Officer were very polite, Courteous and Professional. We walked out happy about their treatment to us. We will recommend Them anytime More

by RMORGUTIABROKER2
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia, Camille Soto

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Aug 03, 2023

Penske Buick GMC Of Cerritos responded

Thanks for the great feedback and recommendation! Polite, courteous, professional, and customer service are top priorities here at Penske Buick GMC of Cerritos. We're so glad to learn you had a great experience with our Sales Team and we know the future will yield equally great results. We appreciate your business and hope to see you again soon.

July 30, 2023

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Very good service! Javier was very patient and informative with us during the entire purchasing process. Walter was also very informative not not too pushy during the f More

by JORGEPEREZ106
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia , Walter

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Aug 01, 2023

Penske Buick GMC Of Cerritos responded

Hello, we are grateful you took the time to leave this positive review. It makes us proud to know that our patient and informative Sales Department was helpful during your entire purchasing process. We happily await your next visit to Penske Buick GMC of Cerritos.

July 26, 2023

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Camille is an excellent sales person. She answered our questions. She made it possible for us to understand the whole process. Made us feel very welcome and currently still keeps in touch More

by zermenoyaritza14
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Recommend Dealer
Yes

Other Employees Tagged: Camille Soto

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Jul 27, 2023

Penske Buick GMC Of Cerritos responded

We're happy that we could provide an awesome car-buying experience. We are happy to see our Sales Team at Penske Buick GMC of Cerritos was very helpful and was able to provide answers to all of your questions. We hope to work with you more in the future.

July 04, 2023

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Great dealer outstanding havshsvsvsvsbsvs bsbshsbs shhshsbs shhshsbs hshshsh shdhdhsh hdhdhd hdhdhdh shsh hdhdhd hshsh n j More

by MCAHLA89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Javier Garcia, Alejandro Morales, Jose Rivera, Jose Solis, Camille Soto, Matthew Stein, Cristina Morales, Clarissa Vargas

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Jul 05, 2023

Penske Buick GMC Of Cerritos responded

We are thrilled to have your amazing five-star review and comments on how great our dealership is here at Penske Buick GMC of Cerritos. We happily invite you back to see us again.

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