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Matthew Stein
Matthew Stein at Penske Buick GMC Of Cerritos
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Matthew Stein

General Sales Manager

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.5
88 Reviews
4.5

88 Reviews

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88 Reviews of Matthew Stein

May 14, 2024

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Outstanding service and experience buying my new truck. I will definitely buy from them again and will refer all my friends and family. Thank you Matt, Camille, and the team for taking such great care and More

by cody64
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Recommend Dealer
Yes

Other Employees Tagged: Camille Soto

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May 14, 2024

Penske Buick GMC Of Cerritos responded

We at Penske Buick GMC of Cerritos are pleased to hear about your positive experience purchasing a new truck. Your endorsement by sharing our name with friends and family is valued. Speedy service, thanks to our team, is one as aspect we take pride in offering every day. Thank you for choosing us.

May 08, 2024

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They have horrible service. And then they say they didn’t say that.. They they to make it seem The customer is wrong. And they don’t return the phone calls as promised. More

by JIMENEZLUPITA660
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Recommend Dealer
No

Other Employees Tagged: Daniel & Gerry

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May 11, 2024

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about the level of customer care you received during your recent experience here at Penske Buick GMC of Cerritos. Please reach out to me at your earliest convenience. Sincerely, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 07, 2024

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Sales and service reps are friendly and helped me with all my questions. Would definitely recommend More

by VOLKSANITY58
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Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia , Daniel kim

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May 08, 2024

Penske Buick GMC Of Cerritos responded

Thank you for recommending Penske Buick GMC of Cerritos. We're glad our sales and service teams were able to assist with your questions.

May 06, 2024

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Excelente experiencia un trato amable Alex fue muy amable y tratando de ayudar en lo que le pedía muy biena experiencia More

by aldord1286
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales

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May 06, 2024

Penske Buick GMC Of Cerritos responded

Gracias por compartir su experiencia con Penske Buick GMC of Cerritos. Nos alegramos de que nuestro equipo haya sido de ayuda. Esperamos seguir cumpliendo sus expectativas en el futuro.

May 06, 2024

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Did not solve paint issues with vehicle. Matt never returns calls. All they care about is making a sale! More

by CustomerUSA
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Recommend Dealer
No

Other Employees Tagged: Alejandro Morales

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May 07, 2024

Penske Buick GMC Of Cerritos responded

Hello, When taking delivery, the spots you are referring to were not on the vehicle. When you sent a picture to the Salesperson, we stated we would try to remove them at no charge. Upon trying to remove the spots, we noticed a different chemical was used that we do not use here. You told our detailers you brought it somewhere for a detail and we noticed what appeared to be paint protection was added to the vehicle by a third party. We have never had this issue because we only use water-based products which would never stain our paint. You should contact whomever you paid to perform the exterior service on the vehicle to rectify the issue they caused. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 07, 2024

CustomerUSA responded

Stop lying Matt, I would appreciate if So Cal Penske took customer Service more serious! My Hummer SUV EV has no paint protection on it, I said my Hummer EV PickUp had Paint protection. On it that I did not purchase from you. You head detail guy said to me that when the vehicle comes that the tire has a residue on it and if not properly wash off that it can create a chemical reaction with your tire dressing and damage the paint. Your head detail person told me he was not there that day to make sure the residue was not left on! And at time of sale I told my Sales person there was marks on the car, he said don't worry it will wash off! Do you call customer service not return customers calls!

May 04, 2024

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The whole team is awesome! We love our new Hummer Ev!! Highly recommend for any car needs! More

by Qts.melissa
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar, Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Cristina Morales, Clarissa Vargas

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May 13, 2024

Penske Buick GMC Of Cerritos responded

Appreciate your high recommendation of Penske Buick GMC of Cerritos. We're pleased to hear you're enjoying your new Hummer Ev. Thank you for the feedback.

April 21, 2024

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Very easy to talk to , not pushy answered all questions . Very courteous . Wouldn’t hesitate to do business with Penske team again More

by olsonschevy
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Cristina Morales

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May 02, 2024

Penske Buick GMC Of Cerritos responded

We appreciate your kind words and high rating. It's superb to hear that our team at Penske Buick GMC of Cerritos was able to assist with your questions courteously. We value your support.

April 20, 2024

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Workers were super helpful and friendly! They helped sort things out to make sure we got the car the same day we visited. Im really happy for their assistance :D More

by valdezandy881
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clarissa Vargas

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May 02, 2024

Penske Buick GMC Of Cerritos responded

We truly value your feedback at Penske Buick GMC of Cerritos. Glad our team left a positive mark on your experience throughout the day's process. Your satisfaction is what we strive for every day.

April 18, 2024

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Everyone at Penske Buick/GMC were very helpful, would definitely recommend friends and family to buy here. More

by YOUSSEFGHASHAM
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Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia , German Rodriguez

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Apr 19, 2024

Penske Buick GMC Of Cerritos responded

We appreciate your recommendation at Penske Buick GMC of Cerritos. We're glad to know our team was able to assist you effectively. Thank you for your review!

April 17, 2024

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This dealership is great with customer they really take the time off to make sure customer satisfy More

by SCRAPP1299
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cristina Morales

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Apr 19, 2024

Penske Buick GMC Of Cerritos responded

We appreciate the 5-star rating and your recognition of our dedication at Penske Buick GMC of Cerritos.

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