Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 50

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

September 15, 2021

Dealership Rating
Employee Rating

Service and person el were excellent from beginning to end. Me hanic did an excellent job working in my caddi. More

by bill222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe , Maurice Pereira

Sep 16, 2021

Sarant Cadillac responded

Thank you very much for your feedback! We strive for high quality customer service and we are happy to hear that our team delivered! We hope to work with you again in the future!

September 15, 2021

Dealership Rating
Employee Rating

Anthony and the service team were great, there is a comfortable waiting area and quick servicing. More

by GOLDYJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe , Maurice Pereira

Sep 16, 2021

Sarant Cadillac responded

Thank you for your feedback! We are happy to hear that our team met your expectations and that you were comfortable while we were servicing your vehicle! We hope to work with you again in the future!

September 11, 2021

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Employee Rating

Every body friendly did a great job.Brought both of my cars at same time in and out no delays. great waiting area team is great. More

by JBURGOIS.SBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Sarant Cadillac responded

Thank you for taking the time to share a bit about your visit with us! We look forward to working with you again in the future!

September 09, 2021

Dealership Rating
Employee Rating

As always, they took my car in dud the required work and returned it to me in fine condition. It has been my pleasure to deal with Joe Mistretta for over twenty five years. More

by RLMESCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2021

Sarant Cadillac responded

Thank you for leaving your kind words with us. It has been a pleasure to serve you all of these years, and we are always looking forward to your return. We appreciate your loyalty to Sarant Cadillac and wish you a very pleasant day.

September 09, 2021

Dealership Rating
Employee Rating

Service was great. Joe the service guy was excellent. I droop off my car and got it back on time and my car was clean. More

by Sandy Bacchus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 10, 2021

Sarant Cadillac responded

It is fantastic to hear that your service visit went so well, Sandy! It was a pleasure to take care of you, and we look forward to your return. Take care!- Your Sarant Cadillac Team.

September 03, 2021

Dealership Rating
Employee Rating

Stay Away from this Dealership there Service Dept is horrible . My vehicle was held for two weeks and the repair was no resolved. They are not professional . They don’t return call backs . They appear t More

by T L
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 03, 2021

Sarant Cadillac responded

Tony, it is very unfortunate to hear that you left our dealership feeling dissatisfied with the level of service that you received. We understand your frustration with the issues with your vehicle. We take customer care very seriously, and because of that, we would like to speak with you personally to address these issues. We are looking into the details of your visit and will be reaching out soon. However, if you have any preliminary comments or questions, please feel free to give our Service Manager, Tony Vincente, a call at 516-473-0925 .Thank you for letting us know about your experience and we look forward to speaking soon.

Sep 03, 2021

T L responded

Horrible Service Advisor

August 31, 2021

Dealership Rating
Employee Rating

Great experience. From the purchase of the vehicle to my first service there. Answered all my questions and all never pressured me in any way More

by aluck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Reale, Tony DiGuiseppe , Maurice Pereira

Sep 01, 2021

Sarant Cadillac responded

Thank you for taking the time to leave your review! We are very happy to learn that you have enjoyed a great experience with us at Sarant Cadillac. It has been a pleasure to take care of you and your vehicle thusfar, and we look forward to continuing this relationship. Take care!

August 30, 2021

Dealership Rating
Employee Rating

The last visit to Sarant Cadillac was exceptional . This has been my third visit since owning my 2020 CT5 . Joe Mistretta is my service advisor. I was a Mercedes Benz owner for a number of years. Joe when i More

by vasiejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Sarant Cadillac responded

That's what we like to hear! Thank you for choosing Sarant Cadillac to service your vehicle. Joe is a great asset to our team, and will be happy to hear your kind words. We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future. Have a great day!

August 28, 2021

Dealership Rating
Employee Rating

Joe is very helpful. He is courteous and professional. The place is clean and the service timely. My two Caddies run smoothly thanks to your service department. I won't go anywhere else. More

by JLISLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Sarant Cadillac responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by Joe and our service team! Please let us know if there is anything else we can do for you. Thanks again!

August 26, 2021

Dealership Rating
Employee Rating

Courteous timely serviceService advisor Joe was Courteous timely service Service advisor Joe was professional Was well treated Would recommend to others Service dept who wrote mileage etc upon More

by HDUBROW
Recommend Dealer
Yes
Aug 27, 2021

Sarant Cadillac responded

We are pleased to hear that you enjoyed a great service experience with us at Sarant Cadillac! We will continue to work hard to provide this same high level of customer service. Thank you for your review and for your patronage, take care!

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