Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 49

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

October 14, 2021

Dealership Rating
Employee Rating

Great job. Always on top of the problem. Gentlemanly staff. Very clean. Always concerned and thoughtful. More

by alexjanow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Oct 18, 2021

Sarant Cadillac responded

Thank you for letting us know how we are doing! We are delighted to hear that you had a great experience with our team. Come back and see us again soon!

October 06, 2021

Dealership Rating
Employee Rating

Joe Mistretta is my service advisor and is always on point. Joe is professional and is a asset to Sarant Cadillac. More

by vasiejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2021

Sarant Cadillac responded

Thank you for the kind words about our team! We look forward to the opportunity to take care of you in the future. Have a wonderful day! -Your Sarant Cadillac team.

Oct 06, 2021

vasiejo responded

Sarant Cadillac is a landmark in Farmingdale. I rode my bicycle past that dealership as a kid. I'm now 68 years young.

October 01, 2021

Dealership Rating
Employee Rating

waited 5 hours in the small waiting room for service...didnt know what was going on until the service was done. vehicle was covered in fingerprints and dirty. other high end dealerships wash the More

by grimreaper6905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 07, 2021

Sarant Cadillac responded

Thank you for your feedback. We are disappointed to see that you felt your experience with our service department was not up to expectations. Customer satisfaction is our top priority and we never want you to leave our dealership unhappy. Because of this, we'd like to personally apologize as well as make things right. Please, at your convenience, reach out to our Service Manager, Tony Vicente at 516-473-0925 so we can do just that. We value your business with us at Sarant Cadillac, and look forward to speaking with you soon.

September 26, 2021

Dealership Rating
Employee Rating

They go above and beyond with service. Nice to deal with long term employees. Friendly atmosphere. More

by Sad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Sep 28, 2021

Sarant Cadillac responded

We appreciate the kind words!

September 26, 2021

Dealership Rating
Employee Rating

Sarant was professional and worked in a timely fashion to service my car. The price was fair and the car runs smoothly again. More

by Stevie C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2021

Sarant Cadillac responded

We are happy to hear that we were able to get you all taken care of!

September 20, 2021

Dealership Rating
Employee Rating

Had one of the best experiences at Sarant Cadillac. Dina Campanaro was amazing to work with along with Vic. Leased many cars in the past from different dealerships but I have to say I felt like part of the More

by precisewiring1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vic Castagna, Dina Campanaro

Sep 21, 2021

Sarant Cadillac responded

Thank you for the feedback and future business! Customer service is our top priority and we're happy to hear that those expectations were met for you! We look forward to working with you again in the future!

September 19, 2021

Dealership Rating
Employee Rating

I've had 3 cars from Sarant since 2013.Joe the service I've had 3 cars from Sarant since 2013. Joe the service rep is the reason I keep returning to Serant More

by Elliottneil15
Customer Service
Recommend Dealer
Yes
Sep 21, 2021

Sarant Cadillac responded

Thank you for your kind review and continued business! We'll be sure to share this positive feedback with Joe and we're glad to hear he's been so helpful for you. We look forward to working with you again in the future!

September 18, 2021

Dealership Rating
Employee Rating

Great customer service. The team was great from start to finish. Made the process simple More

by pkowalczuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2021

Sarant Cadillac responded

Thank you for your review! We are glad to hear that our team was able to make your visit with us so enjoyable. Please let us know if there's anything else we can do for you!

September 17, 2021

Dealership Rating
Employee Rating

Had to have Infotainment System replaced due to greyed out buttons that will only memorize AM & FM stations. Still doing the same thing after replacement. Had drivers side seatbelt replaced, works good, More

by LOWIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 22, 2021

Sarant Cadillac responded

We appreciate your detailed review of your visit with us. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Tony Vicente, our Service Manager, a call at 516-473-0925. Thanks!

Sep 22, 2021

LOWIZ responded

Brought the car back on Monday. Left printed instructions on what needed to still be done. They cleared the airbag light, and got the saved programing buttons back on the Infotainment system. When replacing the seat belt with a new one, they did not put the cover on the seatbelt. I ordered one from GM myself and will put it on. Phone call to tell me that my car was ready was made to my home phone...which I was not home. I asked them to call my cell or office phone. I am satisfied that the work is now complete.

September 17, 2021

Dealership Rating
Employee Rating

This is my fourth New Cadillac from Sarant Cadillac and my second purchase from Dominic Vivo; and I would have it no other way. Dominic is great to deal with, NO pressure sales tactics, truly cares about o More

by Rocco Passafuime
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2021

Sarant Cadillac responded

We can't thank you enough for your continued loyalty to our team, Rocco! We appreciate you continuing to choose Sarant Cadillac and for taking the time to share these kind words with us. We all look forward to working with you for many more years to come!

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