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Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 38

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
436 Reviews
4.8

436 Reviews

Write a Review

436 Reviews of Joseph Castera

September 21, 2023

Dealership Rating
Employee Rating

I needed 2 recalls resolved. Joe was wonderful and quickly had my car serviced. I suggest Ford give him a raise. :) More

by lindawithanl
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2023

Dana Ford Lincoln responded

Hey Linda, thank you for the positive review! We're glad to know Joe was able to assist you with your recalls at Dana Ford. We appreciate the suggestion and see you again! Have a great ride!

September 18, 2023

Dealership Rating
Employee Rating

This dealership is top notch! The entire staff is always helpful even AFTER the sale. They also provide a very nice waiting room to relax or work in while your vehicle is being More

by kerri3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Keith Curran, Collin Romer, Lori Allotta , Eric Iwulski, John Lomando

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Sep 21, 2023

Dana Ford Lincoln responded

Thank you for the 5-star rating! We're delighted to know you've had a great experience with our team at Dana Ford. We appreciate your kind words and see you again! Safe travels!

September 17, 2023

Dealership Rating
Employee Rating

Took me. in gave me oil change was very polite and got me out in very fast time. More

by Gleasonbus7561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan

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Sep 18, 2023

Dana Ford Lincoln responded

We're glad our Dana Ford team could make your visit an efficient one! Thanks for trusting us with your oil change and please don't hesitate to reach out the next time we can be of service!

September 15, 2023

Dealership Rating
Employee Rating

They are great. Explained everything to me about my repair service and always try to give the best service they can. More

by andrewmagarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Eric Iwulski, Arianna Keegan, John Lomando

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Sep 18, 2023

Dana Ford Lincoln responded

Andrew, we're delighted to know you had a great experience at Dana Ford. Our team always aims to provide top-notch service and clear communication about repairs. Thanks for the positive feedback!

September 15, 2023

Dealership Rating
Employee Rating

Your personal has the best attitude that customers like me appreciate very much and the familiarity necessary and required to do their job. That is not common. More

by Sanantnio1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Eric Iwulski, Arianna Keegan, John Lomando

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Sep 18, 2023

Dana Ford Lincoln responded

We're so glad to know you had a positive experience with our team at Dana Ford. We strive for excellence in customer service and it's great to see that reflected in your visit. Thanks for the review!

September 15, 2023

Dealership Rating
Employee Rating

Great service and great customer service. They were fast and efficient. Would definitely Be back. More

by Lilmisskelkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2023

Dana Ford Lincoln responded

Thank you for your kind words! We look forward to seeing you next time! - Dana Ford

September 14, 2023

Dealership Rating
Employee Rating

I have one month old ford f-150 that broke down, no big deal. It’s been 10 days and counting in service at Dana. First 9 days was just sitting in the parking lot. Seems very wrong!!! More

by norbert4
Service Time
Service Communication
Recommend Dealer
No
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Sep 15, 2023

Dana Ford Lincoln responded

Thank you for the review. I'm sorry to learn about the delay in servicing your vehicle. This is certainly not our standard and we apologize for any inconvenience this has caused you. I'd like to look into this matter further so please reach out at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Sep 15, 2023

norbert4 responded

Yes, if you can look into the issue it would be much appreciated. I tried calling but I was told you might not be available. Thank you Norbert

September 11, 2023

Dealership Rating
Employee Rating

horrible experience, my truck was suppose to be fixed and the vehicle broke down 8 hours later in an intersection in NYC almost got hit by a truck the vehicle just shut down without warning and the vehicle g More

by info@spartakusplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: do not remeber mechanic name

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Sep 12, 2023

Dana Ford Lincoln responded

It's disappointing to read about your experience, especially the frightening situation you encountered. Safety is our top priority and it's clear we've fallen short in this instance. I'd like to personally look into what happened here and see how we can rectify things for you. Please reach out at your earliest convenience to discuss further details of this matter together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 04, 2023

Dealership Rating
Employee Rating

Every situation gets resolved promptly and service is impeccable in terms of the people working there. More

by ricorefrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Cornet, Eric Iwulski, John Lomando

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Sep 05, 2023

Dana Ford Lincoln responded

We appreciate your positive feedback about our service at Dana Ford! It's great to know that you've found our team prompt and impeccable. Thanks for the review!

September 03, 2023

Dealership Rating
Employee Rating

Clean and easy drive in repair center. Open early. Reviews vehicle thoroughly before repairs begin. More

by thesiqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 05, 2023

Dana Ford Lincoln responded

We appreciate your feedback! It's great to know that you found our repair center at Dana Ford clean and easy to navigate. We strive for thoroughness before beginning any repairs, so we're glad this was noticeable during your visit.

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