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Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
135 Reviews
4.7

135 Reviews

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135 Reviews of Joseph Castera

May 09, 2024

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Employee Rating

Joe was great. Provided great service and took care of all the issues I explained to him More

by sprettyrose
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Yes
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May 10, 2024

Dana Ford Lincoln responded

Thank you for leaving the Dana Ford team five stars! We look forward to seeing you again!

May 08, 2024

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Took my car in for oil change and the service was outstanding.The staff was accommodating friendly and service was efficient done in timely manner. More

by sozioryan
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Yes
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May 09, 2024

Dana Ford Lincoln responded

Sozioryan, we're glad to know you had a great experience with our service team at Dana Ford. Thanks for trusting us with your car's oil change!

May 07, 2024

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Very nice and fixed the camera problem. Do everything good and make the car very clean. More

by Mei
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Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , John Lomando , Diana Latella

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May 07, 2024

Dana Ford Lincoln responded

Thanks so much, Mei. We look forward to your next visit to Dana Ford!

May 07, 2024

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good experience prompt efficient courteous service regarding returning my 2016 ford mustang for recall for back up camera More

by fiorestat1
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Yes
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May 08, 2024

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your Mustang! We appreciate your review and hope you won't hesitate to reach out if we can be of service again in the future!

May 04, 2024

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Service Department is excellent. Everyone was absolutely fantastic. Friendly and helpful with everything I asked. More

by dee45662000
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Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , John Lomando , Diana Latella

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May 06, 2024

Dana Ford Lincoln responded

We're so glad to know you had a fantastic experience with our Service Department at Dana Ford! We aim to be friendly and helpful for all of your needs. Thanks for the review!

May 03, 2024

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Awesome service great all around customer service definitely would recommend very knowledgeable and professional people in the service department More

by jroman463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , John Lomando , Diana Latella

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May 06, 2024

Dana Ford Lincoln responded

We're glad to know you had a great experience with our service department at Dana Ford. We appreciate your recommendation and see you next time! Safe travels!

May 03, 2024

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He was just knowledgeable and friendly. And kept me up to date all the time More

by AJNASTRI
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Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra, Ching Poon

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May 06, 2024

Dana Ford Lincoln responded

Thank you for reviewing your recent experience with the Dana Ford team! We appreciate your support and hope we have the opportunity to serve you again in the future!

May 01, 2024

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All staff very courteous, Joe is very knowledgeable, very patient. I love the idea of the service “valet“ More

by barbaramarrone0828
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Yes
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May 01, 2024

Dana Ford Lincoln responded

We're glad to know you had a positive experience with our team, especially Joe! The service valet is indeed one of the features we are proud of at Dana Ford. Thanks for your review and for choosing us!

April 30, 2024

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Employee Rating

I don’t like because they don’t offer rides to go back home and come Back to pick up the car . More

by MANUELSINCHI2010
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Recommend Dealer
No
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Apr 30, 2024

Dana Ford Lincoln responded

Manuel, We would like to understand what caused this low rating. Please reach out to our team at your earliest convenience so we may hear your concerns and address them. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

April 29, 2024

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i am completely happy with the service and my advisor and would recommend to others More

by JRMCONST
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Yes
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Apr 30, 2024

Dana Ford Lincoln responded

We really appreciate you taking the time to leave Dana Ford this awesome review, thank you!

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