Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 33

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
436 Reviews
4.8

436 Reviews

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436 Reviews of Joseph Castera

February 25, 2024

Dealership Rating
Employee Rating

Always a pleasure at Dana, great and courteous service. I have 3 cars all purchased and maintained by Dana all are in great running condition. More

by Aja1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2024

Dana Ford Lincoln responded

Hi! We're delighted to know that you had consistently great experiences with us at Dana Ford. It's our pleasure to help keep your vehicles in top shape! Thanks for choosing us for all of your car needs.

February 22, 2024

Dealership Rating
Employee Rating

Attentive nice and got my car done quickly Put wiper blades on (way overpriced) and car wash More

by tigers4u
Recommend Dealer
Yes

Other Employees Tagged: Joseph Castera

February 17, 2024

Dealership Rating
Employee Rating

Joe was great. But still waiting for part and nobody called me yet and it's been 3 weeks More

by JOEYMUTZ
Recommend Dealer
No

Other Employees Tagged: Joseph Castera

Feb 19, 2024

Dana Ford Lincoln responded

Joey, thank you for reaching out. If you could please contact me directly, I'd be happy to look into this situation further for you. Respectfully, Keith Curran - Service Director - 718-983-8700 ext 297

February 17, 2024

Dealership Rating
Employee Rating

Friendly knowledgeable and always ready to assist in either finding a new vehicle or handling maintenance and repairs. 10/10 More

by wproscia
Recommend Dealer
Yes

Other Employees Tagged: Joseph Castera

Feb 19, 2024

Dana Ford Lincoln responded

We're glad to know you found our team at Dana Ford friendly and knowledgeable! We strive for excellence in all areas of service. Thanks for the 10/10 review, we appreciate it!

February 09, 2024

Dealership Rating
Employee Rating

On this latest visit to Dana Ford I scheduled an appointment to bring my car in to be serviced at 1:00PM in the afternoon and I was told that the car wouldn’t be diagnosed on the scheduled date and More

by Ed Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 12, 2024

Dana Ford Lincoln responded

Thank you for the review, Ed. We regret any frustration or inconvenience caused by this experience and will make sure we utilize this feedback to help improve our service & processes moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Keith Curran - Service Director - 718-983-8700 ext 297

February 05, 2024

Dealership Rating
Employee Rating

As always great and courteous service, everything repaired works perfectly. Always a pleasure doing business with Dana Ford More

by Aja1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2024

Dana Ford Lincoln responded

We're glad to know you had a great experience with us at Dana Ford! Thanks for your kind words about our service. We look forward to continuing to do business with you in the future! Drive safely!

January 28, 2024

Dealership Rating
Employee Rating

Hello I’ve been back to Dana Lincoln a few times and every time I have gone there for Service I have gotten the red carpet. They are very reliable and also respectful. The next time I have to purchase a More

by harleyjoe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2024

Dana Ford Lincoln responded

We're delighted to know that you've consistently received top-notch service at Dana Ford. We appreciate your trust in us and look forward to assisting with your next car purchase when the time comes!

January 11, 2024

Dealership Rating
Employee Rating

It was great and fast. Gonna go there every time. I always go there. They are the best More

by hazman78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2024

Dana Ford Lincoln responded

Hi Hazman, thank you for the 5-star rating! We're thrilled to hear that your experience was great and fast at Dana Ford!

January 03, 2024

Dealership Rating
Employee Rating

My First time oil change for CPO Continental. Very impressed with service on a Saturday.. More

by Hart_smart
Recommend Dealer
Yes

Other Employees Tagged: Joseph Castera

Jan 04, 2024

Dana Ford Lincoln responded

Thanks for trusting us with your Continental oil change needs! Safe travels!- The Dana Ford Team

December 24, 2023

Dealership Rating
Employee Rating

Very unsatisfied with the work done by the mechanics and with the service manager as well More

by Margo345.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keith Curran

Jan 02, 2024

Dana Ford Lincoln responded

We use reviews to improve our service for future guests, so thank you for taking the time to share your experience. I'm wondering if you would be willing to speak with me about this directly, as I'd like to see if there is anything I can do to help. Please reach out at your convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

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