Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 67

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

July 23, 2020

Dealership Rating
Employee Rating

It is near house and take it easy to go there. They have system to take care then make it fast and I feel drive safe after service. More

by thavalrut_n
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, John Richerme, Daniel Schnur

Jul 24, 2020

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

July 23, 2020

Dealership Rating
Employee Rating

I appreciate the excellent service from Oak Lawn Toyota dealership. I received great customer services from Joe and JJ in service department. Keep up the good work. More

by adrake102
Recommend Dealer
Yes
Jul 23, 2020

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

July 22, 2020

Dealership Rating

I usually don't have trouble with this Toyota, but I brought my car in for service at the designated time and waited for a call with an update that didn't happen. I called a few hours later to learn the More

by mov23
Recommend Dealer
No
Aug 06, 2020

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. I tried calling you earlier today to no avail. Please feel free to call me at your earliest convenience so that we can rectify this experience. Thank you. Juan Vazquez, Service Manager

July 18, 2020

Dealership Rating
Employee Rating

I've been to several Toyota Dealer ships this is the best customer service ever true to there customers, respectful, clean, excellent inspection on the cars fix whats needed no over charge, tell u whats need More

by Yolandamcclinton1
Recommend Dealer
Yes
Jul 18, 2020

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe and our team met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vasques, Service Manager

July 17, 2020

Dealership Rating
Employee Rating

Brought 2009 Toyota Tacoma in for a check for frame rot/rust. We were told frame scoped only surface rust. U lied hole in frame More

by Negligence R U
Recommend Dealer
No
Jul 23, 2020

Oak Lawn Toyota responded

Thank you for your information, Rita. I take your words very seriously and I'd like my manager to look into this for you. Is there a number he can reach you at to speak about this situation? Thank you, again, for your time and thoughtful response. -Christina Wonais Customer Service

Aug 01, 2020

Oak Lawn Toyota responded

Thank you for your continued patience as we sort this out, Rita. We truly look forward to seeing you soon so that we can thoroughly inspect the matter at hand. -Juan Vazquez Service Manager

Jul 29, 2020

Negligence R U responded

Toyota Corporate has been contacted. I am very saddened that my faith and trust in Oak Lawn Toyota has been broken. Speaking with your Service Manager only made me lose complete faith in your dealership. It's evident there is not a protocol in place to inspect and support a claim " strong from inside", on my fame rust/rot issue. To have a service writer tell us a "scope was used to no just a visual of the metal was made, is disturbing on many levels. We do not feel safe driving this truck.

July 17, 2020

Dealership Rating
Employee Rating

Oak Lawn Toyota Service Department does very good work. The workers are very friendly & helpful. I would recommend my family and friends to go here. More

by DOREEN1128
Recommend Dealer
Yes
Jul 17, 2020

Oak Lawn Toyota responded

Doreen, Thank you so much for your kind words regarding your recent experience working with Joseph, and for taking the time to leave us this wonderful feedback! Juan Vasques, Service Manager

July 17, 2020

Dealership Rating
Employee Rating

Excellent service providers!!!From the time I ordered Excellent service providers!!! From the time I ordered car parts until the mechanics diagnosed my car, everyone was empathic and courteous. I really More

by fayokocha
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch

Jul 17, 2020

Oak Lawn Toyota responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vasques, Service Manager

July 14, 2020

Dealership Rating
Employee Rating

I went in to get an oil change and the premium check up, and it went well. The service was fast and efficient. They also notified me that my car is in good health. More

by Dashaun
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, John Richerme, Daniel Schnur

Jul 15, 2020

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vasques, Service Manager

July 12, 2020

Dealership Rating
Employee Rating

Very pleased with service requested. Service tech very courteous and supplied update. Waiting room prepared for social distancing. Great job! Always receive courteous contact thanks More

by judy.geovanes
Recommend Dealer
Yes
Jul 13, 2020

Oak Lawn Toyota responded

Thank you, Judy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vasques, Service Manager

July 12, 2020

Dealership Rating
Employee Rating

Had a great experience. Than You Had a great experience. Sales and staff were great. Love my new Taco. Looking forward to seeing the staff in theme near future. Thank you. More

by IHORPROKIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2020

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Carnivele, General Manager

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