Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 66

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

August 12, 2020

Dealership Rating
Employee Rating

Fabulous.Smart, kind, honest sales department.Superior Fabulous. Smart, kind, honest sales department. Superior management and customer relations. Smart, sensible, professional service dept. Kind, help More

by Mahcapron
Recommend Dealer
Yes

Other Employees Tagged: Mark Girlich

Aug 12, 2020

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

August 09, 2020

Dealership Rating
Employee Rating

Oak Lawn Toyota is the best in town. They make me feel like family. I came in to make an appointment for brake pads. They were able to take me when I came in and they finished within the hour. Good job! More

by pameladenise327
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez

Aug 10, 2020

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

August 08, 2020

Dealership Rating

The service was good, quick.I was given the 10% The service was good, quick. I was given the 10% discount, I was glad for it. After repair driving car felt much better. Thank you! Lucia Rami More

by lucia Ramirez
Recommend Dealer
Yes
Aug 08, 2020

Oak Lawn Toyota responded

Lucia, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

August 07, 2020

Dealership Rating
Employee Rating

I received great service. The communication was good and my truck was done when promised. Everything worked as promised. Appointment was nice and early in the morning More

by STEFANBURT
Recommend Dealer
Yes
Aug 08, 2020

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

August 06, 2020

Dealership Rating
Employee Rating

I have had nothing but great service. During my visit, Joe kept me up to date on the progress of serving my vehicle. He took me out to my vehicle to show me the issues I was having with my vehicle. I a More

by kgosa
Recommend Dealer
Yes
Aug 06, 2020

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

August 06, 2020

Dealership Rating
Employee Rating

After over 35 years of doing service with them it is the most promising an excellent dealership. I will refer and have been referring people. More

by easylean5
Recommend Dealer
Yes
Aug 06, 2020

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

Aug 09, 2020

easylean5 responded

i have been dealing with toyota for over 25 years and there has never been a more highly experienced dealer ship, with such quality service and the outstanding people behind Toyota. i only deal with one business and the is Toyota that satisfies my need. on the scale they have and 10 and more.

July 31, 2020

Dealership Rating
Employee Rating

Very fast, courteous service. Staff were so friendly and welcoming. The signs for customer parking were well placed. It was very easy to enter and exit. More

by TL
Recommend Dealer
Yes
Aug 01, 2020

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

July 27, 2020

Dealership Rating
Employee Rating

Bad experience, went to the dealership 3 times for the same problem. Terrible experience waiting time was 6 hours and was not compensated for anything by management More

by Marymartin0613
Recommend Dealer
No

Other Employees Tagged: Juan Vazquez

Aug 13, 2020

Oak Lawn Toyota responded

Hi Mary, Thank you so much for reaching out and bringing this to our attention as your happiness and faith in Oak Lawn Toyota are of the utmost importance. I'm so sorry that you had to wait that long for your car to be repaired but we truly don't want to sacrifice quality by rushing our mechanics. Thank you for choosing Oak Lawn Toyota and we hope to see you again in the future. Juan Vazquez, Service Manager

July 25, 2020

Dealership Rating

A dealer that's been in business a LONG time. Have never had a problem. Service department backs up their work. Easily located on 95th street in Oak Lawn. More

by MHAGER25
Recommend Dealer
Yes
Jul 25, 2020

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

July 24, 2020

Dealership Rating
Employee Rating

Recall on my 2017 for a harness replacement I did have to stand in line in a busy check-in for about 10 mins,, but I got taken right at my scheduled 9AM appointment time. They said about 1 1/2 h More

by CMCDONN28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2020

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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