Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 49

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

June 15, 2021

Dealership Rating
Employee Rating

The service men was very efficient and knowledgeable and polite to me. I am very glad that I came to Oak Lawn service place. Thank you for your honest staff workers. More

by Li ndamyles46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Elvidge

Jun 15, 2021

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

June 12, 2021

Dealership Rating
Employee Rating

I like that my truck service was done in a timely manner. I am really pleased the way my breaks are working. Great Job OAK LAWN TOYOTA More

by czsimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez , John Mahon not sure spelling

Jun 12, 2021

Oak Lawn Toyota responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

June 09, 2021

Dealership Rating
Employee Rating

Came in for oil change oil filter and tire rotation. Everyone was friendly. I am happy with the work. Will come again for service. Thank you More

by yolanda_garza54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Frank Nash, Daniel Schnur

Jun 09, 2021

Oak Lawn Toyota responded

Yolanda, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

June 09, 2021

Dealership Rating
Employee Rating

Very efficient, professional service. Everyone was very friendly as well.👍 I have has excellent service from both the sales, service and financials departments through the years. More

by SLOPEZBETHANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2021

Oak Lawn Toyota responded

Bethany, Thank you for taking the time to share your thoughts on working with Joseph and our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

June 09, 2021

Dealership Rating
Employee Rating

Good customer service . Quick. . I love toyota . I could trust them. That’s y I only like to buy toyota brand. Please keep up the good work More

by Lilibeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Frank Nash, Daniel Schnur

Jun 09, 2021

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

June 09, 2021

Dealership Rating
Employee Rating

Service was impeccable! Courteous and fast. I was very impressed. Thank you Mr Joe Casello. I didn’t have to wait long and everyone was very friendly. More

by mariangibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Beris

Jun 09, 2021

Oak Lawn Toyota responded

Thank you, Marian, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

June 08, 2021

Dealership Rating
Employee Rating

The service was completed, but the engine overheating icon is still on on the dashboard. Y is that the case??????🤔🤔🤔🤔… I let my service technician, Joe, know More

by bushanthony5653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2021

Oak Lawn Toyota responded

Thank you for your feedback, Anthony. Please reach out to us so we can discuss how we can resolve this issue. We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

June 08, 2021

Dealership Rating
Employee Rating

He’s very friendly,respectful. He helped me out with the choice to save my budget. He explained well the priority of work to be done. Thank you Joe👍 More

by pbhothaPan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2021

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience working with Joseph here at Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 08, 2021

Dealership Rating
Employee Rating

Car porter girl was unfriendly and angry? Service rep was very good. I usually have a good experience here. I will be back in the future. More

by PUDIL2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2021

Oak Lawn Toyota responded

Thank you for sharing your review. We strive to make sure that all of our customers leave happy, and while we're glad that you had a positive experience overall here at Oak Lawn Toyota, we are sorry to hear that our customer service didn't quite meet your expectations this time. We look forward to having another opportunity to demonstrate our commitment to excellent customer service! Juan Vazquez, Service Manager

June 05, 2021

Dealership Rating
Employee Rating

Excellent service. Thanks to everyone there. Except for a unexpected delay when the part that was ordered was defected and had to be reordered everything went well. It was nothing that the service guys could More

by earljones7309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Stadler, Sal Gaeta

Jun 07, 2021

Oak Lawn Toyota responded

Thank you so much, Earl, for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

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