Josee Larson | Page 5

The service provided was Great. Kept me up to date on when parts would be arriving. Parts came in and I was notified straight away and booked in for the service. Kept me up to date on when parts would be arriving. Parts came in and I was notified straight away and booked in for the service. More

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Excellent service, kept me updated on my new suv with the oil change and the upcoming service for a recall. oil change and the upcoming service for a recall. More

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The first time I went Lakewood to have my truck serviced, Josee was my handler and she introduced me to a service second to none, and she is the reason I went back for a second time and why I will keep going Josee was my handler and she introduced me to a service second to none, and she is the reason I went back for a second time and why I will keep going back.I'm nobody important, just a blue collar guy, but every now and again it's nice to be treated like you were. Keep up the good woke Josee. More

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Took my car in for an oil change, Josee was ver good to deal with. deal with. More

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I used this dealership since 1999 purchasing new and used cars till now . Im satisfied with them . cars till now . Im satisfied with them . More

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work done great. rep Josee excellent and friendly Work done under warranty without any problems. rep Josee excellent and friendly Work done under warranty without any problems. More

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Great friendly service with attention to detail, was prompt in getting my vehicle taken care off prompt in getting my vehicle taken care off More

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I wish I could put zero here for the pathetic service received by Jamie. It’s has been such a chaotic and stressing 10 days. Took the car to Lakewood service on1st august due to few different issues. Sin received by Jamie. It’s has been such a chaotic and stressing 10 days. Took the car to Lakewood service on1st august due to few different issues. Since it was my first time at Lakewood I wish somebody would hv told me to stay away from the service advisor Jamie. I was never explained the costs of repair before starting. Snapped a bill again without explaining how they are going to fix the issues. Every single time I tried reaching out to Jamie ( few time I literally had to visit the store to get hold of her ) I saw her RUNNING away to avoid me. Never spoke to me on the phone or responded to my VMs. Why was I treated this way? Are you hiding away because you can’t explain the costs or fix the problems? Or Is it because I am from a different country or origin? Are you being racist making me feel this way? The very first visit I was charged $1000 without ever informing me. The servicing team with an SLA of 1 day to find out what’s wrong with my camera takes 10 days and still no answer ( even after me paying $570 for the inspection on the 1st day). I understand the parts are on back order but why delay fixing the camera? And why keep hiding and running away from me? I have been a Chevy loyal customer for 7+ yrs and was in the Lakewood Chevrolet showroom on July 29th 2023 (Met Carlos) to buy a new truck. Seeing the service quality received from Jamie , I have started hating owing a Chevrolet , she managed to convert a Chevy fan into this within 10 days. I literally walked across the street to ford to buy the truck. Choosing Lakewood Chevrolet was such a big mistake. Sadly stuck since i made payments initially trusting them. Nothing resolved yet. I will definitely escalate this further very soon. More

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The service people always seem friendly but are always very busy. I always have appointments booked for any service that I require and I always seem to be waiting a while for my vehicle. Last time, I drop very busy. I always have appointments booked for any service that I require and I always seem to be waiting a while for my vehicle. Last time, I dropped my car off at 7:30AM, and didn't receive it back until after 4PM, for a issue that should have been completed within 3 hours. My vehicle has never let me down as of yet - so that's a positive and I've had it for over 5 years now. More

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Great 1st time experience with Service, from setting up an appointment until front desk. Josee is friendly and has approachable personality and ensured that those who waited were taken care of. Josee was f an appointment until front desk. Josee is friendly and has approachable personality and ensured that those who waited were taken care of. Josee was fantastic from the moment I dropped off my Colorado until she helped me arrange a shuttle, everything was taken care of by her. But I had a very bad experience with sales when ordering a Colorado and informing me that it was cancelled after waiting for 3 months. I was offered a different Colorado's that does not fit my needs, making me look for a different dealership that has the model that I wanted. I did not feel any initiative from the salesperson to help find me the truck that I want, compared to the sales staff from Sherwood Park Chev. More

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