Jon Wilson | Page 62

Exceeded Expectations! Bert Nickelsberg went out of his way to be helpful. We first started talking to Bert in 2014 about replacing our well used 1997 Jeep Grand Cherokee Bert Nickelsberg went out of his way to be helpful. We first started talking to Bert in 2014 about replacing our well used 1997 Jeep Grand Cherokee (had since new) with a Subaru. We probably were not the easiest customer to deal with. We had lots of questions and concerns. Bert stuck with us throughout the whole journey. In March of 2016 we purchased a 2016 Subaru Outback 3.6R. Jon Wilson in the Finance department explained our best options and was very helpful. Bert and the Flacone team really treated us well. Next up we will replace our VW-- It still has many trips around the block left but when it is time we will look forward to working wit Bert and the Falcone team again. More

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Excellence!!! Excellent, low key, honest sales help with my new car purchase. Questions were answered patiently, promptly, and accurately with no pressure to decide Excellent, low key, honest sales help with my new car purchase. Questions were answered patiently, promptly, and accurately with no pressure to decide or buy. Thank you for the best and easiest car buying experience I've ever had! The whole process was painless and actually enjoyable. It's been much appreciated. More

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Respectful, Pleasant and Peaceful This was the most respectful, pleasant and peaceful dealership I have ever dealt with. I have dealt with a lot of dealerships over the years acr This was the most respectful, pleasant and peaceful dealership I have ever dealt with. I have dealt with a lot of dealerships over the years across the country (Indiana, California and North Carolina) and even in Japan. I went to Falcone Volkswagen Subaru & Saab to look at a 2012 Chevy Impala LTZ. When I pulled in I was expecting to be hounded like at many dealerships, however it was completely the opposite. I was able to look at the car for approximately 10 minutes without being bothered. After I was done, I walked inside and was greeted with the upmost respect I have ever had at a dealership. I was brutally honest with the sales representative and told him "as a Medically Discharged Veteran I don't have a lot of money and I can't afford a payment because I'm also a single father with custody of my daughters." The sales representative and I talked for about 15 minutes to try and come up with some solutions on the car. After the time we talked he made a phone call. Mr. Falcone came to the office and the three of us talked and came up with a solution. The sales representative could have been like most in this state and nationwide and laughed at me like the others did but he didn't. They (Mr. Fitzgerald and Mr. Falcone) were very sincere, very respectful and very understanding of my situation. This dealership deserves more than 5 stars for a rating but I can't add more stars, but I can tell you they have earned my respect and future business. Thank you Mr. Fitzgerald and Mr. Falcone for an amazing, respectful and stress-free experience. Very respectfully, B. Weaver More

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Awesome people! They were great to work with! I have high expectations anyway since I've been in the car business for 10+ yrs. Started by seeing the car on Autotrad They were great to work with! I have high expectations anyway since I've been in the car business for 10+ yrs. Started by seeing the car on Autotrader. Sent an email thru autotrader and was answered quickly by Angie. I live over 3 hours away and wanted to work numbers before driving that far. She emailed back and forth with me answering all the questions I had asked and worked out the numbers for me. We agreed on price and trade value thru email and I came in a few days later to finish up paperwork. Chase the sales manager there was great too. Really laid back atmosphere which I really like. Will come back if I ever need another VW. More

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Quick and painless. I have driven a subaru forrester for 10 years, best car by far I have ever driven. My mechanic offered to buy my forrester and I knew immediately I w I have driven a subaru forrester for 10 years, best car by far I have ever driven. My mechanic offered to buy my forrester and I knew immediately I would be buying a subaru. I jumped online and saw what vehicles Falcone had on their lot. Called Steve and before dinner I was driving my new crosstrek. I am so pleased with the service from Steve; and Jon made the financing a breeze. Thank you. More

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Fifteen years and counting. We purchased our first Falcone automobile in 2000; a Saab 9-3 from from John Franks. Two Saabs, five Subarus (both new and used), and a VW later, we c We purchased our first Falcone automobile in 2000; a Saab 9-3 from from John Franks. Two Saabs, five Subarus (both new and used), and a VW later, we can't imagine purchasing, servicing or repairing a vehicle anywhere else. A typical dealership, this is not. Everyone at Falcone from the boss down is familiar, friendly, courteous and professional. We experience none of the unpleasantness so often associated with the automobile purchasing or servicing process. Falcone has never attempted to sell us anything that we did not need or want and has always offered a very fair and transparent price. This dealership has always gone out of its way to ensure that our purchases and service experiences completely fulfilled our requests and requirements. On a five star scale, Falcone is a six star dealership. More

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Best Car buying and service experience Falcone provided me with a car buying experience unlike any other. All of the sales representatives are easy to talk with and very knowledgeable. They Falcone provided me with a car buying experience unlike any other. All of the sales representatives are easy to talk with and very knowledgeable. They never pressured me into anything! They not only helped me find a great car but they also worked with me for a great deal! The service team is also very dependable and helpful. They worked around my schedule to make my service convenient. They explained exactly what was going to be done to my car and answered all of my questions. I would highly recommend Falcone for an all around great experience. More

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