John O'Keeffe | Page 10

They went over and above for me and I appreciate it! When I decided to trade my 2017 Escape in on something better, I looked on Falmouth Toyota's website and found a 2019 Rav4 with ultra-low miles at a f When I decided to trade my 2017 Escape in on something better, I looked on Falmouth Toyota's website and found a 2019 Rav4 with ultra-low miles at a fair price. I visited the dealership 2 days later, where Brian Nascarella met me and was quickly able to determine that it was still in stock. He brought it around so I could sit in it and then took me for a ride. I was unable to drive it, as I am handicapped and require hand controls to drive. We went back inside and he took some information regarding my trade. After gathering the numbers and receiving approval from his sales manager, the deal was arranged quickly and within an hour from the time I arrived it was handshakes all around. I want to tell you the best part though!! Brian was able to arrange to take the car to Mobility Works in N. Attleboro for the hand control installation, and when the installation was complete he arranged drivers to pick it up and return it to Falmouth Toyota where I picked it up. As far as I am concerned, that is going WAY above and beyond what other dealers would have done. I really appreciate the service they gave me and would recommend that anyone who is looking for a car check Falmouth Toyota. More

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Very helpful, personable staff. Maria was knowledgeable and made us feel comfortable. John explained everything clearly and answered every question that we had without talking down to us. Overall great exp and made us feel comfortable. John explained everything clearly and answered every question that we had without talking down to us. Overall great experience and left with a car that day. More

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Falmouth Toyota , Ron Sjahfiedin, did exactly what we asked them to do. We got the precise; color interior / exterior, equipment (Highlander XLE) low mileage, Toyota certified we requested. asked them to do. We got the precise; color interior / exterior, equipment (Highlander XLE) low mileage, Toyota certified we requested. More

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Great overall experience We have never been through the process of buying a car from a dealership before, but Cody Signs made it so easy and relaxing to spend your money that We have never been through the process of buying a car from a dealership before, but Cody Signs made it so easy and relaxing to spend your money that you almost forget to think of the financial part of it. Him and the entire staff were able to answer all the questions we had(A LOT) and within 7 hours of us walking into the dealership we were able to drive off with our new car. I am looking forward to working with FALMOUTH TOYOTA again and hope that my future experiences are as pleasant as the first one! More

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A very satisfying car buying experience at Falmouth Toyota! From the moment you walk in the door, every member of the Falmouth Toyota staff was friendly and helped me with my vehicle purchase decision. Brian N From the moment you walk in the door, every member of the Falmouth Toyota staff was friendly and helped me with my vehicle purchase decision. Brian Nascarella took the time to listen to my needs and found an outstanding vehicle which could provide it. No fast pace sale, no hurry up, just honest advice that allowed me to decide quickly. The importance of a no-pressure sale is critical to a senior citizen who has so many options to evaluate before a purchase like this. Brian made sure I had several options to select and he answered a LOT of questions. Once we decided on the right Toyota vehicle, Brian introduced me to John O'Keeffe for planning my financial program. Again, Falmouth Toyota has some outstanding personnel who work with you to achieve the best payment plan and protection for your new car. John O'Keeffe helped me to navigate the numerous options with ease and again offerred this information that allowed me to select what was best for my situation. No pressure, no hand wringing, just honest up front information that made this car purchase the easiest I have ever made. I have made a LOT of automobile purchases in my life. Falmouth Toyota helps the consumer to find the best product and the best way to finance and care for the vehicle. All done with a very friendly atmosphere as though you, the consumer were part of this great family. Brian Nascarella and John O'Keeffe proved to me that the what this dealership advertises on local radio announcements is 100 percent reality. I would recommend purchasing a vehicle from Falmouth Toyota to anyone who dislikes high pressure tactics or a reluctance to give you the answers you need. Falmouth Toyota has some original, sincere and helpful ambassadors who know how to help you buy a car. One last word on what a great dealership can do for the consumer. I owned an older Toyota Highlander which Falmouth Toyota maintained for years for our family. It is never easy to say goodbye to a trusted friend. That day always comes when the old friend has done its best in protecting you. Taylor Voner, our Service Manager, has been our go to guy in keeping our car running perfectly. Taylor is that kind of guy who can advise you when it might be time to consider a new vehicle. He worked out a plan to repair our car that would continue to make it safe at a manageable cost for us. The decision continued to come back to the emotional attachment we have with our cars and the reality of aging. Taylor Voner helped us to make that transition. Another great Toyota Ambassador for the consumer who needs help. More

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Easy and fast with good service I went in with a goal of selecting a car and driving away with as little hassle as possible. It was super easy. I found one, asked to test drive it, a I went in with a goal of selecting a car and driving away with as little hassle as possible. It was super easy. I found one, asked to test drive it, asked for paperwork, and away we went. Great customer service and no hard sales, just straight forward business. Thank you! More

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Satisfied customer Every one was pleasant and I felt they would do all that was needed to fix the problem. Everyone seemed to like their job. I bought a new Camry with v Every one was pleasant and I felt they would do all that was needed to fix the problem. Everyone seemed to like their job. I bought a new Camry with vibration problem. It was thought tires were the problem. They kept the car for further evaluation and gave me a loaner the same model as my own. More

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every went great buying car I bought a new rav 4 buying exp. went great no problems but not to happy or not used to all changes in the new cars have owned Toyotas for past 20 ye I bought a new rav 4 buying exp. went great no problems but not to happy or not used to all changes in the new cars have owned Toyotas for past 20 years , More

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Great, Honest Service Ken Collings is an excellent sales rep- honest, and very informative- he took the time to educate us on the purchase. We were buying a car for my dau Ken Collings is an excellent sales rep- honest, and very informative- he took the time to educate us on the purchase. We were buying a car for my daughter. Ken took the time and patience to allow her to understand the process, how payments, finance, credit and loans work so she was able to make an educated decision. Drake Fontaine, a former student of mine, took the time to come out and say hi and to let us know he was there to take care of us in the service department- outstanding! John O'Keefe was able to reduce our finance rate- yes, he actually reduced it through looking into what was best for my daughter. A total team and one that I can honestly say was looking out for the customer's best interest. We will be back to Falmouth Toyota. More

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Good saleswoman Maria was great! I happened to get there at the right time to buy a used Matrix! Love it! Don’t hesitate. Very helpful. Sincerely, Anita M. Keega Maria was great! I happened to get there at the right time to buy a used Matrix! Love it! Don’t hesitate. Very helpful. Sincerely, Anita M. Keegan More

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