John Layman
John Layman at Spitzer Acura

John Layman

Assistant Service Manager

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

5.0
195 Reviews
5.0

195 Reviews

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195 Reviews of John Layman

May 11, 2024

Dealership Rating
Employee Rating

My car was serviced and completed when I requested. John was friendly and knowledgeable about the service. More

by mf012275
Service Price Transparency
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Recommend Dealer
Yes

May 11, 2024

Dealership Rating
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All personnel helpful. Do u need more words to b complimentary? Apparently 4 words short. Made it! More

by nesmacy73
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel

May 10, 2024

Dealership Rating
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My Tech, John is an outstanding service person. I can call him anytime there is an issue and he gets on it right away.I love the service and the professionalism John portraits. Keep up the fantasti More

by EricGill609
Service Price Transparency
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Recommend Dealer
Yes
May 10, 2024

Spitzer Acura responded

Thanks, Eric, for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

May 04, 2024

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Service department was fantastic! Got me in the same day and addressed the issue immediately! More

by TG.WEIR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam in Sales

May 06, 2024

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

May 04, 2024

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Employee Rating

Overall experience was exceptional. Caught up with Chris in Sales who sold me my TLX and whom actually remembered me! Wonderful team at Spitzer and would highly recommend the dealership More

by rmordonez
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris (Sales)

May 06, 2024

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. Chris and our team appreciate your business and hope to see you again soon! Congratulations on your new TLX!

April 30, 2024

Dealership Rating
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I knew I had a sensor issue but it was really helpful to go over some other maintenance items that needed addressed. Everyone was great and when all was said and done I now have the peace of mind knowing th More

by BFASENMYER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson

May 01, 2024

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

April 23, 2024

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Excellence on every turn starting with Sales to Service! on my 2nd Acura and plan to have them a long time! More

by MARTYSPANNER17
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson

Apr 24, 2024

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 20, 2024

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Employee Rating

We feel that the staff at your service department is wonderful. We are very disappointed in the new $16.00 sticker fee for an inspection. If you are told that a service is free...then it should be free. More

by PATTI4J
Recommend Dealer
No
Apr 22, 2024

Spitzer Acura responded

I am sorry that you are disappointed that you had to pay for the state inspection sticker. Our policy in PA has always been that the "inspection" has been free of charge with the customer only paying for the cost of the sticker. That is for the state inspection only, not emissions. No grandfathering is necessary as this has always been the policy. The sad part is the state of PA has raised the price from $2 a sticker to $11 now. That is out of our control. Glad you liked the service otherwise and even at $11 it is still a great bargain with a savings $49.95.

April 18, 2024

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Employee Rating

Work completed in timely manner, car was much cleaner than when I dropped it off! 😃 More

by Hilo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

April 13, 2024

Dealership Rating
Employee Rating

Service needs someone who can answer phones on their behalf. Service attendants are too busy More

by dwk1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Spitzer Acura responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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