John Guido, Jr. | Page 34

Very Satisfied Customer! I am very pleased with my new Ford Edge and the customer service my wife and I received from Sean Lane. He went the extra mile to explain the features I am very pleased with my new Ford Edge and the customer service my wife and I received from Sean Lane. He went the extra mile to explain the features of the SUV and how to operate them before I drove the vehicle home. The vehicle drives great and I know the maintenance service from the dealership will be first rate. Completing the financing paperwork went smoothly and I look forward to my next deal with Arlington Heights Ford. More

Helpful 0

Report | Print

very positive experience My salesman Sean Lane went the extra mile to help find a car that is exactly what I was looking for and worked with me thru a sales process including My salesman Sean Lane went the extra mile to help find a car that is exactly what I was looking for and worked with me thru a sales process including shipping that was complicated by the fact I was in El Paso Texas. Finance (John Rodriquez) and Management (John Guido) were also responsive and helpful. I would recommend both Sean and the Dealership without reservation More

Helpful 0

Report | Print

An Easy Decision Choosing Arlington Heights Ford was the easiest decision in my new car buying process. It came highly recommended by numerous people, so this was my f Choosing Arlington Heights Ford was the easiest decision in my new car buying process. It came highly recommended by numerous people, so this was my first choice in a dealership, even though I live closer to a different Ford dealer. Upon my arrival, I was greeted by numerous people. As a customer, this immediately put me in a good mood and made me feel comfortable. My sales associate was Jesus Sanchez. He introduced himself and asked questions to get to know me as not only a customer, but also a friend. With this being my first experience buying a brand new car, and being all on my own, I was immediately at ease and comfortable with Jesus. I came over-prepared with a lot of questions; Jesus answered every one to his best ability. When he didn't have an answer, he directed me to the person who did. Not once was he pushy or persistent; I was allowed to lead the deal and proceed at my own rate. To be honest, I didn't have intentions to buy that same day. However, the comfort and knowledge of not only Jesus but the whole AH Ford team made me eager to purchase that same day. Upon leaving the dealership, Jesus told me to contact him with any questions, and he even gave me his cell phone number. I had to return to the dealer in a week for a package I purchased, so I made a point to keep a list of all the questions I was accumulating during my first week with my new car. After a week, I had a list of about a dozen questions. When Jesus saw the list, he was excited! He was happy that I had questions for him to answer. To others, my list may have seemed redundant or too much, but not to Jesus. In my opinion, this is one of his best features. He truly wanted to make sure that all (and I mean all) my questions were answered. I highly recommend anyone looking to purchase a new (or used) car to visit Arlington Heights Ford. With their excellent customer service, great attention to detail, and comfortable relationships, I promise you will not be disappointed. I think it's safe to say I will return when it's time to purchase another car. But for now, I will enjoy my top-of-the-line 2014 Ford Escape! More

Helpful 1

Report | Print

I was looking for a 4WD vehicle. I found a car on the internet that I was interested in seeing. I called ahead and they had the car warmed up and pulled into the service station for me to look at it as internet that I was interested in seeing. I called ahead and they had the car warmed up and pulled into the service station for me to look at it as it was very cold out that night. I received very good service that night. I would go as far as to say that this was the best car buying experience I have ever had. I would highly recommend anyone to this dealership. More

Helpful 1

Report | Print

John Jr. and Tony have put together an amazing, intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is lik intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is like, please do yourself a favor and go see the folks at AH Ford. And then be prepared to be blown away. I enjoyed my experience so much that I am actually looking forward to going back for my service! And since Sam gave my kids a cookie on our last visit, they are excited to come with me! Bottom line is you can buy a car anywhere. But how many places allow you to have the experience where you can look every person you work with at the dealership in the eye and say, "I trust you guys". I know of one. Keep up the great work guys. I'm leaning on my buddy to get rid of his car and get one from you! More

Helpful 1

Report | Print

I came into AH Ford on a whim. My office is near there. I just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford tea just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford team pulled out all of the stops to help me. My wife and I ran these poor folks through the ringer. We wanted a car that was basically unobtainable. We wanted it for cheap money. We had two trades. We wanted the cheap financing. We changed colors on them. You name it! My wife and I did whatever we could to make their lives miserable. It didn't work. Within a few days ALL of our over reaching, ridiculous demands were met by these guys. They actually sent someone to Michigan to get our car! Nothing about our deal was easy! But.... .....Arlington Heights Ford made it all happen. THANK YOU! More

Helpful 1

Report | Print

This review is probably going to sound like it was written by an AH Ford employee, but let me assure you it was not. While my current vehicle was across the street being serviced, I decided to wal written by an AH Ford employee, but let me assure you it was not. While my current vehicle was across the street being serviced, I decided to walk over to AH Ford to check out their selection of F-150's since I was contemplating replacing my current vehicle. I was only on the lot a few minutes when I greeted by Ford Sales Pro Manuel Guerrero who was very friendly and I did not get the "pushy salesperson" vibe from him. Manny was immediately helpful and within 20 minutes of describing what I was looking for, we were test driving a vehicle that fit my needs. After spending a couple hours looking at vehicles with Manny, I told him I wanted to take some time to think about the truck before deciding to purchase it or not. Manny respected that I wanted to think about it and did not try any hard sales tactics to keep me in the store. He made sure I had his contact information and I left. Within a few hours I did ultimately decide to buy the truck I had been looking at and returned to AH Ford where we worked out a fair trade for my current vehicle and a fair price for the vehicle I purchased. I had an overall excellent experience dealing with Manny, Martin Bloomberg and John Guido, Jr. Finalizing my purchase with Dave McElroy was also a good experience, as he did not push a bunch of post sales warranties on me and only sold me extras I was actually looking for. Everyone remained friendly and patient working with on the purchase. I took the time to write this review because I wanted to let others in the market for a new vehicle know that if they go to AH Ford to get a vehicle, at least based on my experience, they will be treated fairly and have a great car buying experience. I will recommend AH Ford to my family and friends. More

Helpful 1

Report | Print

I called the dealership to replace an existing SUV, they helped me clarify the vehicle I wanted and the options I wanted, then I stopped in the dealership to confirm I wanted this type of vehicle. Next the helped me clarify the vehicle I wanted and the options I wanted, then I stopped in the dealership to confirm I wanted this type of vehicle. Next they pursued finding me the exact color and options. This took a few weeks but they located the vehicle and called me to confirm I was still interested and when the vehicle would arrive at the dealership. I was impressed with their follow up and persistence to help me. The team work at Arlington Heights Ford is amazing! From car selection, financing, delivery to service. This organization has a "Do it Right" attitude from top to bottom. They treat you like a friend, a smile and is there anything else we can do. They really make things easy and quick too! Keep up the great work and Thank You - John Guido, Jr., Steve Ursin, Victor Martinez, John Rodriguez, Michael Rodriguez and Sam! I can't forget the team in service Jerry Hood and his team, always there to help keep your vehicle running as it should!!!! More

Helpful 0

Report | Print

we needed a new car, Michael Ayoub did an outstanding job of recommending the new car we needed & met our budget. We highly recommend Arlington Heights Ford as number one place to shop for great service. of recommending the new car we needed & met our budget. We highly recommend Arlington Heights Ford as number one place to shop for great service. More

Helpful 0

Report | Print

Good price for a hard to find Raptor truck that was available on the lot. John Guido Jr. Is super friendly and made the transaction for this hard to find truck very easy and at a fair price. Steve Ambr available on the lot. John Guido Jr. Is super friendly and made the transaction for this hard to find truck very easy and at a fair price. Steve Ambrose was very friendly, knowledgable and took car of any detail or question I had. Steve also followed up with me to make sure I had access to him if I had any concerns or questions about the Raptor. Big Dave was easy to work with and knowledgable with the transaction paperwork. I gave a 3 Star rating for the 'work done' for the preparation of the truck prior to picking it up. First time I looked at it, it was pretty clean except for the following areas: the bed rail had a long white scuff that needed a Porter approximately 10 minutes to remove. The wheel wells were splattered with dirty water that had not been either washed or properly dried when cleaned. This could be seen just by standing next to the truck and without bending down. The interior still had some plastic wrap stuck in the area of the driver's power adjustments that I had to remove myself. I also needed to remove some clear protective film and a dealer build sticker from the inside once I got the truck home. For a truck of this caliber and at that price range, I felt it should have been spotless and without any delivery packaging still attached prior to letting me take it home. More attention to detail from the porters is definitely warranted when prepping it. Overall, it was a pleasant buying experience with the folks at Arlington Heights Ford and would recommend them to anyone who is in the market for a new vehicle. More

Helpful 1

Report | Print