John Chapman
John Chapman at Ken Ganley Ford Norton
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John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
265 Reviews
4.8

265 Reviews

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265 Reviews of John Chapman

May 16, 2024

Dealership Rating
Employee Rating

Tony Zuppe and John Chapman are absolutely the best. I have been working exclusively with them for over 20 years and wouldn’t even think about talking to anyone else or going anywhere else. I trust that More

by jstethem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

May 17, 2024

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony and John met your expectations. Thank you again for choosing Ken Ganley Ford Norton; we look forward to having you as one of our valued customers for many more years to come!

May 05, 2024

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Employee Rating

This was a great experience buying a new vehicle. Everyone was super patient with me as I did not have everything prepared for the trade. Once I had everything I needed, the process at the dealership More

by Joe S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2024

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, Joe, we look forward to having you as one of our valued customers for many more years to come!

May 04, 2024

Dealership Rating
Employee Rating

The staff was very friendly and attentive. They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly More

by jarek.carpenter
Recommend Dealer
Yes
May 06, 2024

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2024

Dealership Rating
Employee Rating

Typical bait and switch greedy dealership. Told them our budget for a used car was $15,000 max. Salesman said he had several options within that price range. Showed me 4 cars that were suppose More

by Ryfire77
Recommend Dealer
No
May 06, 2024

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 03, 2024

Dealership Rating
Employee Rating

Scott was very helpful and knowledgeable about the truck and help me make a good deal More

by Jdwsmail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 04, 2024

Ken Ganley Ford Norton responded

We are so glad that Scott had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 19, 2024

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Employee Rating

It was a long day but bought a new truck lol the truck sales manager was helpful More

by Tlschaffer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil, Jack Leonhard

Apr 20, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

April 07, 2024

Dealership Rating
Employee Rating

Most helpful sales team I have dealt with, they were able to get me in car I wanted with no hassle. I was in and out More

by webteetsii1975web
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Gavin Barnes

Apr 08, 2024

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that we were able to assist you and that you had such a positive experience.

March 28, 2024

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Employee Rating

Sean was responsive, professional and helped me to get a fair and competitive deal. Ken Ganley made the process easy for me. More

by BA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch, Sean Pangburn , Matt

Mar 29, 2024

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that Sean had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!

March 23, 2024

Dealership Rating
Employee Rating

Jack made it so easy to do business with him. we bought the car after one test drive! We highly recommend him, and of course, Ganley. More

by mbresler3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Jack Leonhard

Mar 25, 2024

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Jack was able to help, and we hope to see you again!

March 20, 2024

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Employee Rating

Always a very easy and smooth process here. Management and staff is top notch and great selection at a great price!!! More

by EDJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 21, 2024

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Mar 22, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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