Joel Kitchen
Joel Kitchen at Orem Toyota

Joel Kitchen

Service Advisor

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.7
681 Reviews
4.7

681 Reviews

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681 Reviews of Joel Kitchen

September 18, 2025

Dealership Rating
Employee Rating

Please write about fifteen words about this dealer ship please write words about this deal More

by 10098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milani Hedquist

September 18, 2025

Dealership Rating
Employee Rating

Joel was awesome; pleasant, helpful, and a great communicator. I've been going to this Toyota for a few years and I don't know if they made recent changes or something, but service has VASTLY improv More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

Orem Toyota responded

We're glad to hear you had a positive experience at Orem Toyota. Thank you for your feedback and continued support.

September 13, 2025

Dealership Rating
Employee Rating

They wanted to charge me for a filter that is free under the Toyota care program. The toyota dealer at bountiful does it free of charge. More

by lic.maryr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 06, 2025

Dealership Rating
Employee Rating

I am only doing this review because it’s been emailed to me about 5 times More

by mcbowen12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Orem Toyota responded

Hello, Here at Orem Toyota, it is always our goal to provide five-star customer service, and we'd like to speak with you to address any feedback you have. Please reach out to us when you have a moment. Thank you, Customer Relations Manager 801-223-4406

August 29, 2025

Dealership Rating
Employee Rating

I don’t want to write anything. I want to skip this part please and thank you More

by 10098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milani Hedquist

Aug 29, 2025

Orem Toyota responded

Thank you for the high rating. We wish you well.

August 28, 2025

Dealership Rating
Employee Rating

The Orem Toyota team I deal with for my two cars are professional, courteous and knowledgeable. I have absolute confidence in the service done on my cars. More

by peter68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Orem Toyota responded

We're glad our team's professionalism has earned your confidence. Thank you for trusting Orem Toyota with your cars.

August 08, 2025

Dealership Rating
Employee Rating

Joel was very kind and thorough in his explanation to me about my service. I appreciate his patience. More

by jordan624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2025

Orem Toyota responded

Thank you for sharing your experience. We're pleased to hear our team provided helpful service during your visit at Orem Toyota.

August 07, 2025

Dealership Rating
Employee Rating

I learned that my next service will cost me $800. I paid thousands of dollars for maintenance package. This should cover basics like brake fluid, transmission fluid changes. Very disappointed. Ma More

by lindaeubanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Orem Toyota responded

Hello Linda, Thank you for sharing your review with us. We appreciate your patronage and feedback here at Orem Toyota. If you would like to further discuss your feedback about our pricing, please feel free to reach out to us directly. Thank you, Customer Relations Manager 801-223-4406

August 07, 2025

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Employee Rating

Friendly and efficient service at this Toyota. I really appreciated how professional everyone I came into contact with was, both the gentleman that directed and welcomed me (sadly I do not remembe More

by liz.hassinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 05, 2025

Dealership Rating
Employee Rating

Joel Kitchen is a great service adviser, he is why I keep coming back. 5,000 miles ago we had our coolant serviced. Went on a trip. Then had a cracked block. Any connection to the service? I wonder. Paid y More

by greganderson84627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 06, 2025

Orem Toyota responded

Hello, Your feedback is important to us here. We would appreciate the opportunity to speak with you about your recent experience with our Service Department regarding the repairs and the matter of the oil in your vehicle. Please give us a call at a time that is best for you. Thank you, Customer Relations Manager 801-223-4406

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