Kaua Pouha

Disorganized service dept staff wasted my time by not ordering the parts I needed then downplaying that I would need to leave my Tacoma the weekend (job was supposed to be started and finished on a Frida ordering the parts I needed then downplaying that I would need to leave my Tacoma the weekend (job was supposed to be started and finished on a Friday). More

by rickmx Verified Customer Verified Customer

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I came in for regular maintenance - an oil change and tire rotation. Ended up needing rock chip repair and some air filter replacements. Took a fair amount longer than usual, but I had a book to read w tire rotation. Ended up needing rock chip repair and some air filter replacements. Took a fair amount longer than usual, but I had a book to read while waiting, so it worked out alright. More

by BARONMETZ Verified Customer Verified Customer

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Very Friendly! Communication was clear and service was done promptly. I'll be coming back. Communication was clear and service was done promptly. I'll be coming back. More

by CAMIMAE3 Verified Customer Verified Customer

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The employees at Brent Brown have always treated me well. The Service department is top notch, attentive to you and your needs. The Service department is top notch, attentive to you and your needs. More

by JAY94 Verified Customer Verified Customer

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Slow getting service done. Almost 2 hrs for oil, filter and cabin filter. However, friendly employees Almost 2 hrs for oil, filter and cabin filter. However, friendly employees More

by GARBE Verified Customer Verified Customer

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Took over 2 hours for oil change that I had an appointment for. Couldn’t believe it took so long. no discount or anything offered. My time is extremely valuable but I had a road trip and had to ha appointment for. Couldn’t believe it took so long. no discount or anything offered. My time is extremely valuable but I had a road trip and had to have it done. My service person Kuau was super nice and apologetic. Still was crazy. Also, I wish they would have noticed my registration expiring the next day and offered to renew on the spot. More

by daleo Verified Customer Verified Customer

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Not impressed. Once they started it was quick, but wait time was almost an hour, even with an appointment. They opened the passenger compartment, which I know becau Once they started it was quick, but wait time was almost an hour, even with an appointment. They opened the passenger compartment, which I know because I found contents on the floor and jumbled in the compartment. Priced me for a service that they didn't have the parts for. I asked for updates twice. More

by TAVEREN33549 Verified Customer Verified Customer

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They did their best but I have gone to better dealerships so I could not rank them the best. so I could not rank them the best. More

by funkoregonutah Verified Customer Verified Customer

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You didn’t fix the idle speed after you put in new thermostats for $600. thermostats for $600. More

by DKSAND Verified Customer Verified Customer

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Great service, excellent attention from Joel, fast communication, well-specified and very professional report and clarity communication, well-specified and very professional report and clarity More

by REVOLLEDOCHAVEZ Verified Customer Verified Customer

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