Joe Lord

Usually service is good and they accommodate me knowing I use my car for work. This was now the third time my vehicle has been in the shop for fuel related issues. They were “short staffed” and couldn’t even use my car for work. This was now the third time my vehicle has been in the shop for fuel related issues. They were “short staffed” and couldn’t even look at my car for several days and then once they finally did, it was 5 more days to get the part delivered and my car fixed. I requested a loaner or rental car and was told my contract only allowed a rental for the day the car was serviced and no loaners were available leaving me again without a car for 9 days. This is not acceptable!! It’s not my fault that the service department was short staffed and I was told that they didn’t know I was going to have my car towed in. Well, likewise, I didn’t know my car was going to quit on the side of the road while I was working! That seemed like a pretty ignorant thing to say- you didn’t know I was having my car towed in. Next time, I’ll try to give you a couple days notice when it’s going to stop working. Not Onstar or my Chevy app gave me any notice there was an issue when I hit the message Low Power Mode as I coasted to the side of the road and it shut off on me. For the most part, service is good, and they try to squeeze me in for oil changes because of my busy schedule and needing my car to work, but this is now the third issue with the fuel system and each time has left me stranded for over a week with no vehicle which is not okay. More

by jackie.l.ferreiro Verified Customer Verified Customer

Report | Print

Very helpful and friendly. Explained all the options on the car and made sure i had all the coverage i wanted. Explained all the options on the car and made sure i had all the coverage i wanted. More

by pams4414 Verified Customer Verified Customer

Report | Print

Very helpful with finding the right car with the options i wanted. Took the time to show me how to use the options. i wanted. Took the time to show me how to use the options. More

by pams4414 Verified Customer Verified Customer

Report | Print

They went way out of there way to make sure I got my truck for right price truck for right price More

by tyarmesky Verified Customer Verified Customer

Report | Print

I recently purchased a car from Ferman Chevy, and I couldn't be happier with the experience! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help me find the perfect ve couldn't be happier with the experience! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help me find the perfect vehicle. Tony, was especially helpful. He listened to my needs and concerns and went above and beyond to ensure I found a car that fit my budget and lifestyle. The entire process was smooth and stress-free, and I never felt pressured or rushed. I highly recommend them to anyone in the market for a new or used car. Their commitment to customer satisfaction is exceptional! More

by wryleeingram8 Verified Customer Verified Customer

Report | Print

We purchased the 2024 Genesis G80 with Joseph Lord. Joe was very professional, honest and courteous dealing with us. We would recommend Ferman Chevrolet to anyone looking for a call, Joe was very professional, honest and courteous dealing with us. We would recommend Ferman Chevrolet to anyone looking for a call, More

by mkgoyet Verified Customer Verified Customer

Report | Print

The salesman and finance Manager were outstanding. We will refer as many as we can. We will refer as many as we can. More

by fredsutton60 Verified Customer Verified Customer

Report | Print

Great service and very helpful through the finance process. Helpful when it comes to finding a vehicle that best suited me. process. Helpful when it comes to finding a vehicle that best suited me. More

by devinschreech12 Verified Customer Verified Customer

Report | Print

Amazing salespeople who were extremely knowledgeable and explained entire process as we moved through the purchase of my 2025 Silverado 2500HD. Management Staff and Finanace was also well done and made the explained entire process as we moved through the purchase of my 2025 Silverado 2500HD. Management Staff and Finanace was also well done and made the process easy and less stressful! More

by milpol115 Verified Customer Verified Customer

Report | Print

Jenna and her colleague Joe were phenomenal. I visited four other Chevy dealerships trying to figure out if I even wanted to buy the Chevy Tahoe and who I would want to buy one from. Joe had an I visited four other Chevy dealerships trying to figure out if I even wanted to buy the Chevy Tahoe and who I would want to buy one from. Joe had an immense wealth of knowledge and was instrumental in helping me figure out the right car for me and my family. They were not pushy, extremely informative, and always happy to help Jenna and Joe took things I stepped further when they worked with me to allow me to take my car out on a extended test drive. I wanted to see how the Tahoe really stacked up with a car full of family and luggage for a local road trip. after taking the family out on a true vacation in the car the way we’re actually going to use it we knew for sure. This is the car for us. thank you, Jenna and Joe! More

by Hunter Prater Verified Customer Verified Customer

Report | Print