"Dissapointed in Lethbridge Subaru "
- New Ascent owner
I was dealing with Travis via Email and phone for a while on before I came in. I was told my offer was real close on a new Ascent. I drove from 2 hours away and when it came down to business my offer was not close to what they were willing to sell for. It was too bad since the price I was quoted from a Calgary dealer was more than $1000 less than Lethbridge. I was told by Dave that he had heard that before and then the vehicle was not there. Joe would not try to meet or even come close to Calgarys price so off I went to Calgary. In the end it worked out better than I imagined and I came home with a new Ascent from Centaur Subaru instead. Would have liked to deal with these guys but ended up way better going north to Calgary.
We were treated well and with honesty and will consider going back in the spring when timing might be better. Joe was great for giving us insight into our possible buying options for upgrading to a newer vehicle. I would highly recommend Joe!
"170 km from Medicine Hat to Lethbridge...worth the drive!"
- Gas City couple
We just purchased our second Subaru Forester from Subaru of Lethbridge. Our experience with sales and service have been very positive as evidenced by the fact that we have travelled to Lethbridge since 2012 to have our first Forester serviced. Joe K sold us our first Subaru. Our relationship with him was and continues to be convivial and is anchored in mutual respect and trust.. When the time came to purchase our new Forester, Subaru of Lethbridge was our only choice.
The purchase process was straightforward and without pressure.
Johnny V provided the orientation to "Roo 2". His knowledge and his ability to transfer that knowledge are exemplary. The new Forester is very sophisticated compared to the 2012. This could have been intimidating, but Johnny is enthusiastic and thorough. Thanks to him, we are actually very excited about the innovations in our new vehicle.
In summary, we recommend these individuals and the dealearship without either heistation or qualification.
"Excellent service! "
Johnny was very helpful in helping us choose our first car! Soft spoken, patient, knowledgeable and above all, honest and considerate. Very helpful! I’ll defin recommend to others
"New car purchase - exceptional customer service."
I and my wife bought a new 2019 Subaru Crosstrek in August 2018. We felt comfortable throughout the purchase process. Johnny was so good to deal with, and he provided exceptional customer service throughout the purchase process. Tamura and Joe were also professional when dealing with us. Thank you.
"Purchase of new outback"
- Cat lady
Everything went well with this purchase, very pleased with the service. Everyone I talked to was friendly and helpful. Being a previous outback owner, I have dealt with Lethbridge Subaru and never had any complaints. Just getting used to all the features of the new car, so far it is awesome.
"Used outback purchase"
I found the car on Auto Trader, a 2013 Outback , and called the contact in Lethbridge. Joe fielded the call, was very helpful and forthcoming. After a couple of conversations, we drove down to look at the car. It was in excellent condition, and the photos shown and all information presented did not attempt to hide anything whatsoever in terms of small surface wear and tear. The car was well detailed and in excellent condition. The inspections etc. were all up to date. Extended warranty as good as it gets for a dealer-sold used vehicle with 100-k km on it.There were a couple of small items that needed attention, which were done on the spot with no questions asked. I was impressed by the obvious commitment to service from the entire crew down there, and I agree with another online comment that I happened upon that Calgary dealers could learn a thing or 2 from Lethbridge. All told, a simple, quick and painless purchase. Thanks to everyone down there. My wife may well get a vehicle there as well. Well worth the pleasant drive.
- David Thomas
I brought my five-year-old Outback in for 100,000-km servicing, with explicit authorization to replace the brakes and battery if needed.
The dealer reported that the rear brakes did indeed require replacement but the front brakes needed only disassembly and cleaning at half the cost of new ones.
Similarly, the dealer reported that the battery tested good and did not need replacement.
I consider this to be fair and honest treatment. At no time did I suspeact dealer profit was put ahead of my best interests.
- Robert Lavictoire
We have been visiting the Subaru Lethbridge dealership for the last three years and every time we found it to be a great experience. The entire Subaru team was very friendly, patience with my questions and very accommodating. As a result, my wife and I decided to purchase a 2018 Subaru Outback Premier. Yes we would highly recommend this dealership.
Would highly recommend this location for the purchase of either new or used vehicle. It is worth the trip from Calgary. Everybody was really helpful and knowledgeable. They made an effort to accommodate my needs and meet with me on Saturday to complete the transaction. Thank you!