Joe Hilliard | Page 81

Everyone was very helpful, and friendly. The customer service, and service they provided was great. I would recommend this service center to anyone that wants a comfortable experience. service, and service they provided was great. I would recommend this service center to anyone that wants a comfortable experience. More

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Always a good experience. The entire staff at Klaben Chrysler Dodge Jeep Ram has been very responsive and thorough in diagnosing and repair of my vehicle. Chrysler Dodge Jeep Ram has been very responsive and thorough in diagnosing and repair of my vehicle. More

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Just got my 2013 Jeep Grand Cherokee serviced at the experience was great. I pulled right in and Joe immediately went to work pulling up my info and gathering the info off my car. While waiting in the experience was great. I pulled right in and Joe immediately went to work pulling up my info and gathering the info off my car. While waiting in the waiting room, I used the computer that was set up and browsed the internet. Joe kept me informed with the status of my vehicle the entire time. He came and found me, checked me out in no time and off I went in my car that was waiting right out front. Would recommend Joe and will use him in the future. More

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I have known Joe Hilliard for more then 15 years. He is always courteous and professional. I would recommend him to anyone and I have always recommended Klaben for sales and service! always courteous and professional. I would recommend him to anyone and I have always recommended Klaben for sales and service! More

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To whom it concerns, I recently have purchased my 6th To whom it concerns, I recently have purchased my 6th new Jeep (Jeep Wrangler Sport Unlimited, Big smile). Car shopping has always been an odyssey To whom it concerns, I recently have purchased my 6th new Jeep (Jeep Wrangler Sport Unlimited, Big smile). Car shopping has always been an odyssey to put it bluntly. My prior experiences have always made me weary and questioning my decision to buy. On this car buying experience I once again went out to try and find the best deal around. Of course I ran into the same old problems, i.e., pretentious sales people with false promises, trying to take as much money from my pockets as they possibly could. Haus Auto mall was one of the worst bottom feeders around (sorry Mr. Wizard) Worse than Martin Automotive which I thought was impossible. Klaben was my last stop!!!!!! I was greeted by a Professional sales man (Justin Bolin) whom I quickly explained my experience at the dealership I had just walked out on. Justin listen and with what I believe to be genuine concern was truly disgusted with my prior experience. At that time the team at Klaben started to show me something I had not noticed before at a dealership and that was genuine concern for the customer. From the time I walked through the door till the time I drove off the lot with my new Wrangler Unlimited, I was treated with respect, given the best price out of all the dealerships I shopped. The financial manager Brian Franklin Found me a better loan than My Credit Union could provide and answered all questions and explained the complete process without making me feel inadequate. He even present numerous financial options that I could chose from. Justine took the time to introduce me to Joe Hilliard (service advisor) Who then helped me get some accessories added to my vehicle before I left the lot that day saving me the time of having to come back for the add ons!!!! Before I left Justin made sure I had a good understanding of my new vehicle. I would recommend Klaben to anybody who’s looking for a no Hassel car buying experience not to mention the best prices around .Thanks Justin and all the people at Klaben for showing me that your Auto dealership still cares about the customer and not their bottom line. I just wish I would have come to klaben for my other Jeep purchases. You can bet I will not go anywhere else in the future. Sincerely, Tom Retired Firefighter More

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I have been working with Joe for over 10 years. I have owned two Jeep Grand Cherokees and one Jeep Wrangler and Joe has serviced them all. Klaben Chrysler Jeep has a great service team, but Joe is the be owned two Jeep Grand Cherokees and one Jeep Wrangler and Joe has serviced them all. Klaben Chrysler Jeep has a great service team, but Joe is the best. I contact him directly to schedule all service appointments. When I arrive, he greets me by name and although I know he is juggling many vehicles through the repair and service process, he makes me feel like I am the only one there and that my vehicle is the only one being serviced that day. Joe lets me know when more expensive services are needed based upon mileage or when the mechanics see something that needs attention. Between Joe's excellent service and the knowledgeable mechanic team, I am confident that my vehicle is always in top running condition. All of my service appointments start and end with Joe and I wouldn't have it any other way! More

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Working with Joe Hilliard and John in service garge has become the dynamic duo. Joe and John are really good. I trust Joe to set up my needs for service and I trust John to service my needs, even ones I di become the dynamic duo. Joe and John are really good. I trust Joe to set up my needs for service and I trust John to service my needs, even ones I didn't know about. Rich Klaben has set up a great group of prople. I trust them and wouldn't go any place else. I have been buying from the Klaben group since the '90s. Every vehicle has been great. Thank you, Jerry Frank. More

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We have been going to Klaben for service on our Chrysler Town and Country van for a long time. Our van has a ramp in it for our disabled son, and it's difficult to be without it. Whenever possible, I ask fo Town and Country van for a long time. Our van has a ramp in it for our disabled son, and it's difficult to be without it. Whenever possible, I ask for Joe to service our van. He understands our extenuating circumstances, and works with me to schedule service so our son isn't without transportation. He listens carefully to our description of any problems, and we appreciate his attention to our concerns. Joe understands how important our time is. He is very prompt in returning our calls and we rarely have to go back for service on the same issue. Everyone at Klaben is always friendly and helpful, but we're just comfortable with Joe and the service he provides. More

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I lease a car and have for about 12 yrs, I have been fortunate to deal with Justin and Joe every since, and these 2 guys are the best of the best, they take excellant care of me, since I am a widow and fortunate to deal with Justin and Joe every since, and these 2 guys are the best of the best, they take excellant care of me, since I am a widow and they always help me to get the best deal and to handle my service calls to work around my schedule, They are truly a great example of Klaben I am so lucky to have them to help me every year. Thanks to them both More

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Myself and my Father have come to Klaban since we moved to Ohio four years ago and we have been lucky to find a guy like Joe there. Joe is honest, caring, friendly, and patient. I know a decent amount abou to Ohio four years ago and we have been lucky to find a guy like Joe there. Joe is honest, caring, friendly, and patient. I know a decent amount about cars, but I know I can ask him a seemingly stupid question and attain a friendly answer from him. I ask for Joe every time I call Klaban and every time I go into the shop. Generally speaking, mechanics and car shops don't have the best reputation, but I feel like I am being told the truth by Joe every time I go to Klaban. He definitely cares about his customers and differentiates between what is absolutely needed, what should be done soon, and merely his opinion on a matter, which is helpful when the difference is a large sum of money. As long as I am in Kent, I will always go to Joe! More

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