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Joe French
1,057 Reviews
I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218
Read moreDealership Experience
30 yrs, 3 mos
Industry Experience
30 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,057 Reviews
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1057 Reviews of Joe French
December 18, 2018
Recall sensor door Brought my car in for a recall. Also had issues with the driver side sensor, and door issues. Recall issue completed. Well return for others. Brought my car in for a recall. Also had issues with the driver side sensor, and door issues. Recall issue completed. Well return for others. More
by traceydennis
Verified CustomerOther Employees Tagged: Chris Moldas, Artie Gissinger, Tom Alcorn , Don Batten
December 13, 2018
Excellent Customer Care JC Crawford has sold me three new cars over the past 15 years. Joe French has been my service advisor for most of that time. As always, when my 2019 F JC Crawford has sold me three new cars over the past 15 years. Joe French has been my service advisor for most of that time. As always, when my 2019 Fusion Energi Titanium arrived, it was in perfect condition. JC explained all of the advanced features and then took me on an extensive test drive to assure that I understood how everything worked. Klaben has always provided excellent customer care in both sales and service. Andy Bellian was also very helpful. More
by John
Other Employees Tagged: Andy Bellian, JC Crawford
December 11, 2018
Service for oil change and a couple fixes for the car I have only been to the dealer once and that was quite some time ago. It was near the end of day when I dropped off my car and received a loaner. I di I have only been to the dealer once and that was quite some time ago. It was near the end of day when I dropped off my car and received a loaner. I did not have my insurance card and it looked like I was causing some irritation. Joe said you can try to call your agent if they are still there but he was busy working on some other things. I called and was able to get verification but needed to talk to the loaner car person. She was nice but getting over to her once again I felt I was a problem. I was getting an oil change but did not mention 2 things I was having problems with until I got there. That was not on the plan and was only in for an oil change. I must have created another soar spot and there was no doubt . Bringing the loaner back I worked with Mike who was helpful and said he could help me as I need to bring the car back for the parts to be put on. I will work with Mike Brandvold going forward. I realize a lot goes on but it does for a lot of folks not just the Service Team. More
by dlang8255
Other Employees Tagged: Mike Brandvold
December 06, 2018
Excellent Service We are long time customers of the Klaben Ford Service Department. We keep coming back because of the excellent service Joe French provides to us! We are long time customers of the Klaben Ford Service Department. We keep coming back because of the excellent service Joe French provides to us! More
by ddougher
December 05, 2018
Service was professional, employees were friendly. Joe French was in charge of my car repairs. He kept me informed and explained throughly the repairs that were needed. Because parts had to be ordere Joe French was in charge of my car repairs. He kept me informed and explained throughly the repairs that were needed. Because parts had to be ordered, I was given a rental. Joe told me to expect the car to be done on Friday, but the car was fixed and ready on Wednesday evening. Everyone I encountered was helpful. More
by cottrellc
December 03, 2018
Thorough Took my vehicle in for a vibration they were very thorough found it and fixed it thankful for them repairing my car. Thank you very much Took my vehicle in for a vibration they were very thorough found it and fixed it thankful for them repairing my car. Thank you very much More
by bmitch34
Other Employees Tagged: Michael Van Hoose , Matthu Oligney, Mario Palomba, James Perkins, Brandon Pritchett, Patrick Sandy, Kyle Sott, Duane Taylor, Brian Thompson
November 15, 2018
New Car Experience. We took our 2009 Focus in for service. Shifting issues and an oil service. Joe contacted us and said just go see Terry and purchase another vehicle. T We took our 2009 Focus in for service. Shifting issues and an oil service. Joe contacted us and said just go see Terry and purchase another vehicle. The tranny finally gave up at 100,000 miles, too expensive to repair. We have purchased many vehicles at Klaben, great service both in sales and service. We love our new Ecosport. Terry Baughman has taken care of our vehicle needs for nearly 20 years. More
by Paul 3
Other Employees Tagged: Richard Klaben, Jennifer Bowen , Terry Baughman
November 15, 2018
Excellent service. Klaben staff make getting service simple and easy, and I don't need to take it back a second time to get the work done right. Klaben staff make getting service simple and easy, and I don't need to take it back a second time to get the work done right. More
by GJulian
Other Employees Tagged: Tim Sterling, Christine Klaben
November 09, 2018
Recall Repair Work As usual Klaben was very helpful in setting up a convenient time to have my service work done. They also made sure that I had a ride home while the w As usual Klaben was very helpful in setting up a convenient time to have my service work done. They also made sure that I had a ride home while the work was being done. More
by Bookbug1125
November 06, 2018
My salesman was Fantastic. The people at Klaben Ford are great to work with and they made this purchase possible by being at the price that fit my budget. The people at Klaben Ford are great to work with and they made this purchase possible by being at the price that fit my budget. More
by Dipole
Other Employees Tagged: Tim Sterling , Denise Miller
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