Joe French | Page 4

I used to receive great service at Klaben. The previous service advisor that I had moved on to a different department and then I received Joe. Ever since then I have received poor service. The The previous service advisor that I had moved on to a different department and then I received Joe. Ever since then I have received poor service. The first time I chalked it up to a fluke, but after the third time this warrants an honest review. On this previous visit, I dropped my powerboost F150 off for a check engine light with the hybrid system inoperable, a 60k mile service, wiper blade replacement, and recalls to be completed. They performed the 60k mile service, replaced an aux battery isolator and “tested”, and one of the recalls for software updates. They did not complete the rear axle recall due to not having parts, which have been “on order” for my truck since early December. On this visit, Joes communication was horrendous. I dropped the vehicle on Sunday night for a Tuesday appointment. I received a call on Monday from a different advisor to go over the requested services and she informed me that Joe would call me on the next business day. Tuesday and Wednesday came and went with zero communication, then on Thursday I finally received a call where I was told that the vehicle needed an auxiliary battery isolator and that it would be completed on Friday. Friday came with no communication until I called them in the early afternoon. Joe was “busy” so I spoke with another service advisor who informed me that there were delays in the needed part delivery and that Joe would call me back before the end of business. I never received that call. On Saturday, I received a text in the morning that my vehicle was as completed and that I could pick up. Given the short notice, I paid for services and asked for the keys to locked in the vehicle. I then had to call back hours later for a confirmation that this was actually done. I picked the vehicle up this morning and immediately noticed that the wiper blades had not been changed, and the hybrid system was still inoperable. After the 18 mile trip home, the check engine light returned. Clearly this was not “tested”. Service is only as good as the advisor, and it has been poor ever since I’ve seen Joe. It’s bad enough that I will be taking my vehicle elsewhere for service in the future and Klaben will not earn my business on future vehicle sales. Lastly, when purchasing the vehicle from Klaben I also purchased a for ESP with lighting package. I have mentioned that my passenger taillight has standing water inside of it on two service visits. I am met with “condensation is normal” when this is not condensation, this is water running down the inside of the taillight. Even the manual states that this is not normal. They have refused to try to get this covered under the warranty that I paid good money for. Also, this warranty does not show on my Fordpass or on Fords VIN lookup. My guess is that Klaben dropped the ball here too. I will be escalating this with ford customer service. More

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Joe has very good communication skills keeping informed on what was going on with my truck. I think that is very important to me, on what was going on with my truck. I think that is very important to me, More

by SMURPHY11 Verified Customer Verified Customer

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Excellent service, quick response. Joe French is my contact and is always accessible and very through when he explains what needs to be done. Other service reps are also very courteo Joe French is my contact and is always accessible and very through when he explains what needs to be done. Other service reps are also very courteous and helpful. More

by SCOLEMAN1230 Verified Customer Verified Customer

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Joe is always right on top of things. He quickly checks you in, goes over everything and provides quality service. He quickly checks you in, goes over everything and provides quality service. More

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Great customer service. They explained what they did. They are very professional, friendly and efficient. They explained what they did. They are very professional, friendly and efficient. More

by Escape Driver Verified Customer Verified Customer

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I had concern of a fluid leak based on drips in a spot where I had parked. Klaban Ford service got me scheduled on the same day that I called in. No leaks! I’m very appreciative of the quick turnaround where I had parked. Klaban Ford service got me scheduled on the same day that I called in. No leaks! I’m very appreciative of the quick turnaround. More

by Tim Verified Customer Verified Customer

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Joe French is a trustworthy service advisor and a truly good human being. He is always kind, polite, and professional. He provides all the information to take care of my car. good human being. He is always kind, polite, and professional. He provides all the information to take care of my car. More

by LISA.M.SIMMONS Verified Customer Verified Customer

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The service appointment for my Ford Escape was very good. I would not go to any other Ford dealer for a new car or for service. I would not go to any other Ford dealer for a new car or for service. More

by BEVGARE Verified Customer Verified Customer

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Always a great experience at Klaben. We have been going there for years and encourage family and friends to do the same. We have been going there for years and encourage family and friends to do the same. More

by LBEST240 Verified Customer Verified Customer

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Very seamless transaction and extremely thorough with all the information provided. Tyler did a great job of listening to what I was looking for and found exactly that. Would highly recommend this dealership the information provided. Tyler did a great job of listening to what I was looking for and found exactly that. Would highly recommend this dealership and the entire staff at Klaben More

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