Joe Cleaver | Page 49

IT WAS A PLEASURE MEETING GARY MACK AND THE TEAM, THEY WERE VERY PLEASANT AND KNOWLEDGEABLE. THEY WENT OUT OF THEIR WAY TO ACCOMMODATE US. WERE VERY PLEASANT AND KNOWLEDGEABLE. THEY WENT OUT OF THEIR WAY TO ACCOMMODATE US. More

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Excellent customer service, always fast, knowledgeable, great selection of cars. Bought many cars there and always choose over other dealership. Great management and sales staff great selection of cars. Bought many cars there and always choose over other dealership. Great management and sales staff More

by lana.rash Verified Customer Verified Customer

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Gary was very helpful and accommodating. Answered all our questions and made the buying experience very positive! His follow-up was also appreciated. I highly recommend. questions and made the buying experience very positive! His follow-up was also appreciated. I highly recommend. More

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Our sales and finance team, Gary Mack, Joe Cleaver, and Alan Mazur were professional, knowledgeable, and efficient; each one of them was also personable and friendly. That didn’t happen at this dealership Alan Mazur were professional, knowledgeable, and efficient; each one of them was also personable and friendly. That didn’t happen at this dealership by accident. It must be the Ferman family, their dealership’s leaders, and the environment that they created that finds and retains quality people such as Gary, Joe, and Alan. This is our second Ferman BMW, and we can say that those quality characteristics extend to the service department. That was not our experience at the other Tampa dealership where we bought our first BMW—miserable people. We are so happy to have found Ferman and our salesman Gary Mack. More

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I have been a customer since 2015. Ferman BMW is top notch in customer service and excellence. My Sales Advisor, Robert Chodorowski sold me my 2nd BMW, and just recently my 3rd. His level of expertise notch in customer service and excellence. My Sales Advisor, Robert Chodorowski sold me my 2nd BMW, and just recently my 3rd. His level of expertise, patience and willingness to help is impeccable. I have leased many cars over the years with other brands, but no one can compare to Robert’s passion and dedication to do whatever he can to help you get a vehicle. He listens, provides valuable feedback, and is not pushy at all during your sales experience and negotiation. Robert genuinely cares for his clients and always kept my best interest in mind. His BMW knowledge is top-notch and it is apparent that he believes in the product he sells. He is always reachable via phone and text and is always timely in getting back with you. Robert’s confidence throughout the sales process makes you feel so comfortable during the process. I look to have Robert as my guy for future vehicles with BMW. More

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Good people. Low pressure. Answered all my questions and went out of their way to find me a car. My original choice was not available so they found me a car that had not been built and transferred in. Than went out of their way to find me a car. My original choice was not available so they found me a car that had not been built and transferred in. Thanks More

by john.m0 Verified Customer Verified Customer

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This dealership is not near my home town but they had the right vehicle. They made the experience very pleasant and easy. We had a minor issue but the management team made sure to correct it and the vehicle right vehicle. They made the experience very pleasant and easy. We had a minor issue but the management team made sure to correct it and the vehicle was even swapped to confirm I was satisfied. More

by roniley.marquez Verified Customer Verified Customer

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Was extremely satisfied with Rosina! However, I was very disappointed that the sales manager did not come over and introduce himself to my husband and I. I have over 21 years of management and I’ve always t disappointed that the sales manager did not come over and introduce himself to my husband and I. I have over 21 years of management and I’ve always taken time to introduce myself to clients. More

by kschrief Verified Customer Verified Customer

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I don't know why I didn't ever buy a car from Furman's Ferman Luxury Pre-Owned Showcase before. Furman didn't try to play games about applying my trade in or anything else on the "front end," "back end Ferman Luxury Pre-Owned Showcase before. Furman didn't try to play games about applying my trade in or anything else on the "front end," "back end." I got a fair price for the vehicle I came to see, got a completely fair price for my trade in and THEY DIDN'T TRY TO PRESSURE ME INTO BUYING OR SIGNING ANYTHING. Also, their facility was an amazingly clean and much more upscale place compared to any other dealer in the Tampa Bay area, including Reeve's Import Motorcars, Mercedes Benz of Tampa and Mercedes Benz of Wesley Chapel. If you HATE the look in car salesmen's eyes that they seem to always have when you walk in, as if you're another sucker that just walked in, or you're sickened by the ball and shell game with your money that other places play (refer to list above), you'll find nothing like that at Furman BMW. I know that I'm a very short tempered and quick to react type of person. But, I also direct considerable energy to watching my finances like a hawk and doing a mind numbing amount of research into every tiny purchase I make. I bought a beautiful pre-owned MB GLC 300 with all the options that looks and runs like it is brand new with about 26k on it for only $26,500 when all the other dealers wanted more for their cars with more mileage and far fewer options. Do what I did, check their website, find what you want at the price you're looking for and get down there and enjoy the best auto buying experience you'll ever have. You won't regret it. More

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Vehicle was as described, which was beyond expectations. As a client, I made sure I was prepared so I was able to shave some time off the entire buying experience. I was well-informed, updated, and came out As a client, I made sure I was prepared so I was able to shave some time off the entire buying experience. I was well-informed, updated, and came out with the best outcome… the best Vehicle I ever owned! More

by markrlaflamme Verified Customer Verified Customer

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