Joe Cleaver | Page 38

The entire process went very smooth and they answered all of our questions ahead of the sale. We came to them with our own financing and let them know we were still doing comparisons between our top choice of our questions ahead of the sale. We came to them with our own financing and let them know we were still doing comparisons between our top choices and they did not rush or pressure us. During our shopping we visited over 10 dealerships and they stood every step of the way. They did not pressure us with extra add ons during the closing process and simply stated the benefits of the different plans and let us choose. More

by bradnliz Verified Customer Verified Customer

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The entire staff sales service And parts department all very pleasant and helpful. Made me feel like I. Was a family member Large beautiful service waiting area. Taking my BMW here is a pleasure very pleasant and helpful. Made me feel like I. Was a family member Large beautiful service waiting area. Taking my BMW here is a pleasure More

by ggadow Verified Customer Verified Customer

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Very professional. Great customer service. Amazingly treated during my stay.will recommended 100 %.. THANK YOU ALL treated during my stay.will recommended 100 %.. THANK YOU ALL More

by rcabrera1961 Verified Customer Verified Customer

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Very good people a Pleasure to talk to and work with did everything they said son time everything they said son time More

by johnporrello4 Verified Customer Verified Customer

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Dan Macdonald did a great job with my car sale. Dan was knowledgeable and warm and friendly. I would recommend Dan if you are looking for a car. BMW should be proud to have him on their team! knowledgeable and warm and friendly. I would recommend Dan if you are looking for a car. BMW should be proud to have him on their team! More

by pronco Verified Customer Verified Customer

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Gary Mack is amazing as well as the whole Ferman BMW team, love this place!!!! team, love this place!!!! More

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Worked with Gary to acquire 2 cars for my family. Gary was highly responsive, reasonable, and made himself available at odd hours. He did a great job, as did the staff at Ferman. Highly recommended. was highly responsive, reasonable, and made himself available at odd hours. He did a great job, as did the staff at Ferman. Highly recommended. More

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Great experience! Tom and Joe were professionals that made the process very smooth. I would highly recommend them to everyone! Also I got a great deal on a beautiful car! made the process very smooth. I would highly recommend them to everyone! Also I got a great deal on a beautiful car! More

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We had a very good experience purchasing a new vehicle. Our sales rep (Mario) was excellent. However, as we were waiting for paperwork I was a little surprised to notice that many potential customers were Our sales rep (Mario) was excellent. However, as we were waiting for paperwork I was a little surprised to notice that many potential customers were not promptly greeted when they walked in. We also had a little SNAFU with our trade-in (my fault), and that situation was handled satisfactorily by Mario and the management. Overall - GOOD experience. Will definitely recommend Ferman and Mario. More

by rrgoodwin Verified Customer Verified Customer

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Great customer service from the moment of contact. The reason I came from Lakeland was due to the first impression made by Gary. reason I came from Lakeland was due to the first impression made by Gary. More

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