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Joanna Oates
Joanna Oates at Rallye Lexus

Joanna Oates

Service Consultant

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

Contact Me
4.9
780 Reviews

Dealership Experience

22 yrs, 5 mos

Industry Experience

34 yrs, 5 mos

Specialties & Trainings

Master Certified with Lexus

ASE Certified

4.9

780 Reviews

Write a Review

780 Reviews of Joanna Oates

March 27, 2026

Dealership Rating
Employee Rating

Service was great. I was kept informed on what was happening. Joanna did an excellent job More

by p25001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2026

Rallye Lexus responded

We’re glad to hear you felt well informed throughout the service and that Joanna did an excellent job. Thank you for trusting us with your Lexus ES 300h, and we look forward to your next visit. James Quinlan 516-676-8686

March 21, 2026

Dealership Rating
Employee Rating

Very expensive! Lounge is clean and well equipped with snacks and television as well as clean restrooms More

by ROSEMARYAREILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 26, 2026

Rallye Lexus responded

Rosemary, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. John Tetta General Manager 516-676-4000

Mar 26, 2026

Rallye Lexus responded

Rosemary, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. John Tetta General Manager 516-676-4000

March 20, 2026

Dealership Rating
Employee Rating

Joanna is amazing. Thank you Joanna . Great experience at the dealership as well. Place was super clean, organized, and smelt good too. More

by Aeugene79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Montijo, Dawn Sullivan

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Mar 20, 2026

Rallye Lexus responded

Thank you for sharing this feedback. Joanna is pleased that your Lexus IS 350 service visit went smoothly and that our facility’s cleanliness and organization stood out. We look forward to welcoming you back. James Quinlan 516-676-8686

March 20, 2026

Dealership Rating
Employee Rating

Service was great fast easy the un understood my request i would definitely recommend l More

by JUDELOUIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy, Michael Montijo, Maria Santoro, James Quinlan, Dawn Sullivan

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Mar 20, 2026

Rallye Lexus responded

It’s great to hear our team handled your Lexus RX 350 service quickly and clearly, meeting your needs. Thank you for recommending us, and we look forward to assisting you again. James Quinlan 516-676-8686

March 12, 2026

Dealership Rating
Employee Rating

Joanna is an excellent Service Advisor. .She makes sure that every issue is addressed quickly and accurately. More

by SBS412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2026

Rallye Lexus responded

We’re thrilled Joanna provided prompt, precise assistance for your Lexus RX 350h. Thank you for entrusting your vehicle to our service team. We look forward to supporting your next maintenance visit. James Quinlan 516-676-8686

March 10, 2026

Dealership Rating
Employee Rating

Joanna Oates IS the primary reason I bring my NX350h to Rallye for service. She has always provided exceptional service every time I have service performed. I purchased my current Lexus at another dealer More

by MADONE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2026

Rallye Lexus responded

Thank you for the five-star rating and for sharing your experience. We’re delighted Joanna and our service department continue to earn your trust with your Lexus NX350h. Please let us know when you need service again. James Quinlan 516-676-8686

March 06, 2026

Dealership Rating
Employee Rating

Have been used no this dealer for 20 years. Never an issue . Professional, pleasant, easy. More

by cookieestrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2026

Rallye Lexus responded

It’s fantastic that you’ve relied on us for twenty years and found the service on your Lexus NX 350h professional, pleasant, and easy. We’ll share your kind words with Joanna. We look forward to continuing to assist you. James Quinlan 516-676-8686

March 05, 2026

Dealership Rating
Employee Rating

For over 30 years, I have trusted Rallye Lexus for purchasing and servicing multiple vehicles, and they have never let me down. What makes the experience truly special is that they know their customer More

by TEAM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 05, 2026

Rallye Lexus responded

We truly appreciate your loyalty over the past 30 years and are delighted to continue providing personalized attention. It’s wonderful to hear that Joanna made your Lexus LS 600h L service feel thoughtful and seamless. We look forward to caring for your vehicle for many years to come. James Quinlan 516-676-8686

March 03, 2026

Dealership Rating
Employee Rating

Thanks for the nice service. I wish the car wash had been open when I was there. More

by risagoldmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy, Michael Montijo, Maria Santoro, James Quinlan, Dawn Sullivan

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Mar 04, 2026

Rallye Lexus responded

Thanks, Risa, for sharing your thoughts about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! James Quinlan 516-676-8686

February 28, 2026

Dealership Rating
Employee Rating

They are always professional. They explain clearly what needs to be done, and costs involved. More

by bwall1
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 28, 2026

Rallye Lexus responded

We appreciate you pointing out the professionalism and clarity you experienced. We aim to keep every aspect of the work and costs transparent. We look forward to servicing your Lexus again soon. James Quinlan 516-676-8686

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