Jimmy Vasquez | Page 9

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Robert, your satisfaction is our top priority and we do apologize for the long wait time. We are, however, happy to hear that Jimmy did a great job. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Will, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Karen, thank you for your praise and kind comments about our team. It is experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Marc, we are so pleased you enjoyed your visit to Nissan of Torrance! We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Crissy, we are so pleased you enjoyed your visit to Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Marisela, we are truly disappointed to be reading this review, as there were 2 things you brought to our attention the refill of your windshield wiper fluid and the key fob recall. The windshield wiper fluid isn't something we charge our customers for nor is a recall, yet you were refunded over 1K although the rest of the work was completed and approved by you, and we only did this to appease you. We tried reaching out to you multiple times so that we can have our technician inspect the vehicle with you; however, you refused since you stated you couldn't trust us. Just like in any industry, we can make mistakes, but it is how you go about trying to make it right, and we did more than enough by refunding you your full paid amount for work that was approved and signed by you. We wish you the best of luck. Regards, Nissan of Torrance