"Passport to adventure"
Thanks again to everyone at Whitby Oshawa Honda. Ever since I saw it at the auto show I wanted one. Peter set up my deal and they had to get the colour I wanted that wasn’t in stock but they found it really quick since they have staff that make sure your not waiting long for your new car. The service department got it ready really quick and I was happy to pick up my new SUV. This is my second lease from Whitby Oshawa Honda and I’m sure I’ll be back for more!
"Poor Service "
He seems don't care about the customer, I had to go there four time for nothing my issue not fixed. long waiting for your cat to get ready.
"Subwoofer Rattler - Brand New Civic"
I bought a brand new 2018 Honda Civic Touring and within a month, the subwoofer installed on the rear deck started rattling. I went to the dealership for service and they fixed it by installing a brand new deck. The rattle issue was isolated. After a month of this fix, the rattle was back so I decided to bring the car back to the dealership. The service department removed the deck and reinstalled the same one and gave the car back to me saying its fixed. As soon as I start the car and play a track, I notice that the rattle was still there. I went back instantly to address this situation with the service advisor, who then escalated the issue to Service Manager, Tomy Karakolis. Tomy decided to check out the rattle in my car and made me play a track and he confirmed that the rattle was there. Instead of addressing this issue, he pulls out another Honda Civic from their inventory and made me play the same track on that car. Clearly that car had the same issue. Tomy told me on my face that there is nothing they can do about it as most cars are affected. If most cars are affected, can’t you do something, such as contact the HQ? He did not even offer to contact Honda Canada himself to see if there is indeed any fix available. When I told him that I would be contacting Honda Canada myself, all he said was, “You can do that.”
Should I mention, there was no apology during the whole conversation?
On other note, the salesperson and finance team I dealt with during my purchase was super professional and was easy to work with.
While the service department clearly does not care much.
Even when I reached out to the salesperson, Peter, he offered me a simple solution of adding some foam between the deck and the 3rd brake light. As I was worried this may void my warranties, I did not proceed with that option. It’s fascinating that a salesperson is going above and beyond to find a solution for this, while the service department whose responsibility is to address any faults “can’t do anything”.
Every coin has two sides, this location has two as well:
1. Sales department that works for the customers and provides quality service.
2. Service department that doesn’t care about quality delivered to the customers.
At the end, you’ve just lost a loyal customer. :)
Couldn’t be more happy with the purchase of my first car from Whitby-Oshawa Honda. Our sales rep Peter provided us with an amazing no pressure experience and we ended up with everything we were looking for. Definitely recommend to anyone looking to purchase a new or used Honda to check out Whitby-Oshawa Honda and more specifically ask for Peter van Dorsser
"FAST AND FRIENDLY SERVICE"
Just had my first service appointment for my new 2018 Honda CR-V Touring. I appreciated the fast and friendly service from Jimmy and Jordan. I feel very confident with the service I re wife at this dealership.
"Noboby Beats a lease from Pete"
Peter showed me the right way to buy a car in today’s market that will protect my money and get me more car with the option to buy it when I want to, not now. These vehicles are hard to find right now and Peter got me what I wanted when nobody else could.
"Once you buy your car, they don't care anymore"
Good luck getting anyone to answer the phone or call you back after you've left a message. This dealership is either incredibly understaffed, or they just don't care. I once called the service department 17 times straight (yes, during business hours), only to get answering machine after answering machine. I left two messages, one on the machine at the service desk and one with the main receptionist to please get someone to call me asap (it was a time sensitive matter) and it took almost two hours (and me calling incessantly) to get someone to answer my one simple question.
Will not be taking my car there for servicing anymore. Just the most deplorable customer service.
"Very professional and timely "
This is the 4th Accord we have purchased from this dealership and in each instance the staff have provided excellent service and support. When I talk to my neighbors who have bought from other auto dealers, they all seem to have complaints about the condition they received their new vehicle I.e. they had to take it back to get something corrected . Each vehicle I have received from this dealership required no follow up. In addition all features were fully explained before we took delivery followed up a few days later to make sure we were satisfied with the auto and giving us an opportunity to ask any questions about the service and vehicle functions.
"Friendly service with clear communication"
The advisors help me to understand the issue and the pros and cons of the options available. They communicate cost and scheduling clearly which I appreciate.
"Good, friendly people"
Good customer service! My salesman was Adam Rumball and I'll tell you he is one of the best. He helped me pick out a great used car and he always let me know what was going on. When my Honda was ready I was treated like royalty. Fantastic customer service. If you need a new or used car see Adam.