Just bought my fourth car from John Baird had an excellent experience. If your looking for a new vehicle check out Whitby Oshawa Honda. They will work in making you happy.
"Took Honda for warranty work, and was not impressed...."
Took Honda for warranty work, and was not impressed. Jimmy service advisor tried to get me out the door fast to comeback again as there systems were down. I waited a week as my ac wasn't working on a brand new car. After talking to service manager, they decided to keep the car and order a compressor. Again a new car needing a compressor. Unbelievable! When I went to pick up car found my new key chain broken from key and thrown beside driver door outside. Blatant disregard to customers cars and belongings. I took a picture to send to honda canada. Jimmy the advisor didn't even explain what was done to car, was very short, rude to me on phone. I guess because I refused to book another appointment when their systems were down. He is ignorant and should not be in a customer service role. I called service manager Tomy, to express my displeasure, but received a courtesy call at the end of their day, and never got a call back after. If you love your honda, don't service at whitby honda, and definitely not with jimmy. Their sales department is good but that's everywhere when they want your money. Will be going to Clarington Honda for service.
"My Honda was leaking oil and had it towed into the..."
My Honda was leaking oil and had it towed into the dealership. Kyle was unable to look for my keys in the night drop box and advised I would have to attend to look for my vehicle on their lot. Key was in drop box. Jimmy advised my brake fluid was low and tried to up sell me on a brake inspection for $70. Vehicle report card stated brake fluid “GOOD”. Spoke to service manager Tomy who said he would call be back in a day regarding my concern. 11 days and still no call back from Tomy the service manager. Contacting Honda Canada and Honda head office in Japan.
"Strange experience at Whitby Oshawa Honda Repair Centre"
What a strange experience at Whitby Oshawa Honda... I required a tow from my 2018 Civic from the highway to this shop utilizing the Honda Roadside 24/7 Assistance service due to a dragging skid plate. After arriving at Whitby Oshawa Honda, it was clear that transition and communication practices between roadside assistance to the auto repair shop were non-existent. Car owner has full responsibility to check in and re-describe the problem, as well as attempt to move the car to the service bay express lane. It is understandable that their preference of the owner moving their own car may have arisen from COVID-19 precautions. After the discouraging check-in process, Lucas Corsaut (Service Advisor) was very helpful and made the time to make the repair and explain the problem at hand, all while being on (what appeared to be) his lunch break. Big thank you to Lucas. The service was provided at no charge, which I was very thankful for. Despite the quality workmanship, the management practices at this repair shop are why I will most likely continue to visit a non-Honda mechanic for my car's needs.
"Purchase of my new CR-V Touring vehicle."
I have dealt with John Baird for the purchase of my last three Honda’s. John has always been very professional and knowledgeable and helpful after the completion of the sale. As well, the Service staff have always been professional and thorough. I will come back and recommend this dealership.
"excellent experience at Whitby Oshawa Honda"
we asked for assistance re: snow tires.We made an appointment for this morning at 10 am.
All staff members were very friendly and helpful.I waited a very short time for a shuttle ride home and later for a pick up when my car was ready.Both shuttle drivers were also very friendly.we are very pleased and happy to be customers at this dealership.I'm not sure of all the names of the employees, so I hope I haven't left anyone out!
"no standard of maintaining appointment times"
I booked a Saturday morning booking for a safety recall issue. Five hours later nothing had been done to the car, no service advisor would answer the line when I called a dozen times. When I showed up mid afternoon to get the car and cancel there was no excuse for the delay or apology. What a joke this department is.
"As a Service Advisor and now the Appointment Manager,..."
As a Service Advisor and now the Appointment Manager, Kyle Cunningham has been my go to person since I purchased my new vehicle a couple years ago. He is professional, kind and knowledgeable. I have dealt with many car dealerships in the past and can honestly say Whitby Oshawa Honda are fortunate to have Kyle on their team!
"Poor workmanship "
- Kypros Economides
My 2012 Civic required new front brakes as I was told they were worn beyond the minimum level. I couldn't tell because they worked perfectly and made no noise at all. Nevertheless it was clear they needed changing.
I had them change the brakes and rotors. Within 1 day of driving I heard a loud, hollow noise following by squeaking. I'm not mechanic, but it seemed that something moved out of place or bent when I stopped. I then heard the brakes squeaking each time I used them thereafter with slight pulsation when pressing the brakes. No more loud hollow noises but sqeaking every time the car was driven for around 10 to 15 minutes. Was told by customer service that I needed to come in to see the same service advisor that I dealt with to fix the issue. I asked when the service advisor was going to be in, so I went several times and he wasn't working when they said he would be. Once they told me they were too busy as well. I found this to be extremely disrespectful. After showing up on 3 separate occasions they attempted to turn me away yet again on the 4th try but then finally came to their senses and at least booked me in for service within 3 days. 2 days later I receive a call to cancel the appointment because of being short-staffed. We re-scheduled and they offered a rental car while they looked at my car, which was fair. They then "fixed" the problem and said it was that one of the front brakes needed to be serviced. In other words, poor, sloppy workmanship because that's what I paid them to do in the first place. Seemed ok when I left the lot and I would have left satisfied if the work had solved the problem. Within 50 kilometres of driving, however, the same occurrence of squeaking yet again. I expressed my disappointment to the service advisor via text who was actually off that day. He asked me to come back again only this time conveniently I could see any service advisor. I expressed my disappointment to the service advisor and advised that I won't be back and I won't be calling Whitby Honda either as I had enough. If the on-duty service advisor wanted to call me they could. The service advisor apologized and said they would pass the information along to the on-duty service advisor and that they would be giving me a call. That was at 9:00am. The on-duty advisor worked until 6:00pm and never called me.
I would like to thank Whitby Oshawa Honda for accepting my money and delivering poor quality workmanship. The final result is someone that wasn't bothered to call me back. A single brake job has not been performed yet I wasted my money on it. After 16 years of owning a Honda, I am thorough disappointed that it has come to this type of treatment.
Again, thanks for nothing. I feel as if I have been robbed by a company that i trusted for 16 years and bought 2 brand new cars from.
"Passport to adventure"
Thanks again to everyone at Whitby Oshawa Honda. Ever since I saw it at the auto show I wanted one. Peter set up my deal and they had to get the colour I wanted that wasn’t in stock but they found it really quick since they have staff that make sure your not waiting long for your new car. The service department got it ready really quick and I was happy to pick up my new SUV. This is my second lease from Whitby Oshawa Honda and I’m sure I’ll be back for more!