Ken Shaw Toyota

If only I had seen the many other negative reviews before — several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. On January 11, 2025, I test-drove, — several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. On January 11, 2025, I test-drove, and on January 15, I purchased a “Certified” Mazda3 GS from Ken Shaw Toyota (2336 St Clair Ave W, Toronto, ON M6N 1K8). The vehicle was delivered with a Safety Standards Certificate (SSC). The salesperson, Manpreet Kaur, reassured me personally that the vehicle was fully certified and safe. I trusted that expertise — as a newcomer female unfamiliar with the mechanics — only to discover later that the car was, in fact, sold 'as-is' and unfit with undisclosed mechanical defects. Within weeks, multiple dangerous issues surfaced. An independent inspection (requested by the MTO) confirmed the vehicle was not roadworthy and could not receive a valid SSC. Despite this, the vehicle had been advertised and sold as certified. I attempted to resolve this through all possible agencies OMVIC, MTO, Consumer Protection Ontario, my MPP’s office, the Ontario Ombudsman, and legal aid. Despite acting in good faith and even requesting cancellation within 30 days, the dealership used delay tactics, threats, and blame-shifting — never once offering a safe or legal return option. At one point, they falsely claimed I refused to return the car — yet never provided a safe or lawful solution. Driving a dangerous, uncertified car was not an option, especially given the findings of the independent garage and the MTO’s own request for inspection. Even after all of this, the dealership pressured my bank to reverse a refund request based on proof of misrepresentation. Their lawyer has since sent repeated emails that deflect responsibility and attempt to intimidate me, despite my clear efforts to resolve this through proper channels. I was clear from the start that I was a female newcomer, a first-time buyer, and not a mechanic. I relied entirely on their certification and integrity. Today, I am left unemployed, covering the storage cost of a dangerous car, while they operate without consequences and continue their business as if nothing happened. I am now preparing legal action to seek a full refund and compensation for the damage caused. This experience has been emotionally and financially devastating with no humanity or fairness. I trusted this dealership and was met with unfair treatment and discriminatory disregard for my safety and rights. OMVIC, Consumer Protection Ontario, and other agencies must take action against dealerships that abuse power and mislead vulnerable buyers — especially newcomers and women. Please do your research before trusting this dealership with your safety, your money, or your trust. You are only an added transaction. More

Bob Mehra provided great customer service, answered every question and made the process of purchasing a vehicle at Ken Shaw Toyota very smooth. Would Recommend! question and made the process of purchasing a vehicle at Ken Shaw Toyota very smooth. Would Recommend! More

Bob Mehra was professional and explained everything i needed to know, i admired his courtesy and patience throughout the process .he did a great job. needed to know, i admired his courtesy and patience throughout the process .he did a great job. More

Bob Mehra was knowledgeable and professional and made a used vehicle purchase and trade-in go smoothly and easily. Bob was true to his word on everything that we agreed upon with the trade-in and used veh used vehicle purchase and trade-in go smoothly and easily. Bob was true to his word on everything that we agreed upon with the trade-in and used vehicle. Thanks. More

I have made an attempt to contact to the sales manager Mr. Joe Galluzzo regarding the per-negotiated APA cash purchase deal of a 2024/2025 Toyota Rav4 Trail. However, Mr. Joe Galluzzo sent me a read recei Mr. Joe Galluzzo regarding the per-negotiated APA cash purchase deal of a 2024/2025 Toyota Rav4 Trail. However, Mr. Joe Galluzzo sent me a read receipt, but did not respond to my request at all. He also has neglected my followup email, and I did not hear from him since. So, I went to Honda, and have got a very good deal on a 2024 Honda CRV AWD. I would not ever come back to Toyota again, and I would not recommend Ken Shaw Toyota specifically to anyone to deal with. More

I placed a $1000 deposit on a Prius Prime and was told there is a long waiting list. I asked my salesperson if the deposit is refundable. He said legally not in Ontario but because there is such a long wa there is a long waiting list. I asked my salesperson if the deposit is refundable. He said legally not in Ontario but because there is such a long waiting list, they would gladly refund my deposit if I changed my mind as long as I hadn’t ordered extras such as rustproofing or if the licensing hadn’t already happened, etc. He said he could likely easily sell it to the next person on the waiting list since hybrids are in such demand. Seven months later, I ran into some money troubles and called the dealership asking about a refund. My original salesperson had left the job so I was assigned a new person. He told me flat out that they will not be returning my deposit despite the promise made by my original salesperson. I can only get my deposit back if they fail to deliver the car within the time period specified on my sales agreement. In other words, a blatant cash grab. Not illegal but highly unethical in my opinion and very disappointing from Ken Shaw Toyota who my wife’s family has bought from for years which is why they were recommended to me for my first Toyota. (I previously had mostly Hondas.) This is what I expect from the cliche unscrupulous car dealership, but not from Ken Shaw. Maybe it’s under new management because this isn’t the Ken Shaw Toyota that once had a reputation for fairness and integrity. Very disappointing indeed. More

I'm very disappointed with ken shaw Toyota. .. I had an appointment at 1:00 pm to change the oil... and I waited 3 hours to get my car .. I had an appointment at 1:00 pm to change the oil... and I waited 3 hours to get my car More

BOB, MEHRA IS A TRUE PROFESSIONAL, HE WAS VERY KNOWLEDGABLE NEVER FELT PRESSURED AND HIGHLY RECOMMEND BUYING A CAR HERE AT KEN SHAW TOYOTA. KNOWLEDGABLE NEVER FELT PRESSURED AND HIGHLY RECOMMEND BUYING A CAR HERE AT KEN SHAW TOYOTA. More

Great Managers: Joe Galluzzo, Helder Pacheco, Mark McGrath, and the Sales advisor Tony Lawrence. They are really the best there! I would not recommend Morris. McGrath, and the Sales advisor Tony Lawrence. They are really the best there! I would not recommend Morris. More

I got a great used car Auto Trader offer from Ken Shaw Toyota. My vehicle had a couple of issues that might have resulted in a lowball price somewhere else, but I found the negotiating process fair and t Toyota. My vehicle had a couple of issues that might have resulted in a lowball price somewhere else, but I found the negotiating process fair and transparent. In the end, we did a deal that I felt good about. Yusuf S. is a great sales rep -- professional, honest and knowledgeable. More