"Outstandingly Responsive and Exceptional Customer Service"
This all started out with a simple email into the dealership to inquire about a Jeep Grand Cherokee they had on the lot. This was at 10 pm at night and definitely did NOT expect a reply until the next day. Jesse Hughes sent an SMS to me immediately to let me know he received my message and would connect with me the next day. I thought it was a auto-reply, and SMS'd back and said as much. Jesse replied again to let me know it was not an auto-reply and looked forward to helping me. I was impressed.
That initial engagement honestly only got better dealing with him in person and over about 2-3 weeks. He answered all our questions, brought forward information we needed to make an informed decision and was exceptional in the final stage of our purchase. Both my wife and I enjoyed dealing with him throughout all the stages.
And after our sale, when we found out our warranty was not transferred properly, Jesse stepped up to help us get it straightened out and help us manage our needs post the purchase.
Without a doubt, I would highly recommend Jesse to friends and family. And I look forward to coming back to deal with him in the future.
"Welcome to the family new Eco-Diesel"
We were hesitant purchasing a new truck, especially when we had a bad experience at the last dealership. We had a great Ford but decided that it was time for a truck with much better fuel economy. Enter, the Ram Eco-Diesel 1500.
Jesse was ready and willing to listen to all of our concerns and questions. After driving from Peterborough, over 400kms away, we received the best deal and professional service.
Thank you, Jesse, for the knowledge and time you spent with us. Understanding the extra benefits of the truck is going to make our business travel much better.
London City Chrysler, thank you for the awesome fresh ground coffee maker - it was a pleasant wait when we needed to get more energy for the drive back home.
We will definitely make the trip back from Peterborough to London for our next vehicle.
"Great experience - J and J smith"
Jesse did an amazing job getting us into our 2015 Dodge Journey last month, so amazing in fact that I returned to him by trading in my old ram for another one. We are so happy with our vehicles and he made everything from start to finish the best experience. Jesse answered every question and went above and boyond to make sure we were happy and satisfied. We will be sure to service our vehicles here and when the time is right we will return for our next purchase.
- Procare - r and j
From our first visit at this dealership, we were met with top notch service and expertise. We felt like we were getting a very personal approach and our salesman, Jesse is top of the list. He listened to our needs and our budget following the emergency situation we were put in following the theft of our pickup truck.
He provided many types of vehicles for us to test drive, sit in, review from the SUV's to the Crossovers to the Dodge Grand Caravan and all our needs were met with the Dodge Caravan, a little above our budget but we were more than satisfied with our decision and we are certainly enjoying the ride.
We have certainly passed along our complete satisfaction to our friends and we strongly recommend your dealership.
Merry Christmas to all.
"Finally a pleasant way to buy a vehicle"
The only way I could due justice to the experience I had with Jesse, and the incredible team at London City Chrysler would require a university level essay and I would rather be out driving my new car. so let me say this, from the start I found this to be a different and refreshingly simple process. Jesse was able to show us what the options we were looking for looked like and presented us with a solution that we didn't even think of keeping all the things we were looking for in mind.
I am the type of person that cannot make a decision without a ton of information (to a fault sometimes) this was never a problem with this team, if I asked a question I was provided an answer almost immediately and if the answer was not known it was tasked to the correct person and an answer was always provided in a timely manner.
the best suggestion I can give anyone that is looking to buy a new car (or two) is to go in and talk with Jesse and the rest of the team at LCC.
"Went above and beyond to fix my issue"
I bought a used Dodge Grand Caravan back in July from Jesse. I had an issue with my brakes over the following months and both Jesse and the Dealership as a whole went above and beyond to get it resolved. Excellent customer service and follow-up. Will definitely deal with them again in the future.
"Our New Dodge Grand Caravan"
- R and M
We arrived at London City Chrysler just looking, but left after buying a van. The reason for this was mainly the friendly staff and in particular our dealings with Jesse Hughes who explained which vans were available and the features of each. He very patiently answered all our questions and was so pleasant throughout the whole thing. They say that buying a vehicle is stressful but we did not find this to be true at all. We enjoyed the whole experience.
Other Employees Tagged:
Roberta ? Also very helpful.
- Happy Truck Owner
I came from Hamilton to purchase a used truck through an AutoTrader add and right from my first contact with Jesse, I was pleased. He answered all my questions very promptly (even when not at the dealership). Wayne did a great job with assessing my trade-in and making the deal happen. I was extremely pleased with the delivery experience - through the safety checks and detailing, items that I never noticed were fixed or replaced ! Great bunch of folks to deal with.
Other Employees Tagged:
we are so happy that we came to london city chrysler to purchase our new vehicle. Jesse was great to deal with and very knowledgeable. We knew what we wanted and Jesse found it for us. I would recommend this dealership to everyone. Thanks again Jesse.
"Thank you !!!"
Thank you Jesse for finding us the car we wanted. You have been a pleasure to deal with and we will definitely give your name to others willing to come by your showroom. Looking forward to the next car ! :))