Go Kia West

DO NOT BUY FROM THIS DEALERSHIP OR TRUST WHAT THEY HAVE TO SAY ABOUT REPAIRS. We bought a 2018 Forte and was told the a/c and compressor were broken/leaking. We took it to a different mechanic who showed u TO SAY ABOUT REPAIRS. We bought a 2018 Forte and was told the a/c and compressor were broken/leaking. We took it to a different mechanic who showed us there was no leak and all the repairs KIA said were needed, were false. Our 2019 Sorento has also faced major problems... over 30,000 worth of repairs. It's cheaper to look at getting a new car. They don't have good customer service. Managers never return calls in the time frame given. I've called them 8 times over 6 hours and still nobody's returned my call... but I'm told they will in 15 minutes, 20 minutes etc. More

I had a great experience with Go Kia West. They listened to my requirements and gave me a good deal. I definitely recommend them. They listened to my requirements and gave me a good deal. I definitely recommend them. More

Friendly customer service. Easy to book an appointment. Always receive a fast car service. Very reliable and convenient. Easy to book an appointment. Always receive a fast car service. Very reliable and convenient. More

The GO Kia West service department has shown great improvements over the last 2 years. They have friendly staff, and a much more organized environment given how busy they get. The wait times will be s improvements over the last 2 years. They have friendly staff, and a much more organized environment given how busy they get. The wait times will be slightly higher on busy days, but this is ok. They have very skilled and knowledgeable staff that truly care about your vehicle. Many of the low reviews on here an google are done by sensitive people who don't understand how car maintenance works, and are unhappy with their vehicles, not the place servicing them. Keep up the great work GO Kia! Until my next service... - DD More

I bought my 2014 Kia Sorento from Kia West almost 13 years ago now and have stopped taking in my Sorento at this location for servicing for the past 5 years due to my car coming back with random issues years ago now and have stopped taking in my Sorento at this location for servicing for the past 5 years due to my car coming back with random issues after dealing with one. My Sorento has been running fine with no issues since. Today I brought in the Sorento for an ABS recall . Prior to the servicing my engine was quiet and running perfect. BUT as I arrive home from the dealership, my engine made a xxxx of a loud noise. A constant screeching noise coming from my engine I called back Alex to inform him what has happened and requested to fix this issue but he only offered a free diagnostics check. Also the way he responded to my complaint was with such unprofessional behaviour (laughing) More

.The service was excellent. The advisor was very friendly and explained everything clearly and in detail. and explained everything clearly and in detail. More

All this company cares about is making sure that get your initial purchase , after that they are the biggest disaster. They do not care about your time they waste like it is free. I will not deal with this initial purchase , after that they are the biggest disaster. They do not care about your time they waste like it is free. I will not deal with this company ever again. They are giving Kia a bad name. More

I have 36,000 kms on my 2022 Kia shortage and this car is a lemon, I’ve had to replace the tires and brakes and many may other things. I once sat there for five hours just to get an overcharge oil change. Th a lemon, I’ve had to replace the tires and brakes and many may other things. I once sat there for five hours just to get an overcharge oil change. The service staff is not that friendly and one guy said to me when I had him a discount card, you should have lead with that! Oh I’m sorry you had to redo my paperwork as I’m trying to save money on this terrible lemon car. More

Misleading advertising regarding price. Then Website promised “we will pay your first payment, you will spin a prize wheel”, etc. I was told they wouldn’t do that. Made me hang around Then Website promised “we will pay your first payment, you will spin a prize wheel”, etc. I was told they wouldn’t do that. Made me hang around for hours on end. Took over a week before they could give me the car I bought, then was kept waiting for hours..again Then I got endless phone calls a week later as they forgot for me to fill in a form Absolutely useless, and absolute time wasters. Worst car buying experience ever More

The service is satisfied, when waiting there’s snack can be pleasures us especially there is kids love popcorn be pleasures us especially there is kids love popcorn More