I recently bought my first car with London City Mazda and Ian made it a great experience. He was patient and extremely helpful throughout the process. Ian asked me what my requirements were and gave me options that best suit my needs. He made sure I get the best deal and that I was aware of all the necessary details before I make my decision . I truly appreciate everything Ian did and Jennifer for taking care of the paperwork in a timely fashion. I would highly recommend London City Mazda especially because of their customer service.
"A great experience buying my new vehicle "
- Susan W
Jasmine was a joy to work with when I bought my new Mazda 3 Sport. Unlike other dealerships where I got the hard sell and pressure the minute I walked in, Jasmine had a calm and relaxed approach. She asked me what I wanted, and then offered the possibilities for my selection. I wound up buying the car that I wanted and for the price that I wanted. I would definitely recommend her if you are looking to purchase a new vehicle. Thanks Jasmine for a very positive experience. Also, Jennifer, you made the financial paperwork smooth and painless.
"Daniel Strocki Rocks!!!!"
- Carol MacDonald
I had the pleasure of leasing a new 2018 Mazda 3 GT sedan a few weeks ago from London City Mazda. Within minutes of getting out of my 2013 Hyundai Santa Fe (that I wanted to trade in)-Daniel approached me with his bright smile and proceeded to answer every question I had about the new Mazda 3. I had seen them in tv commercials and decided I wanted to give one a test drive. I loved it from the get go!!! Everyone at the dealership I came in contact with were extremely friendly!! I held out a few weeks while they found me the colour I wanted-Eternal Blue It's absolutely gorgeous!!
Upon delivery Daniel gave me an
indepth tutorial which left me with little to look up in the car manual. To top it off a personal Thankyou gift was delivered to my home 2 nights later. WOW!!!. My husband drove my car over the weekend and was thoroughly impressed! He said "I did good!" on the purchase of that vehicle and likes it a lot too! I will recommend Daniel to anyone interested in purchasing a Mazda!! As he professed in our SOLD picture "He'll WORK OUT a deal ". ( just a bit corny -but I rolled with his idea -lol) I look forward to getting that same level of service when I come back for service appointments. Great experience !!!!
"Absolutely The Best Experience"
- Drax Raige
Warm and friendly and extremely knowledgable. This is my first time buying a new car and I have to say I am thoroughly impressed. I had a great time on the test drive and the sales reps were amazing to work with always able to answer any question or concern. Making every decision for me worry free.
I am very Happy to Own My Mazda 3 and look forward to seeing the staff at London City Mazda as I continue to drive this car
Thank You again everyone at London City Mazda.
Daniel and PJ are very knowledgeable and pleasant to speak with. I'm so glad I made the 2 hour trip to London City Mazda to purchase my new car, and I would recommend them to anyone who is interested in buying a Mazda.
"Personable and Sincere"
Jamie and Jennifer are knowledgeable and pleasant to speak with. Their personable and sincere manner made buying a car a comfortable and enjoyable experience. Jamie was thorough when showing me the car when I picked it up and even synced my iPhone for me.
"Great Overall Experience!"
Daniel was a pleasure to deal with. He was very friendly and outgoing from the moment we met, he took the time to answer all of our questions and was extremely patient, in my opinion! I couldn't ask for a better salesman. I would definitely recommend Daniel to anyone looking to buy a car, his customer service skills are off the chart. He makes the car buying experience as enjoyable as it can be, we never felt pressured by him and he was very accommodating with us.
"A positive experience "
- Paul V
I test drove alot of cars in the class of the Mazda3. Received a lot of business cards from salesman and Ian was one of the only salesman that followed up to see if I had purchased a vehicle. He knows and backs what he sells and helped me find the right vehicle with the features I was looking for. Jen was very timely with her feedback by phone or email regarding any questions I had.
She was also very accommodating for any changes I needed regarding my purchase. Both were very positive and gave me the impression they enjoy what they do.
"Awesome people, great cars but still needs work"
I recently purchased my second Mazda from London City Mazda and was happy to receive the same amazing service I got the first time I bought a vehicle there back in 2015. This time I took advantage of their VIP sale and they did an amazing job putting me in the vehicle I was looking for with the price I was looking for. My vehicle had to be brought in from Scarborough and nobody explained the options to me so when I went to see my car it had 200 kms on it because it was driven by an employee to the dealership. Also upon looking at the car I noticed the wheel well plastic was not right and was sticking about 1/2 inch in towards the tire. I pointed this out to my sales guy and he made sure to put a piece of tape beside it so the garage would see it. The day I picked up my car i noticed that the wheel well plastic was still not fixed and made sure to point it out. I was told they were unsure as to whether a part was ordered and was assured by the service guy that he would order the part. When I received my 48 hour follow up call on my vehicle I was told they weren't sure whether the service guy ordered the part but they think he did and would call me the next day when he was in to verify the part was ordered. I am now told I have to drive a "loaner car" for a couple days to get this part fixed. Its disappointing to know that there seems to be a massive issue with communication at the dealership and that this issue was overlooked through every "pre-delivery inspection" that was preformed at the factory and at the dealership. I picked up my vehicle on July 29th and am still waiting for this to get fixed. As things sit right now I don't think I will be using this dealership again in the future or taking part in their VIP sales as they don't seem to be able to handle the influx of sales.
"Great Experience with zero pressure"
- Matthew Naus
Moving on from a car that I loved and going with a new brand was a difficult decision to make but Jasmine made this a stress-free and exciting purchase. There was zero pressure to purchase and all questions were answered quickly with lots of good information. Would 100% recommend Jasmine and the London City Mazda team!