Jennifer Folsom
Jennifer Folsom at BMW of Sarasota

Jennifer Folsom | Page 7

Store Assistant

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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4.7
67 Reviews
4.7

67 Reviews

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67 Reviews of Jennifer Folsom

February 16, 2020

Dealership Rating
Employee Rating

It just gets better I have dealt with BMW of Sarasota for over 35 years. Any time I have owned a different vehicle, I just keep coming back to BMW. At BMW of Sarasota, th More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Hojnacki

January 21, 2020

Dealership Rating
Employee Rating

I brought my car in for an oil change. There was no oil leak. When I got it back it had two oil leaks. This happens EVERY time I bring it in. I do not think the dealer is trained in diesels More

by CONSTANTINO.PAMELA
Recommend Dealer
No

Other Employees Tagged: Maria Lizardi , Greg Jones, Austin Martin, Fernando Santori, Jorge in service 0

Jan 23, 2020

BMW of Sarasota responded

Pamela, this is upsetting to hear and we will get with our service team to learn more about your experience. We apologize that this has been your service experience with us and would always welcome an email from you if there's any other details you want to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 09, 2019

Dealership Rating
Employee Rating

Very much satisfied and totally pleased with the service pro I was just pleasantly surprised with the friendliness, concern, and promptness of the service I received. Definitely will return for my next service More

by LAPATRONASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tammy Saylor, Naycolle Wright, Carlos Munoz, Loraine Campbell , Abby Abouzeid, Humbert Cazaubon, Jack Hojnacki, Jonathan Parker, Susan Tighe

Nov 12, 2019

BMW of Sarasota responded

We're thrilled to have earned your full five stars across the board -- thanks so much!

September 21, 2019

Dealership Rating
Employee Rating

Great Service! Sarasota BMW and Jorge did a great job servicing my 750i. As promised and they kept me informed. I would recommend them and will continue to use them. More

by Mark Pascarella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2019

BMW of Sarasota responded

Mark, thank you so much for your excellent review!

December 30, 2018

Dealership Rating
Employee Rating

Roy was great. Roy was great and ultra patient. Whatever I wanted to drive made it happen. Upper management want you to know they appreciate you with no pressure to More

by billspradlen
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tammy Saylor, Jasmine Ingram , Sequoia Notton, Roy

Jan 03, 2019

BMW of Sarasota responded

It's great to hear you had such a positive experience with us. Thank you for the wonderful review!

December 29, 2018

Dealership Rating
Employee Rating

Oil change Arrived on time for my 10:30 appointment and had to wait for 15 minutes for the service advisor. Then I had to wait for another 15 minutes while they More

by ERIC@TRAVERSEOUTDOOR.COM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jessica Caycedo

Jan 03, 2019

BMW of Sarasota responded

We apologize for the lengthy wait time and look into this situation to see what exactly happened. We always appreciate feedback -- both positive and negative -- to help us understand what we can do better and what we get right. It seems that, given the high rating, the rest of your visit was positive. If there's something more you'd like us to know, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 12, 2018

Dealership Rating
Employee Rating

Service and repairo Wonderful service as usual. Staff very nice. Good coffee. Problem was guockly discovered. Repairs were completed in reasonable amount of timr. Very More

by TBROWNTROYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Caycedo, Sequoia Notton

Dec 13, 2018

BMW of Sarasota responded

Thanks for your amazing review! We look forward to seeing you again.

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