Jenna Demaya | Page 2

Outstanding Experience Jenna and Bert went above and beyond to earn my business. As an out of state buyer, they were flexible to my needs. Great customer service! Jenna and Bert went above and beyond to earn my business. As an out of state buyer, they were flexible to my needs. Great customer service! More

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Quite good consistency...... It’s a very good rating, not stellar/ but accurate as and as honest as I can be with the dealership. Definitely worth bragging about. It’s a very good rating, not stellar/ but accurate as and as honest as I can be with the dealership. Definitely worth bragging about. More

by KARLESTERBROOK Verified Customer Verified Customer

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Felt like my business was not wanted I wanted to have service done on my Chrysler Pacifica so I called Firkins back in February and was told that someone would get back to me. Then 2 week I wanted to have service done on my Chrysler Pacifica so I called Firkins back in February and was told that someone would get back to me. Then 2 weeks later still no call, so I called again and I was told that someone would call me again. 2 weeks later still no call. I received a phone number to the Service Manager and I called him and left voicemail. Still no call back. It took me several phone calls, Chat sessions and e-mails until I finally was able to get an appointment almost 1.5 months later. While leaving my car (on Monday April 8th), for maintenance service and also a few issues with the car, the check in process was quick and efficient and I received a loaner. However, 5 days later I got my car back which had I known I would have taken my kids car seats out so that we could actually use the loaner car. I do not think one should have to wait for their car for 5 days (of course I had called and left voicemails again but no response). On top of that they wanted to charge me full prize for this service but at this time I just wanted to leave the dealership. For this service nothing but free would be an insult to the customer. More

by jonnyeser Verified Customer Verified Customer

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Best dealership around My overall experience at firkins far exceeded expectations! I had friendly honest professionals that did everything they could to find me the vehicle My overall experience at firkins far exceeded expectations! I had friendly honest professionals that did everything they could to find me the vehicle I needed at the price I was comfortable with. Ira was very knowledgeable and made it obvious that this sale was all about me. Firkins has a great team! More

by anglerjames21 Verified Customer Verified Customer

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Great experience! Austin helped us and was awesome! He found us exactly what we wanted while keeping our budget in mind. He was so personable, friendly, and professiona Austin helped us and was awesome! He found us exactly what we wanted while keeping our budget in mind. He was so personable, friendly, and professional! More

by v.valentini227 Verified Customer Verified Customer

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Outstanding! The Firkins family treats you as such. They take the time to really hear you and get to know your situation. Jenna connected us with sales consultant The Firkins family treats you as such. They take the time to really hear you and get to know your situation. Jenna connected us with sales consultant Don Devine who was a huge help. He genuinely cared about our situation and was able to work with Rick and the team to find us the perfect vehicle for our needs. We never felt pressured and really appreciate the way Don and Rick handled the process. The finance office was a breeze and very informative. Christine customized a package of extras that made us feel completely secure as a family. Definitely worth the peace of mind. I really can't say enough about Firkins. I will definitely be back and recommend them to anyone that wants to be treated right. More

by benbrady87 Verified Customer Verified Customer

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